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Cheaney

shoefan57

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I've just bought a pair of Hanover Imperial range boots in burgundy. Having worn them once, I noticed what seems to me to be very disappointing leather quality on the inside lower part of the right boots ( see attached photo). I've written to Cheaney and am awaiting an answer from them. I felt I couldn't just return them as I had worn them. Do you think this leather is sub standard for a Cheaney boot?
Further to my post I’ve been in contact with Cheaney and the production manager does not think that there is a fault with the leather. I guess it shows you can’t expect Crockett and Jones Handgrade standards for Cheaney Imperial prices which is fair enough and a lesson for me to learn - with English shoes you really do get what you pay for.
 

Isiah Tongue

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Further to my post I’ve been in contact with Cheaney and the production manager does not think that there is a fault with the leather. I guess it shows you can’t expect Crockett and Jones Handgrade standards for Cheaney Imperial prices which is fair enough and a lesson for me to learn - with English shoes you really do get what you pay for.
That is quite disappointing. It looks like the leather has split/cracked, either because it's too tightly lasted or its too thin and dry. I wouldn't be pleased either if I'd paid €550 for a shoe at the manufacturers supposed highest level.

Can you take it to a local shoe repair specialist to see if they can apply the leather gum to fill in the cracks?
 

Schweino

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That is quite disappointing. It looks like the leather has split/cracked, either because it's too tightly lasted or its too thin and dry. I wouldn't be pleased either if I'd paid €550 for a shoe at the manufacturers supposed highest level.

Can you take it to a local shoe repair specialist to see if they can apply the leather gum to fill in the cracks?
Doesn't look like cracks in the leather to me. Looks like some kind of coating on the leather which shows excessive wrinkling. I've seen this on some cheap corrected grain shoes and would not expect this on Cheaney's imperial line. I personally would not be happy and also wouldn't agree with the answer @shoefan57 got from Cheaney.
 

Mercurio

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Further to my post I’ve been in contact with Cheaney and the production manager does not think that there is a fault with the leather. I guess it shows you can’t expect Crockett and Jones Handgrade standards for Cheaney Imperial prices which is fair enough and a lesson for me to learn - with English shoes you really do get what you pay for.
Can you return them? That is what I would do.
 

Tim Apple

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Further to my post I’ve been in contact with Cheaney and the production manager does not think that there is a fault with the leather. I guess it shows you can’t expect Crockett and Jones Handgrade standards for Cheaney Imperial prices which is fair enough and a lesson for me to learn - with English shoes you really do get what you pay for.
This is REALLY bad news. I have this same boot and I would be furious if mine looked like yours after spending that kind of money. The Imperial line is Cheaney's top of the line shoe! That is a huge expense for me, one I am willing to pay because of the supposed quality. I have three pairs of Imperial shoes from Cheaney and I will NOT be buying anymore, based on this experience.

I am profoundly disappointed that Cheaney does not stand behind their product.
 

shoefan57

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That is quite disappointing. It looks like the leather has split/cracked, either because it's too tightly lasted or its too thin and dry. I wouldn't be pleased either if I'd paid €550 for a shoe at the manufacturers supposed highest level.

Can you take it to a local shoe repair specialist to see if they can apply the leather gum to fill in the cracks?
The leather is not cracked nor is it a special finish that has wrinkled. It is due to that part of the leather being poor quality compared to the rest of the boot. I suspect it is caused by either the clicker not spotting the flaw in the hide or cutting down towards the belly of the skin. I will not buy any more Cheaney Imperial shoes again, even though my Saxon loafers are wonderful quality. I don’t wish to spend that kind of money when the quality is hit and miss.
 

shoefan57

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P.S. to be fair Cheaney have nonetheless offered a refund if I wish but say they can’t offer a replacement boot. They’ve not said why. I’m mulling over my options…
 

Tim Apple

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P.S. to be fair Cheaney have nonetheless offered a refund if I wish but say they can’t offer a replacement boot. They’ve not said why. I’m mulling over my options…
These boots I believe are out of production. I put my email on a waiting list for these as they were out of stock. It took many many months for a pair to appear. Looking at their web page they are largely out of stock still so I think a single pair in my size appeared somewhere in their supply chain at shops which they grabbed and sold to me.

It's good that you were offered a refund. I'd take them up on that. You are not likely to get another pair any time soon.

A shame that these boots are out of production. They look quite well. I have a pair in both black and burgundy. I have my name on their list looking for a pair in brown. I really like them.
 

shoefan57

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That's my dilemma. If I return them it will be in the knowledge that I won't have that boot either ever or for a long time. So the question is "Can I live with the leather as it is or is it better to have my money back and, in all likelihood, never have that boot?"
 

Moostyle

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That's my dilemma. If I return them it will be in the knowledge that I won't have that boot either ever or for a long time. So the question is "Can I live with the leather as it is or is it better to have my money back and, in all likelihood, never have that boot?"
Why would you keep something you clearly are not happy with? It makes no sense so just get a refund and buy something else that does not have those issues.
 

SumDude

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I also own the Coniston and really like it. There is also the Coniston II, which I also own, with suede. ;)
 

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