Deep Classic
Member
- Joined
- Apr 23, 2011
- Messages
- 9
- Reaction score
- 0
I recently received my latest order from Charles Tyrwhitt and I noted that the Value Added Tax (VAT) had not been deducted. I contacted CT and they responded that they had recently changed their policy to NOT refund VAT to users outside the EU (please see paragraph 6.4.2 of their terms and conditions on their website). Here is the reply I received from them: "Thank you for your email. I am very sorry to hear that you feel this way and that you wish to discontinue your relationship with us. I would like to stress again that it is not that we are now charging VAT to our non-EU customers, but that the prices have altered to be inline with our EU based customers. Customers from outside the EU will now pay the same prices advertised online and in the catalogue, but these are VAT exclusive for the non-EU customers to ensure that everyone pays the same price. Nevertheless I have passed your comments on to the relevant departments and have also removed your details from our mailing list. As we order catalogues in advance, you may receive one more, but this will be the last. I do hope you will reconsider and if I can be of any further assistance please do not hesitate to contact me. Best regards Victoria Forrester Customer Services" Think about this response - CT is charging non-EU customers the same prices they are charging EU customers, which includes 20% VAT - and pocketing the difference under the guise of fairness! I have alerted Her Majesty's Revenue and Customs that CT's advertised prices do not include VAT as they are required by law. Here's what is says at HMRC's website: http://www.hmrc.gov.uk/vat/sectors/consumers/basics.htm "Prices in advertisements, catalogues and price lists Products advertised in outlets, magazines, on the internet, or shown in catalogues, price lists and other literature may be aimed at the consumer, businesses, or both. If they're only meant for the general public, they'll show you a price including VAT. This is a legal requirement." I am very distressed about this development as I have been a loyal CT shopper for over 5 years and have recommended their products to many, many friends. If CT reverts to their prior, long-standing business practice, I will be a return customer. I thought Style Forum's members should be aware of this ASAP! Complaints from loyal customers could help CT see the light and revert to proper business practices.