A few weeks ago I started the process of ordering a blazer from Chan. Since, after three suits, the firm already has my measurements on file, I figured I'd be safe with ordering from swatches. I gave Mr. Wong my fabric specifications, and he promised to send them directly. Still, after two weeks, no swatches, so I e-mailed Mr. Wong back to check the status. His response? They are still waiting for their supplier to send them the swatches. Is this sort of thing usual? I'd have thought a firm like Chan would have a surfeit of swatches to dispatch to customers ordering via e-mail.