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Piobaire

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I have yet to get a Volvo post-sale survey. Maybe they're so shitty because they know there isn't a survey anymore?
 

HRoi

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alternative strategy : make them ransom your withheld positive feedback with free window tints or something
 

Jmm722

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They CPO’d it while I waited. Took it home. Absolutely love the car. The Bowers & Wilkins system is impressive, something like 17 speakers and 1400 watts. Nice power, pretty tight handling for a wagon. The Pilot Assist is good in traffic.

There’s only 125 in the entire country, so it’s unique

CA060E16-498D-4423-81B7-F9F071A06A7D.jpeg32585861-F203-4495-98E7-80A20059F17C.jpeg
 
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brokencycle

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I have yet to get a Volvo post-sale survey. Maybe they're so shitty because they know there isn't a survey anymore?
The finance guy I've mentioned in the past claims to just tear them up and not give them to a customer if he thinks there is any chance he won't be given a perfect score.
 

clee1982

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I mean my experience with BMW is “met expectations” nothing special, but they definitely cared a lot about the survey, wants to work out any issue before I put on paper if I wasn’t happy with something first.
 

OtterMeanGreen

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Suck it Bugatti. The Americans are back on top again, this thing walked right by the Chiron. I couldn’t imagine the focus one needs to celebrate like that at nearly 200mph

 

HRoi

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They CPO’d it while I waited. Took it home. Absolutely love the car. The Bowers & Wilkins system is impressive, something like 17 speakers and 1400 watts. Nice power, pretty tight handling for a wagon. The Pilot Assist is good in traffic.

There’s only 125 in the entire country, so it’s unique

View attachment 1483683View attachment 1483684
Those are terrible pics (😜) but a really handsome looking car. I don’t think Volvo makes any cars these days that don’t look great
 

Jmm722

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Those are terrible pics (😜) but a really handsome looking car. I don’t think Volvo makes any cars these days that don’t look great
I’ll take more today. I agree, every Volvo on the market looks good. The interiors are impressive even on lowest trims.
 

Dino944

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I mean my experience with BMW is “met expectations” nothing special, but they definitely cared a lot about the survey, wants to work out any issue before I put on paper if I wasn’t happy with something first.
A friend of mine who is a long time BMW owner and on the board for the local chapter of BMW CCA said, BMW dealers and BMW take the surveys very seriously. I believe he once said something like if they do not get all 10 out of 10 for excellence on all categories of their surveys, the lose out on certain perks/bonuses. That is why they care so much about the scores they get.

My local MB dealer, Porsche dealer, Subaru dealer, and Toyota dealer seem to take the surveys quite seriously. They all call to make sure I was happy with the service and if I don't think I can give them a 10 in a category to please call them so they can try resolve any issue or reason for my not being able to give them a 10 in a category.
 

Texasmade

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A friend of mine who is a long time BMW owner and on the board for the local chapter of BMW CCA said, BMW dealers and BMW take the surveys very seriously. I believe he once said something like if they do not get all 10 out of 10 for excellence on all categories of their surveys, the lose out on certain perks/bonuses. That is why they care so much about the scores they get.

My local MB dealer, Porsche dealer, Subaru dealer, and Toyota dealer seem to take the surveys quite seriously. They all call to make sure I was happy with the service and if I don't think I can give them a 10 in a category to please call them so they can try resolve any issue or reason for my not being able to give them a 10 in a category.
It’s the same whenever I take my AMG for service. The Mercedes SA says to call them if I can’t get them all 10’s before submitting the survey to make it right.
 

Thrift Vader

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It looks like you have leverage.
 

brokencycle

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@Jmm722 what is polestar model? I see it as an option that you can add to any V60 (I only checked the T6), but I don't see a specific model or anything
 

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