Patrick1053
Distinguished Member
- Joined
- Jan 22, 2020
- Messages
- 1,440
- Reaction score
- 2,210
Well, the color of lighter shades of shell cordovan can vary a lot. That is considered normal. THe only thing that seems to be a real issue to me is the scratches you mentioned. The factory seems to think that there are no scratches.View attachment 1641071
View attachment 1641074
View attachment 1641075
First Ioana told that shoes be sent to factory for repair. Then Ineke say there is no problem with shoes, and MTO shoes can not be returned.
Do you have pictures of the scratches?
Also, since they offered you a remake then you can get the pair remade with the shade of bourbon you desired. Send them lots of pictures of the color tone you are looking for and they can probably accommodate you.