I'll be honest and say after 10 wears, both sides will look like that. This is me coming from about 15 pairs of boots, 8 of which are chelseas. I would not worry about that personallyRecently received my new Carmina chelsea shoes (1118 MADISON 20) and have yet to wear them. They look stunning from the front, but not so much from the back. I am wondering if this is normal.
Iona from customer service stated "In manufacturing, the leather on that side of the boot is put under a lot of pressure and the wrinkles may appear during this step. It is not considered a defect or a faulty item in this case"
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