- Jan 10, 2015
- Reaction score
Nothing unreasonable in what you’ve said here. Personally, I never had a problem waiting for my shoes. It was the number of defective shoes I received. I don’t believe for one minute they have quality control in place.Yeah, tbh, Ive had to let Carmina go. They seem like very nice people, whenever you do hear from them, and they do try to offer compromises to assuage your dissatisfaction (which I appreciate), but I just cant deal with the level of ineptitude at which they seem to be comfortable operating.
By my estimation, it shouldnt take 4+ months to get a pair of plain suede shoes made from a stock model out the door (not a special makeup, not a special leather, not shell, not an exotic leather...plain ol fashioned stock model suede.) - not when the website says it will ship in 45 - 60 days; and not when Im hearing that TLB Mallorca has a 1 - 2 month TAT at most, and at a cheaper price to boot.
What 9-5 working person has time to spend haggling with a company to track down when they will finally receive their order after months and months and months of waiting? And even then, cant get a straight answer.
I dont know if they simply dont have a very competitive company spirit or what, but by my measly american capitalist standards, these unexplained lapses in execution are just unthinkable for a well established company offering a premium product at this price point.
That said, Im a huge fan of their shoes, and I love the pairs Ive received from them.
I'd still recommend them to anyone who has the patience to deal with extremely long and uncertain shipping timeframes. But I would say they need to shift their focus from just providing good customer service when you contact them, to trying to provide complete and consistent customer satisfaction with the entire experience.
Not sure where theyre dropping the ball, but my short stint with Carmina has shown me that nice people + nice product does not always equal good business. Not saying theyre a bad business, but they do have some bad business practices compared to what Im accustomed to when I spend $500+ on an item. Oh well, you live and you learn.
Welp, Im done venting here, and Ill insert my own "we're all free to spend our money where we please/how we best see fit" stock response here, to spare anyone else from having to paste it in theirs. We'll see if TLB can do any better. Ill see myself to the door.