I opened a paypal dispute. I’m done with it. It’s one thing to blame Carmina, but KA should be providing Sovereign Grade customer service in this time when everyone is hurting for business.Just to add to the KA / Carmina GMTO saga: I'll believe it when I see it. I called Carmina customer service at beginning of July. I got a call back on July 9th saying everything was complete. After several weeks I emailed KA again and was given the same basic story - everything is done and they should be shipping out. Everything was supposedly done a month ago. So, it's hard for me to believe KA's customer service. They've been telling me it's going to ship out in the next week for the last 2 months. On the plus side, it's summer anyway and my job has me working remote during the pandemic so the boots would just be sitting in my closet anyway. Hopefully this time KA is telling the truth and they really are shipping out but I'll believe it when I have a tracking number.