Patrick1053
Distinguished Member
- Joined
- Jan 22, 2020
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Hi guys,
How's your online shopping experience Carnima? I love Carmina shoes and I have bought a pair every month since I came to know about the brand in February. But I have to say that my shopping experience with Carmina is extremely unpleasant and frustrating. I tried to sympathize with the company during this time of the pandemic, but the excuse is getting irrelevant.
Firstly, the name of the recipient is mixed up with the name in the billing address for my first 2 orders. So I had to travel to DHL's office to pick my orders up myself after the names are corrected. Obviously, I was not happy as I already gave feedback on the first order, and then I ran into the exact same issue again.
Then, I bought a pair of loafers as a birthday gift for my girlfriend. When I made the purchase, the website says the shoes will be shipped in 30 days. After 12 days after the supposed shipping date, no one of Carmina reached out to me and I had to contact them. They said my order is being manufactured and ask for my understanding as it was the consequence of the Covid-19 event. However, if it's the case, first off, they should have notified me about the delay. Secondly, all of Carmina's advertising, website pop-up, email campaigns are saying that their online operation and production are running as usual. At the end, I was compensated with a 10% voucher and was late for giving my girlfriend her birthday present.
Recently, I bought another pair of loafers for myself. Again, the website said it is available for immediate shipping. I waited for another 12 days then when I reached out to Carmina, they told me that there's an error in their inventory management and my order is actually unavailable so they will start manufacturing my order. I calmed myself and told them that I need to receive my order in 2 weeks as I am leaving my city for a while and won't be able to receive my shoes. The agent told me she will check with the production department and get back to me. And now, she's no longer responsive even though I've been sending her emails over the last 2 days.
I'm trying to reach out to Carmina in every channel that I can, even messaged their managers on Linkedin. Carmina shoes are awesome but their online service is just ridiculous. So if you guys ever had poor shopping experience with the brand, do speak up so Carmina could see their own problems and start taking online shopping seriously.
Yeah, I had a lot of the same problems. Failure to communicate and to fulfill orders in the specified time. However, once you get a hold of them they take care of you. I received a pair of boots that were delayed a lot. There was a cosmetic issue with them, and they offered to remake them for me. I can't ask for a better response.
And once they do finally arrive (most of the time) the delay is forgotten because the shoes are amazing.