Carmina Shoes - Definitive Thread (reviews, advice, sizing, etc...)

Discussion in 'Classic Menswear' started by w.o.e.is.me., May 3, 2011.

  1. bespoken4me

    bespoken4me Senior member

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    I have the JL Vale monk and it sizes similar to the Simpson, however, the toe box is different. The 8000 is more snug than the slighter rounded, almond toe of the 7000. Lobb has many, many lasts. The Simson and 8000 are tighter than other lasts. I have 2 Simpson and takes a while to really break in, but they size comparably. I am a 12UK in both
     
  2. Mr. Moo

    Mr. Moo Boxercise Toughguy

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    Update from Carmina...

    Betty got back to me earlier than expected, which is good. Her news on the other hand is... well, bizarre.

    "Answer from accounts Department.
    The difference in the transaction is due to the late return of the shoes ( We shouldn’t have admitted the return so late). After one month the return of the money has to be by a wire transfer and this is a commission from the bank."

    The timeline of events is as follows...

    Oct 21 - I received the boots and e-mailed Betty to let her know of the issues immediately.
    Oct 23 - Sent Betty new, resized photos.
    Oct 25 - Followed up with Betty.
    Oct 26 - Betty tells me she is traveling and will get back to me soon.
    Oct 29 - Betty gets back to me with the "artisinal shoes" explanation, but says to ship the shoes back. This is 8 days after I e-mailed her with the issues and the request to return the shoes.
    Oct 30 - I tell Betty I will be sending the shoes.
    Nov 3 - I tell Betty that I have been sick and unable to send the shoes. Coupled with Hurricane Sandy, I'll be sending the boots back in a few days. I ask her to confirm the shipping address.
    Nov 5 - Betty replied with the shipping address. No words about anything being late, etc.
    Nov 6 - I mail the shoes. Two weeks since I have had them, and one week after getting the go ahead from Betty.
    Nov 11 - The shoes clear Spain's customs. They are effectively completely out of my control at this point. At this point, 20 days have passed since I took delivery of the shoes.
    Dec 6 - They arrive at the Carmina warehouse. This is 3 weeks after they cleared customs.
    Dec 21 - I receive the refund. This is 2 weeks after Carmina had them.

    So... because of customs and Carmina taking their time with refunding me, Betty tells me the return was late, without ever mentioning this at any other time. On top of that, the timeline shows clearly that I was completely on time with my return, and all of the extra time was due to customs/Carmina.

    This is truly unbelievably awful customer service!
     
    Last edited: Dec 27, 2012
  3. sinnedk

    sinnedk Senior member

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    Moo, i had this happen as well, see your mail carrier and try to send her a copy or screen shot of the item being in customs
     
  4. hendrix

    hendrix Ill-proportioned

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    I don't get it. You got your refund. What are you complaining about?
     
  5. Mr. Moo

    Mr. Moo Boxercise Toughguy

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    She's well aware of all of this...


    I got a partial refund. Read the thread dude.
     
  6. badsha

    badsha Senior member

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    I usually ship via USPS Express Mail. The shoes passed through Spanish customs in 1 day and arrived at the Carmina Factory in 7 days. It was $12 more to ship via Express Mail vs. Priority. I also marked a low value and put Return/Repair on the customs form. I will contact Betty after the New Year and see what happens. I have not heard anything from previous emails. Hope this helps.

    Update 1/7/2013

    When receiving refunds, seems Carmina just issues a refund and not from the original transaction. Basically they are just sending you money and you as the buyer pay the paypal fees.
     
    Last edited: Jan 7, 2013
  7. Mr. Moo

    Mr. Moo Boxercise Toughguy

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    Good to know.

    I should also mention that I asked Betty how she prefers me to ship the shoes, and her reply was that since I am the one paying for it, I can send it however I want. I sent it Priority Mail International. Generally, I have never had anything take this long in customs, etc. In fact... it cleared customs rather quickly this time, but there was a hold up somewhere.
     
    Last edited: Dec 27, 2012
  8. pabloj

    pabloj Senior member

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    Time to find a new hobby my friend ... 100.000 posts about the awful customer service you got are more than enough.
     
  9. Mr. Moo

    Mr. Moo Boxercise Toughguy

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    Right, it's totally my fault. :violin:
     
  10. NewYorkIslander

    NewYorkIslander Affiliate Vendor

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    Sucks Moo.

    I get this way sometimes too, its not worth all the ageda. When it comes down to it, think of it like Sonny in the Bronx Tale, it cost you "x" amount of money to get them out of your life for good. If you get the extra back, great, if not...Sonny.
     
  11. sinnedk

    sinnedk Senior member

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    After reading this thread from start of moo's issue until now, it really shocks me at what low the standards of quality people have for expensive shoes (in regards to carmina).

    I dont understand why QC issues and bad CS should be tolerated.

    All of you are paying >$400 for shoes, how can you not expect the shoes to be perfect (or as close to perfect as can be). If you go to buy a samsung galaxy 3 or iphone 5 and phone has a small noticeable scratch on screen is that ok? (if you answered yes then i am truly shocked, please don't bother to comment) Its not, hence when i get shoes NIB, i can be ok with small nick that quickly buffs out but i am not ok with the shoe not being finished properly.
     
    Last edited: Dec 27, 2012
  12. ethanm

    ethanm Senior member

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    Somebody has never worked in retail or manufacturing...
     
  13. NewYorkIslander

    NewYorkIslander Affiliate Vendor

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    The phone one is a really poor analogy. Shoes are worn on our feet, and minor cosmetic blemishes don't drive me nuts. A phone is expected to stay new, and unblemished because its not dragged on the concrete day in and day out. i also think Moo's example is the exception, not the rule, as are most issues with Alden as well. We tend to think the internet is the be all and end all, but the reality is that our shared experiences here account for a small percentage of what actually takes places regarding customer service.
     
  14. bourbonbasted

    bourbonbasted Cyber Eliitist

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    It seems far too often, especially here, that people parallel the luxury of disposable income with the luxury of time or patience. I personally believe paying more means the other two should never factor in. Yet fucked up CS or QC is constantly romanticized here to the point that it is almost not the "authentic" experience if something is done correctly, or cost effectively, the first time. I know we are all high maintenance here, and we often obsess over dumb shit that most others would easily miss. But it baffles me that such incompetence is allowed to go unchecked as if we're going to "scare off" the "last of the artisans" in the world by asking for a higher level of service.

    BTW, the issues with the shoes are far less egregious than many tailoring issues/battles that happen daily.

    /rant
     
    Last edited: Dec 27, 2012
  15. sinnedk

    sinnedk Senior member

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    dont care


    NY islander we are talking about the same thing:

    "i can be ok with small nick that quickly buffs out" = "minor cosmetic blemishes don't drive me nuts"

    i adjust my standards accordingly based on item type. I am talking about a high level product over view.
     
    Last edited: Dec 27, 2012

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