• We would like to welcome Arterton as an official Affiliate Vendor. Arterton, based in the UK, specializes in fine accessories such as garment bags, umbrellas, and shoe care, as well as fine shoes and boots from Yearn Footwear Please visit their thread and give them a warm welcome.

  • STYLE. COMMUNITY. GREAT CLOTHING.

    Bored of counting likes on social networks? At Styleforum, you’ll find rousing discussions that go beyond strings of emojis.

    Click Here to join Styleforum's thousands of style enthusiasts today!

shoewarma

Senior Member
Joined
May 30, 2018
Messages
324
Reaction score
287
Just received my first pair of new Carlos Santos shoes, however there is a ''dent'' on the toebox. Is this something to worry about long term wise? With other words will it likely get worse and thus should I trade them in for a new pair or is it acceptable and nothing to worry about? Opinions would be much appreciated!
I wouldn't think it would worsen over time as the toebox isn't going to crease in that area, assuming the shoe fits you correctly. I'd probably try exchanging it though.
 

Mirror_Mau

Member
Joined
Aug 10, 2019
Messages
24
Reaction score
13
I wouldn't think it would worsen over time as the toebox isn't going to crease in that area, assuming the shoe fits you correctly. I'd probably try exchanging it though.
Agree. This mark is apparent enough to be rejected by quality control, not to mention it's on the toebox, the most obivious place for men's shoes. I think you might want to ask for an exchange.
 

Schweino

Distinguished Member
Joined
Jan 29, 2008
Messages
1,492
Reaction score
2,483
Just received my first pair of new Carlos Santos shoes, however there is a ''dent'' on the toebox. Is this something to worry about long term wise? With other words will it likely get worse and thus should I trade them in for a new pair or is it acceptable and nothing to worry about? Opinions would be much appreciated!
I would definitely return/exchange
 

Genericuser1

Distinguished Member
Joined
Mar 19, 2018
Messages
1,751
Reaction score
9,108
So far I only have the 445 and 333, I find the 333 to be more generous in width so better for me. Some non-grain options on the 333 would interest me.

IMG_5767.jpg
 

Schweino

Distinguished Member
Joined
Jan 29, 2008
Messages
1,492
Reaction score
2,483
I wanted to share a recent experience with Carlos Santos with you as they truly amazed me.

One of my AFPOS Algarve patina field boot pairs got damaged a while ago when a drop of gasoline spilled on one of them while I was filling up my car. This resulted in a spot where the patina was entirely stripped from the vamp of one boot.

My cobbler tried his best to restore this, but the area was still off from the rest of the boot.

So, about two weeks ago I emailed Ana Santos (through the Carlos Santos customer service email) and asked her if they perhaps could restore the patina and what it would cost to do so. I received a reply the same day that they would be happy to do that at no cost; I just had to pay for shipping the boots to them.

So, I shipped the boots to the Carlos Santos factory in Portugal, where it arrived about 5 days later. To my surprise I received an email one day later that my boots were ready to ship back to me again. One day later again the boots were delivered at my home.

They look like new; the old patina has been removed entirely and the boots have entirely been re-painted. They came in a new shoe box, new laces and with a handwritten postcard wishing me happy holidays and saying that they were happy I enjoyed their shoes, signed by the Carlos Santos team.

This is some truly amazing customer service from Carlos Santos. Very happy with how this went.
 

AdaminPhilly

Senior Member
Joined
Jul 24, 2021
Messages
111
Reaction score
124
I wanted to share a recent experience with Carlos Santos with you as they truly amazed me.

One of my AFPOS Algarve patina field boot pairs got damaged a while ago when a drop of gasoline spilled on one of them while I was filling up my car. This resulted in a spot where the patina was entirely stripped from the vamp of one boot.

My cobbler tried his best to restore this, but the area was still off from the rest of the boot.

So, about two weeks ago I emailed Ana Santos (through the Carlos Santos customer service email) and asked her if they perhaps could restore the patina and what it would cost to do so. I received a reply the same day that they would be happy to do that at no cost; I just had to pay for shipping the boots to them.

So, I shipped the boots to the Carlos Santos factory in Portugal, where it arrived about 5 days later. To my surprise I received an email one day later that my boots were ready to ship back to me again. One day later again the boots were delivered at my home.

They look like new; old patina has been removed entirely and the boots have entirely been re-painted. They came in a new show box, new laces and with a handwritten postcard wishing me happy holidays and saying that they were happy I enjoyed their shoes, signed by the Carlos Santos team.

This is some truly amazing customer service from Carlos Santos. Very happy with how this went.
That is a great story. Thanks for sharing!
 

Noblekostas

Distinguished Member
Joined
Feb 16, 2020
Messages
2,255
Reaction score
4,734
I wanted to share a recent experience with Carlos Santos with you as they truly amazed me.

One of my AFPOS Algarve patina field boot pairs got damaged a while ago when a drop of gasoline spilled on one of them while I was filling up my car. This resulted in a spot where the patina was entirely stripped from the vamp of one boot.

My cobbler tried his best to restore this, but the area was still off from the rest of the boot.

So, about two weeks ago I emailed Ana Santos (through the Carlos Santos customer service email) and asked her if they perhaps could restore the patina and what it would cost to do so. I received a reply the same day that they would be happy to do that at no cost; I just had to pay for shipping the boots to them.

So, I shipped the boots to the Carlos Santos factory in Portugal, where it arrived about 5 days later. To my surprise I received an email one day later that my boots were ready to ship back to me again. One day later again the boots were delivered at my home.

They look like new; the old patina has been removed entirely and the boots have entirely been re-painted. They came in a new shoe box, new laces and with a handwritten postcard wishing me happy holidays and saying that they were happy I enjoyed their shoes, signed by the Carlos Santos team.

This is some truly amazing customer service from Carlos Santos. Very happy with how this went.
Ana has been a pleasure to deal with. She always answers my questions (and I have many). Nice to hear you had a good experience too!
 

mtooler

Member
Joined
Aug 13, 2021
Messages
15
Reaction score
11
So I neutral mirror shined the toe caps, neutral pate d luxe and neutral creme 1925 these beautiful coimbra/guimares derbies. Toe cap wax cracked so wanted to take it off to reapply a nice finish, renomat and renovateur later and Bobs your uncle two shoes that look nothing alike lol. So thinking not doing the right one and doing something to the left one but its buggered now. Any ideas on salvaging them, also would love to know how to remove old wax from patina shoes painted on crust leather as clearly renomat and i suspect renovateur is too harsh. Is it best to just use creme 1925 and not try to bring them up to a high shine ever. Feel free to laugh at my misfortune but would love to know how I can avoid doing it again. Bit gutted as I loved that finish but we live and learn, Merry Christmas everyone!
 

Attachments

Last edited:

Schweino

Distinguished Member
Joined
Jan 29, 2008
Messages
1,492
Reaction score
2,483
I wanted to share a recent experience with Carlos Santos with you as they truly amazed me.

One of my AFPOS Algarve patina field boot pairs got damaged a while ago when a drop of gasoline spilled on one of them while I was filling up my car. This resulted in a spot where the patina was entirely stripped from the vamp of one boot.

My cobbler tried his best to restore this, but the area was still off from the rest of the boot.

So, about two weeks ago I emailed Ana Santos (through the Carlos Santos customer service email) and asked her if they perhaps could restore the patina and what it would cost to do so. I received a reply the same day that they would be happy to do that at no cost; I just had to pay for shipping the boots to them.

So, I shipped the boots to the Carlos Santos factory in Portugal, where it arrived about 5 days later. To my surprise I received an email one day later that my boots were ready to ship back to me again. One day later again the boots were delivered at my home.

They look like new; the old patina has been removed entirely and the boots have entirely been re-painted. They came in a new shoe box, new laces and with a handwritten postcard wishing me happy holidays and saying that they were happy I enjoyed their shoes, signed by the Carlos Santos team.

This is some truly amazing customer service from Carlos Santos. Very happy with how this went.
The result (indoor and outdoor shots)

20211222_110335.jpg
20211222_110345.jpg
20211222_110403.jpg
20211222_114850.jpg
20211222_120121.jpg
20211222_120127.jpg
20211222_120141.jpg
20211222_120144.jpg
20211222_120204.jpg
 

Featured Sponsor

Pocket square on a coat: yes or no?

  • Yes

    Votes: 9 15.0%
  • No

    Votes: 38 63.3%
  • Sometimes

    Votes: 13 21.7%

Related Threads

Forum statistics

Threads
469,842
Messages
10,055,930
Members
211,902
Latest member
jasspainting
Top