Carlo Franco not delivering?

Discussion in 'Classic Menswear' started by Bwbizabq, Dec 12, 2004.

  1. Bwbizabq

    Bwbizabq New Member

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    Has anyone had problems with Carlo Franco? I ordered some goods three weeks ago and nothing has shown up. No returned calls on the toll free line or e-mails. A little concerned now.
    B
     
  2. Nick M

    Nick M Senior member

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    Please see this thread. I would imagine your order will be filled shortly.
     
  3. Alexander Kabbaz

    Alexander Kabbaz Senior member

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    Attention All Re: Carlo Franco

    Please be patient. If, in the long run, you still have a problem, I'll guarantee that your funds are secure. If you have a question which cannot wait, call me toll free at 866-267-7909.

    Alex Kabbaz
     
  4. Trilby

    Trilby Senior member

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    Alex -- I'm very impressed by your response here.

    I have never ordered anything from Chuck (although I am very tempted), but he is one of the most respected contributors on this site and others. I would not have any doubts at all about the quality of his merchandise or the service he provides.

    However, your offer to stand behind Chuck goes above and beyond the call of duty. Bravo.

    Trilby
     
  5. AlanC

    AlanC Minister of Trad

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    I, too, will chime in in support of Chuck. Whatever the issue, it will be taken care of. Don't fear.
     
  6. drizzt3117

    drizzt3117 Senior member

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    Yeah, Chuck told me that he would be dealing with all issues/emails early this next week.
     
  7. Carlo

    Carlo Senior member

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    Thanks Alex.

    My apologies - not at all professional and we're trying to get more help in here. I am back to work and have spent all weekend getting shipping caught up - BWbiz - you should have gotten an email this morning from me and the fedex tracking number will be in tonights or tomorrows emails.

    Thanks again guys - we've just about got things under control and caught up but YIKES - from now on emergencies have to be scheduled 6 months in advance.

    I'll have more staff to help next time - lesson learned.
     
  8. PHV

    PHV Senior member

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    Well Carlo, it could be worse. There could be no business to get caught up on.

    I certainly hope everything is going well. There are a couple ties that I just MUST order from you.
     

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