Wow, that is awesome customer service. Especially considering they told you the Quartz was a final sale. I'm glad they came through. I don't like the Banff much myself. No side pockets and too many buttons for my taste. What was it specifically that you didn't like about it? And do you feel the Chateau is warm? (My memories of Montreal in the winter is supreme cold.) Also, do you layer? (Like sweaters.....) Considering that CG is most likely getting hit with a price increase next season now is a good time to purchase (or end of winter when there are occasional discounts).