Buying and Selling on eBay: Tips, Tricks, Problems & Questions

[haloitsme]

Question Guys!
I buyer stated item is broken "falling apart", but i know its NWT, i checked it prior shipping it next day delivery to USA via Fedex. He is not even providing a picture, but ebay is nor forcing me to pay for the return shipping which is very expensive, because i don't have a contract USA-> EU. I think the customer just don't want to pay return shipping... what would you do?
Thank you

Follow up, the buyer is not willing to provide evidence of a non-working item, but i need to know, if its realy broken to claim fedex insurance. What would you do?
Best

 

[noob in 89]

Why does he say he won’t take a picture?

 

[goatamous]

Question
Had a guy send me an offer on one of my items a couple of months ago, I countered, we went back and forth until he used up his 5 offers.
Now he messages me saying that he's willing to accept my final offer to him if i'm willing to sell it to him (which i am)
He can't send me an offer anymore - any way for me to send him one? otherwise i can just lower my BIN price and hope he snags it first

 

[capnwes]

Question
Had a guy send me an offer on one of my items a couple of months ago, I countered, we went back and forth until he used up his 5 offers.
Now he messages me saying that he's willing to accept my final offer to him if i'm willing to sell it to him (which i am)
He can't send me an offer anymore - any way for me to send him one? otherwise i can just lower my BIN price and hope he snags it first

You could end it and restart it. Then he would have fresh offers to use.

 

[MJMcRibb]

Question
Had a guy send me an offer on one of my items a couple of months ago, I countered, we went back and forth until he used up his 5 offers.
Now he messages me saying that he's willing to accept my final offer to him if i'm willing to sell it to him (which i am)
He can't send me an offer anymore - any way for me to send him one? otherwise i can just lower my BIN price and hope he snags it first

Can't you just reply to his message with an offer?

 

[noob in 89]

Can't you just reply to his message with an offer?

I had the same issue today. I didn’t have the option to reply with offer after the time ran out on the “one time offer”.

 

[goatamous]

Can't you just reply to his message with an offer?

If only it were that simple, but no option to do that

You could end it and restart it. Then he would have fresh offers to use.

That's the best option. I'll list it at ~$50 more than what we agreed upon in the hopes that somebody else swoops in and buys it

 

[madeinbogota]

If a buyer tells me they're ready to pay a certain price that I'm happy with but I've already sent offers to x amount of buyers (meaning I can't change the listing price), I just end the listing and relist it at the price we agreed on. Done this many times & dunno if I've ever had an issue.

 

[drlivingston]

If only it were that simple, but no option to do that

If you go back to his original message, it should have the "send offer" option enabled.

 

[noob in 89]

I’ve got a lot of respect for people who learn a second language, but...is there a trick to get a native speaker on the phone?

 

[drlivingston]

I’ve got a lot of respect for people who learn a second language, but...is there a trick to get a native speaker on the phone?

As was told to me by eBay personnel, don't call after normal US business hours and don't be afraid to ask for an American rep. It won't hurt their feelings.

 

[MJMcRibb]

If you go back to his original message, it should have the "send offer" option enabled.

This is what I was saying earlier. Even if it's not the original message, when I clicked "Reply", I was given the option to reply with an offer. Just did this yesterday, actually. Does this get eliminated if all offers have been exhausted through the best offer option?

 

[drlivingston]

This is what I was saying earlier. Even if it's not the original message, when I clicked "Reply", I was given the option to reply with an offer. Just did this yesterday, actually. Does this get eliminated if all offers have been exhausted through the best offer option?

That's a good question. It should still be available.
edit: See @capnwes 's comment below.

 

[capnwes]

This is what I was saying earlier. Even if it's not the original message, when I clicked "Reply", I was given the option to reply with an offer. Just did this yesterday, actually. Does this get eliminated if all offers have been exhausted through the best offer option?

Yes. The "reply with offer" option is only available if the buyer has offers remaining.

 

[haloitsme]

Why does he say he won’t take a picture?

He is not replaying at all. I think he just don't want to pay for the return shipping costs.
Any Ideas, how to get pics?
But if he is right, I pay for the return no problem, but have to conserve the Fedex Insurance (But almost impossible, i wrapped it 3 Times and a box) ...

THX