Steve Smith
Distinguished Member
- Joined
- Feb 5, 2008
- Messages
- 3,333
- Reaction score
- 950
Genius! That's some "King Solomon's baby" wisdom right there.
My wisdom is widely known and much admired throughout the land.
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Genius! That's some "King Solomon's baby" wisdom right there.
As is your modesty.My wisdom is widely known and much admired throughout the land.
I should have clarified, I don't do partial refunds if they ask for one. But I have been known to offer a partial refund from time to time to make a sale stick on an item if I missed some damage.and this is a big part of the problem on ebay now, people have learned all they have to do is make up some BS and request a partial refund and sellers give in because they're so scared of a negative feedback. I have a strict no partial refund policy and 9 times out of 10 I end up keeping the full price paid and get feedback removed if they leave it.
customer is saying an item was stolen off the porch and wants a refund. Tracking shows it was delivered on Jan. 6th. I kind of want to say that it's not my problem. He sent me something that says "The buyer requested the item" and "the buyer is still waiting for the item to arrive." But, again, the tracking shows "delivered". What should I do?
No not yet, not sure where exactly to callHave you called USPS?
Like @capnwes said, you are in the clear. You did your job. Once it says "delivered," it doesn't matter if it's delivered to the wrong address or stolen. All liability has been transferred to the recipient. That's an easy one for eBay.customer is saying an item was stolen off the porch and wants a refund. Tracking shows it was delivered on Jan. 6th. I kind of want to say that it's not my problem. He sent me something that says "The buyer requested the item" and "the buyer is still waiting for the item to arrive." But, again, the tracking shows "delivered". What should I do?
Call ebay and they will close it the request in your favor.
Like @capnwes said, you are in the clear. You did your job. Once it says "delivered," it doesn't matter if it's delivered to the wrong address or stolen. All liability has been transferred to the recipient. That's an easy one for eBay.
customer is saying an item was stolen off the porch and wants a refund. Tracking shows it was delivered on Jan. 6th. I kind of want to say that it's not my problem. He sent me something that says "The buyer requested the item" and "the buyer is still waiting for the item to arrive." But, again, the tracking shows "delivered". What should I do?