I have one defect that I definitely need to get removed - buyer had their old address in PayPal, owned up to it in eBay messaging, opened a case as "not received", USPS showed delivered. Should be a no-brainer, I would think... Oh frack I had the backwards-scan happen to me once - what a nightmare - it was like 20 packages all showing delivered to my city, buyers messaging asking what the hell was going on. Postman who picked them up said "oh, they'll get there" - I explained I had people losing their minds and messaging me non-stop...that I couldn't prove delivery happened, etc. Did not know I could have them backed out and re-entered as picked up instead - very good to know in case it ever happens again, which I hope it does not. When I schedule pickup on larger batches I even put in the notes "please do not scan as delivered - scan as picked up", if that makes any difference.