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Buying and Selling on eBay: Tips, Tricks, Problems & Questions

Discussion in 'Classic Menswear' started by HansderHund, Jul 27, 2012.

  1. TheNeedMachine

    TheNeedMachine Distinguished Member

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    I have one defect that I definitely need to get removed - buyer had their old address in PayPal, owned up to it in eBay messaging, opened a case as "not received", USPS showed delivered. Should be a no-brainer, I would think...

    Oh frack I had the backwards-scan happen to me once - what a nightmare - it was like 20 packages all showing delivered to my city, buyers messaging asking what the hell was going on. Postman who picked them up said "oh, they'll get there" - I explained I had people losing their minds and messaging me non-stop...that I couldn't prove delivery happened, etc. Did not know I could have them backed out and re-entered as picked up instead - very good to know in case it ever happens again, which I hope it does not. When I schedule pickup on larger batches I even put in the notes "please do not scan as delivered - scan as picked up", if that makes any difference.
     


  2. SpooPoker

    SpooPoker Internet Bigtimer and Most Popular Man on Campus Dubiously Honored Affiliate Vendor

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    backwards scans are right up there with dentists, flat tires on highways, and 4 year old birthday parties.
     


  3. capnwes

    capnwes Distinguished Member

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    Yep, got one today actually. Buyer bought /paid for item last night. Packaged last night/ picked up at 1PM today. Scanned as delivered. Buyer opened item not received case. WTF!
     


  4. jebarne

    jebarne Distinguished Member

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    OK. I have this nice suit, in 9.5/10 condition on the outside.

    Unfortunately the lining has some pretty bad yellow underarm stains.

    [​IMG]

    Is there a "method" for these type of biological stains? Have the dry cleaner give it a shot? List and disclose?

    What do you guys do with interior staining?
     


  5. TheNeedMachine

    TheNeedMachine Distinguished Member

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    I've had mixed results with lining soiling and usually just pass on them now - but would have kopped that BBBF too! I'd have a go at it on my own with some plain old Shout, dab it up with a clean damp cloth wet with distilled water then immediately dry it with a hair dryer to avoid water spots. Unless you paid a lot for it, then seek professional advice.
     


  6. Brianpore

    Brianpore B&S (BS) ambassador-in-chief

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    Last edited: Jul 22, 2014


  7. tben

    tben Distinguished Member

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    My status is showing standard because I am 28/35 in transactions validated by the carrier, which is bs considering I walk every item into the post office personally, within the handling time, to get the process started. Pretty pissed off about it because I am going to lose my top rated seller status.

    Also, a quick vent, I must have a target when entering the post office. I've had two postal employees pretty argumentative with me for basically no reason. First, I brought in an item packed in an RRA box, and the postal employee argued with me for about 5 minutes that the box wasn't a regional rate...until he turned it over an exclaimed "I hate how they hide the descriptions on the box!" When the description was bolded and in the center. Secondly, the postal employee asked why I didn't use padded flat rate envelopes for all of the items I said. I explained that I used an online discount and some items just make more sense, and the flat envelope comes in at under $5. Well...there is no way that the flat rate envelope can cost under $5. The regular price is $5.60! But upon closer inspection the postal worker realized that the cost was printed on the label. This is what I get for differentiating from my local post.
     


  8. hbkshin

    hbkshin Distinguished Member

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    Where do you see that trending data graph?
     


  9. capnwes

    capnwes Distinguished Member

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    It's new...Account Tab (Hover) > Seller Dashboard (Click) > View Trending Data (right under seller level)
    [​IMG]
     


  10. hbkshin

    hbkshin Distinguished Member

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    Thanks for that. It's nice to see where the defects and such are. Kinda hurts to look at though.

    Gonna have to get my sales up so my over-all defects go down. Opted out of managed returns, going to update my ASQ's to have a bunch of questions so the buyers contact me prior to case opening.
     


  11. Brianpore

    Brianpore B&S (BS) ambassador-in-chief

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    Great.... defect for an item not fitting.... looking forward to them supposedly changing the system where this wont be counted as a defect when the buyer loses the case. At least its an easy win in the resolution center.
     


  12. Fueco

    Fueco Distinguished Member

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    I was just getting worried about the notification saying that my top rated seller status is at risk... But then I checked my defects, and I only have one since March. I think my volume is high enough to only go back three months... [​IMG]
     


  13. Shoeluv

    Shoeluv Distinguished Member

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    I am baffled

    [​IMG]

    So I go to print a report and see which ones failed (I shipped a painting via UPS so thought it might be that one)

    [​IMG]

    I have 1 sale right now that happened last night for a jacket, the guy bid on a tie as well and wanted me to ship both together (although I offer free shipping [​IMG]). I closed the auction and awarded the winning bid to him. If he doesn't pay right away I have to ship that by tomorrow to keep my 1 day handling right?
     


  14. Reosymes

    Reosymes Senior Member

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    PSA for people who've been having trouble with printing Regional Rate boxes from USPS's site.

    From GMMCcl (after I PMed him to let him know I was going to use a previous ebay transaction from him to print a new label for a trade with an SF member).

    Quote: Just tried it and it works.
     


  15. My Main Man

    My Main Man Distinguished Member

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    What would you do in this situation? I have a ZZegna linen suit for auction. There is a tiny pinhole on the left lapel from a lapel pin. I photographed it (third pic) but forgot to make a note in the listing. It got bid on right away and now I'm unable to edit the listing properly. I messaged the one bidder and asked if he'd be okay with me canceling his bid to update the listing. Haven't heard back yet. I did add a note in big bold letters at the bottom of the listing. Am I set in regard to seller protection or do I need to just cancel the bid and update the main portion of the listing? Ideally, I'd rather not have to bother the customer with that, but I'm wondering what you guys would do. I've never forgotten to add a note like this.

    Listing:
    http://www.ebay.com/itm/Ermenegildo...945715?pt=US_CSA_MC_Suits&hash=item4ad8fb92f3
     


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