Discussion in 'Classic Menswear' started by HansderHund, Jul 27, 2012.
you will just have to verify that the lights are color corrected. but that will work.
3 Defects in two days, fack! All three are shoes that don't fit the buyer. How does that make it not as described? I never said "This shoe will fit you."
"I wear a size 10. These don't fit me. Therefore these are not a size 10. Not as described."
Man I feel that pain, so frustrating. Luckily my two returns this week are from honest buyers, who say the items do not fit. I'm so happy with their honesty, that I may not even charge the restock fee!
Well, what matters is having consistent temperature light. It should work on auto - once in Bridge or whatever software, you're simply telling the computer to perceive the grey card as a neutral tone without color tint. The software then compensates by warming or cooling the image. It's not perfect, and 5-7% of images irk me, but that is so much better than before where I was pissed off by a third of images. I don't know if I'd go this route if I didn't have Bridge or equivalent software that allows me to work in huge image batches. It's insane how little time it takes for the effect. With only a few clicks, you color correct hundreds of images based on a grey card shot. Fucking awesome.
I also really, really like how it interfaces with photoshop. With the same small number of clicks, I run everything through a PS macro that slightly increases saturation, slightly sharpens, and resizes to 1200px on the largest side. But what's cool is that there's a huge amount of power in photoshop macros, and they're all accessible for batch image work from Bridge.
Is there any way to sort of preemptively stop this from happening? Big bold section on listing that says "PLEASE CONTACT ME BEFORE STARTING RETURN BASED ON FIT", putting a printed out card in the box saying something similar? I feel like buyers end up being nervous when they start a return, assuming the seller is going to fight it, so they click 'not as described' not knowing that it fucks the seller. I finally had an honest return this week where the buyer messaged me and said that the coat is too loose. I told him to select 'item didn't fit' when starting the return and it's going smoothly.
Also, I'm wondering if the restocking fee ends up biting some sellers in the ass. A seasoned buyer might know how to fight it to avoid paying that, so instead of being honest, they say that it's NAD and then are able to get that reimbursed by ebay.
I have included something in my listing stating:
Quote: It's working so far... I get very few cases opened where the buyer doesn't contact me first.
That's really smart. I might do something very similar. Thanks!
Had a case opened this morning on a jacket sold on the 18th of last month, buyer says he finally got around to taking it to his tailor and his guy says it measures as a 44L. Here's the jacket:
I'm confident in my measurements. So close to fitting I almost kept it myself, and I'm pretty standard 42. That coupled with being well over my 14 day return time I'm tempted to politely tell him to pound sand. Alternatively, taking the return how do I fight the defect stemming from a bogus not as described?
Edit: Just realized from the link the thing is even tagged (with photo) 42R.
Fight it. You'll win.
Encouraging. Thank you.
Yup. Point out the tag. You didn't make up a measurement. You gave them the measurement from the manufacturer.
My favorite one along these lines... "I had someone else try these on, and they aren't the tagged size" (referring to a pair of climbing shoes).
My response was basically, "How am I supposed to tell when they aren't anywhere near my size?" and to add that climbing shoes vary wildly in size even with the same manufacture (pointing out that I can wear anything from a 7.5 to a 9.5 depending on the last used). Nothing but dead space in that buyers head, methinks.
effective now, my new size disclaimer:
A word about size:
These shoes are tagged a size XX and are sold on that basis. However, in footwear, each manufacturer designs to lasts that are specific to their own models. A shoe tagged a given size with one maker may not fit the same as that of another maker. For this reason, I provide supplemental measurements that may assist you in deciding whether this particular item will work for you. Please compare the provided sizes with shoes that fit the way you like prior to purchase. I do guarantee that these shoes will fit your feet.
My question for today:
"Hi. I was surprised II had been charges sales tax on my purchase which is a preowned item. ??"
Of course, part of my T&C's include:
"Unfortunately, I have to charge sales tax if you live in NC."
I offered to split it with her anyway just to make her happy. We'll see.
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