Buying and Selling on eBay: Tips, Tricks, Problems & Questions

Discussion in 'Classic Menswear' started by HansderHund, Jul 27, 2012.

  1. SchoolyardBully

    SchoolyardBully Senior member

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    I made mine from scratch through basic html, just have to copy and paste a bunch of things.
    I got my layout idea from this one guy whose famous on here (spoo)

    http://www.befr.ebay.be/usr/sartorialsociety?_trksid=p2047675.l2559
     
    Last edited: Jun 8, 2014
  2. Lirum

    Lirum Senior member

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    Last edited: Jun 8, 2014
  3. SchoolyardBully

    SchoolyardBully Senior member

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    the brooks brothers tie? haha
     
  4. Fueco

    Fueco Senior member

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    I just had a return opened against me for a pair of boots that are "apparently" women's (hiking boots). The seller's message basically said "These are obviously women's. How long have you been working in retail? I don't think the seller should be so proud of being a "customer service master". Why should I have to pay for return shipping."


    WHAT THE FUCK HAPPENED TO MANNERS?

    I responded and basically said, "I have had well over 1,000 transactions in the past year with very few issues. If I made a mistake, I will own up to it. I'm human, not infallible. Customer service isn't about being perfect 100% of the time, it's about doing the right thing 100% of the time."

    The best part is that the dude has a feedback score of 7 (member since 2003). He's only left feedback for one seller. That feedback read "Defective product by prompt return".
     
  5. Tyrone MacStiophain

    Tyrone MacStiophain Senior member

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    I was afraid to look at the spoilered image! But I just got a vintage Chester Barrie suit with HORRIBLE crotch stains. (They were actually on the pocket bag, not on the crotch lining, so I missed them on original inspection.) Anyway, I tried the SF-approved deep cleaning for shirts method, only with cold water -- and it was AMAZING. They came out sparkling. If you have the time, I recommend it, rather than selling gross pants at a loss.

    Pics below show the horrific water that I dumped after soaking, and the finished product.
    [​IMG]
    [​IMG]
    [​IMG]
     
  6. suited

    suited Senior member

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    ^ nice!

    Don't think it's worth the effort for the pinstripe pants, but I do have a full Bijan suit with soiled pants. It's everywhere, though. I'd have to completely submerge the seat of the pants in water. I'm not convinced it would remove 100% of this stain. It's an all or nothing deal. Unless the stain disappears completely, I still have to list it as soiled.
     
  7. FlorianQC

    FlorianQC Senior member

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  8. Shoeluv

    Shoeluv Senior member

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    What are your normal policies with converting UK/Euro sizing? For instance I have a pair of Cheaney's that are 10E UK, this technically converts to 11D US. Do you guys make this conversion? I have had people tell me that I should set them to wide but E is normal width in the UK (actually F is normal width and E is narrow except for a few manufacturers). 'G' is wide in UK, I just don't want someone to complain or open a case.
     
  9. HansderHund

    HansderHund Senior member

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    Yes and no. I list the sizes that the shoe/clothing lists, but my ebay makes me put a German/EU size in order to list. It's a pain, because I have to explicitly state that a conversion chart was used and that it is actually a UK XX or US YY. I had to take a return once from a rather unpleasant guy that decided his conversion was more accurate than the chart I used. I had included measurements of the insole as well, but that didn't matter to him. I also field questions often asking for EU sizing when non exists on clothing.

    Bottom line: A certain percentage of people won't read/care about measurements and conversions and order things anyway. You'll have to take a return for this reason sooner or later, it's just one of the costs of doing business, unfortunately.
     
  10. rhyme

    rhyme Senior member

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    I did the same thing with an aquascutum blazer with stains. Hand washed it in tub with oxyclean, flushed the dirt out and let it air dry on a plastic hanger. The stains are gone and i dont think the jacket lost it's shape. Practiced on a few ties with resolve and talcum power but the results are kind of mixed.
     
  11. hbkshin

    hbkshin Senior member

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    I probably have about 9 hermes ties with stains I'm withholding from listing till I can get them unstained. But alcohol is too harsh, and I haven't been able to find anything to get those stains out yet on the delicate silk.
     
  12. rhyme

    rhyme Senior member

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    If i had 9 Hermes then i would likely go to these guys for help - http://tiecrafters.com/

    I sold my stained Hermes for $10 because i did not want to deal with it however in your case you can take the worst out of the bunch and try all the options. Which ever works best can then be tested on the other 9.
     
    Last edited: Jun 9, 2014
  13. wilay05

    wilay05 Senior member

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    I'm not sure how severe your stains are, but I've had amazing success just dabbing water onto the stain and letting it dry. Has worked 100% of the time. YMMV though! Gl!
     
  14. capnwes

    capnwes Senior member

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    Just a word of warning..

    Had a buyer buy two pairs of shoes in a combined transaction. He requested a return of one for fit issues almost immediately upon receipt. No problem. A couple days later he opened a case for the second pair, claiming they were not as described. Stated that the rear seam was separated. We were still in communication over this pair and had been exchanging photos.

    Meanwhile he shipped both pairs of shoes back, one with authorization, the other without. The damaged pair appeared to have been put on a shoe stretcher and the leather was totally blown out in the back. I sent photos of the new damage and requested that he escalate the case, as I was hesitant to issue a refund for them.

    Since I had received the first, non-fitting pair, I went to paypal and issued the refund minus the 10% restocking fee. When I returned to ebay, there was a new message in my box. "Thanks for issuing the buyer a refund, the case is now closed"

    I called eBay and there is nothing they can do, apparently you have to separate the transactions somehow to issue a refund on one and not the other. I'm not entirely sure how I could have done that. I proceeded to paypal though the link on the proper listing, but since it was a multiple item order, it assumed I was issuing the refund for the case item. There is no appeal available, since it looks like we came to an agreement before the case was escalated. Now I'm still on the hook to refund the money for the original return.

    eBay rep said they would have sided with me since the shoes were returned without approval, let alone the damage to the leather. They let me report the buyer, but couldn't do anything else for me.


    GRRR, Mondays
     
    Last edited: Jun 9, 2014
  15. SchoolyardBully

    SchoolyardBully Senior member

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    I'm not sure why it's showing Belgian, but I list on US.
     

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