Buying and Selling on eBay: Tips, Tricks, Problems & Questions

Discussion in 'Classic Menswear' started by HansderHund, Jul 27, 2012.

  1. Fueco

    Fueco Senior member

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    So, I see that I'm still on track to maintain Top Rated Plus status when the new system goes into effect. What concerns me most is the way uploaded tracking affects things. I see from the Seller Dashboard that I have 458 transactions in the past three months, yet only 95.2% of them had tracking info uploaded within my stated handling time (one day) and validated by the carrier. I think the number is a bit off, since I never fail to upload tracking info before the next business day. Which brings me to a question... If a buyer pays for something at 3:00 PM PST, and I create the label at 3:05 PST the next day, does that count against me? To me, one business day means by the end of the next business day. Does Ebay take it to mean the same time the next business day?

    For what it's worth, I have more store setup so that orders received before 8:00AM will be shipped the same day, though in practice it's more like 2:00 PM or so most days.


    [​IMG]
     
  2. Brianpore

    Brianpore B&S (BS) ambassador-in-chief

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    Last edited: May 30, 2014
  3. Snoogz

    Snoogz Senior member

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    How do you run that report Brian? My percentage is around 92% which pisses me off!
     
  4. richnet12

    richnet12 Senior member

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  5. suited

    suited Senior member

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    That really sucks. The inherent problem with eBay customer service is that they are following a script and have very little, if any, autonomy to make rational decisions when needed. At a minimum, they should have removed the portion of the feedback that said you refused to offer a return. Then, once the return has been processed, the rest of it should have been removed.
     
  6. Shoeluv

    Shoeluv Senior member

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    I have a painting I am selling, in shipping I put it as variable and a $5 handling fee since I have to buy a special box and add some crush proofing to it with a ton of bubble wrap. Okay, so to ship to my town it is $10.20 +$5 handling total shipping is $15.20. So when you click on the auction it shows $15.20, but when you search for the artist, in the search results it shows $10.20 shipping. I don't want to have to explain why I am adding $5 to the shipping, this should be transparent to the user.

    This is the search
    http://www.ebay.com/sch/Paintings-/551/i.html?item=161321661705&_from=R40&_sac=1&_nkw=davidson

    This is the title of the auction "EXCELLENT VINTAGE FRAMED SIGNED N. DAVIDSON STRETCHED CANVAS PAINTING MINIMALIST"

    EDIT: Never mind, it seems to be displaying properly now.
     
    Last edited: May 30, 2014
  7. Reosymes

    Reosymes Senior member

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    You might want to use paragraphs. I don't know where your 'fine print' ends and the item description starts. It's all muddled.

    Also, too much explanation regarding authenticity can sound defensive, and raises unnecessary doubt in the buyer's mind. Just a line or two would be better. 'I got it for 6 dollars...' kind of language doesn't look very appropriate as a disclaimer.
     
  8. ridethecliche

    ridethecliche Senior member

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    I'm confused why he bought a shirt with a hole in it...
     
  9. txwoodworker

    txwoodworker Senior member

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    Yep, I think they mention that they still consider it for the "best match" or whatever rating, so it's still important, just maybe less so. Because admittedly, you really can't complain about charges you agree to. I think this all stems from the ancient system that everyone gamed, where eBay wasn't charging fees on shipping charges, so ppl would sell stuff for $.99 and $100 shipping, so they're only charging fees on the .99. It was probably eBay's way to stem that initially.

    It's been done, I used to swear off all damage, but after selling a Kiton shirt for almost $100 with a tiny hole in the shoulder, I am reconsidering, as long as it's clearly, clearly stated. Hell, I sold 2 Kitties that week, got positive feedback on the damaged one only.
     
  10. Fueco

    Fueco Senior member

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    It's your big chance!
     
  11. Brianpore

    Brianpore B&S (BS) ambassador-in-chief

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    I just found out "local pickups" also count against you even if you mark it shipped/local pickup as there is no official tracking being uploaded. That said, the very nice girl (who know I called in this morning asking about upload times, etc), after explaining the situation put me on hold and spoke with a manger. She said that this appears to be a flaw and that they are looking into having a button which you can click to mark the item as picked up or will be picked up in person which will null the upload/handling time and not count against you. We shall see, but hopefully before august when thse new rules really go into effect.

    But how you run the report.

    Click on your feedback - seller dashboard - click the green check mark next to the shipping % which opens a window. At the bottom there is a "Create a report to see which of your transactions did not meet the tracking upload requirement". Make sure to use the option for the entire period and not just the month. It takes a few hours to generate the report so run it and come back the end of the day to download it. Opens in excel and shows the sale/paid/shipping time. Very helpful.

    You can also now run reports (same basic area) to see which items you had low DSR ratings on (and go block those people from future purchases [​IMG])
     
  12. jebarne

    jebarne Senior member

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    On shoes, I went through a spell where every single pair of boots or heavy brogues went to the west coast. On shoes I switched 100% to calculated shipping. Lowered my start prices about $5. Haven't had anyone complain. Plus, If its international and they charge like $55, usually cost around $34 after discounts, I either refund the extra or ask them if they want it faster and I ship express.

    On almost all other auctions, I Include shipping. But if something doesn't sell in a couple of rounds, I'll move it to BINOBO plus shipping. It protects me somewhat and I get a steady amount of BIN OBO.
     
  13. jebarne

    jebarne Senior member

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    That's actually got a downside. If someone in Cali buys a pair of shoes BIN at 11PM PST on Monday, Its 2AM here and I'm thinking about bedtime. I get up and head to the office at 7. Get home at 7. Print and package the order and schedule a pickup.

    by my count, that's one business day. But by ebay, its the 2nd business day.

    Did I get that right?
     
  14. Brianpore

    Brianpore B&S (BS) ambassador-in-chief

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  15. jdrizzy

    jdrizzy Senior member

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    To folks that sell ties, where do you come up with such crazy vocabulary to describe your ties? My listing titles are just "maker name striped tie"
     

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