Buying and Selling on eBay: Tips, Tricks, Problems & Questions

Discussion in 'Classic Menswear' started by HansderHund, Jul 27, 2012.

  1. Shoeluv

    Shoeluv Senior member

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    Did you try calling Brooks Brothers customer service? A lot of times company's may send you some for a nominal fee. Or they may tell you a suppliers name.

    Brooks Brother's CUSTOMER SERVICE 800.274.1815
     
  2. concealed

    concealed Senior member

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    From the a general reading of the nature of the program, this is eBay's liability. Have they placed a hold on your funds in your paypal account? Personally, I think the buyer should call his local post office and figure it out with them.
     
  3. cdgreg

    cdgreg Senior member

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    I've always been curious, why is Italy so bad to ship to? I have excluded it from my international shipping, but was never sure why.

    On a side note, the irony of not shipping high quality Italian products back to italy always makes me laugh a bit.
     
  4. capnwes

    capnwes Senior member

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    They used to have all sorts of customs issues, theft, missing packages etc.

    I won't ship to them because their customs regulations prohibit leather goods, footwear and anything that is sewn. Basically eliminates my entire stock.
     
  5. Fueco

    Fueco Senior member

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    I'm not sure that Ebay will be at fault here. Isn't that something that would be illegal to ship there?
     
  6. Fueco

    Fueco Senior member

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    Wow, I just set up and printed three package labels with my new Laser printer (Brother HL-22700DW) and must say that I've been missing out. The print time is roughly 1/4 the time that it takes with my inkjet, and hopefully I'll save a ton of money on ink/toner! Even better is that I now have a printer in my office aside from my old Epson Stylus Photo R2880, which would be massively overkill to print labels on...
     
  7. concealed

    concealed Senior member

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    I'm pretty sure you are wrong

    · You aren't responsible for item loss or damage that occurs after the item is forwarded by the US shipping center. Once an item has been forwarded by the US shipping center, you won't be responsible for refunding the buyer if aneBay Money Back Guarantee or PayPal Purchase Protection case is filed against you for one of the following reasons:
    · A buyer claims an item isn't received or
    · A package is damaged in transit
     
    Last edited: Apr 17, 2014
  8. Fueco

    Fueco Senior member

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    Maybe, maybe not. But knowing how Ebay works on things I've dealt with, there's probably something buried in the TOS that says that Ebay will not cover lost packages that contained items that are in violation of international trade law. But hey, I'm not expert...
     
  9. capnwes

    capnwes Senior member

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    BUT...

    the new TRS system will ding you if they OPEN a case for an item not received.

    Hopefully there will be an appeals process in the making.
     
  10. concealed

    concealed Senior member

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    they do seem to have some protections in mind regarding these types of items: you could probably get that ding removed according to the spirit of these conditions

    You qualify for automatic 5-star protection on shipping and handling charge detailed seller ratings when you provide free domestic shipping to the US shipping center. If you receive a rating below 5 stars for shipping and handling charges, it won't count against your seller performance standards.
    · You qualify for automatic 5-star protection on shipping time detailed seller rating when you ship with same day or 1-day handling, upload tracking information within 1 business day of receiving cleared payment, and the item is delivered to the US shipping center within 4 business days. If you receive a rating below 5 stars for shipping time, it won't count against your seller performance standards.
    · Any negative or neutral feedback that can be attributed to the Global Shipping Program from item handling during international transit will be removed. See details.
     
  11. jebarne

    jebarne Senior member

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    Many people have italy on their "do not ship" list because they prohibit essentially all clothing imports.
     
  12. jebarne

    jebarne Senior member

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    Thank you! And txwoodworker
     
  13. hbkshin

    hbkshin Senior member

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  14. capnwes

    capnwes Senior member

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    Sucks, all my item not received cases, were for items that were received the day after the case was opened. I don't think an opened case should count until it is escalated.
     
  15. SeaJen

    SeaJen Senior member

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    +1000

    Right now, if someone opens a SNAD because something doesn't fit and because we know ebay will side with the buyer, we refund the item and eat the shipping etc. we still get the defect. That's BS.
    I also don't see how it is a seller defect if the USPS loses a package. It isn't the buyers fault, so they should have recourse, but provided the item was shipped in the stated time frame, and with appropriate tracking, the seller has done all he can do.
     

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