Buying and Selling on eBay: Tips, Tricks, Problems & Questions

Discussion in 'Classic Menswear' started by HansderHund, Jul 27, 2012.

  1. hbkshin

    hbkshin Senior member

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    Just want to make sure I'd win this case if a case comes out of this:

    Buyer bought an suit jacket. Measurements provided, tagged 41R. Length measured 31 inches,

    Contacted me saying it's actually a 41L cause it doesn't fit him and he wears a 41R.

    I replied he's free to use return the item and directed him to the hassle free returns

    He says he doesn't feel like he should pay the restocking fee or return shipping because I misled him into the purchase.

    Told him while I typically waive restocking fees, I could not comp the shipping because the measurements and tag on the item itself backed the 41R listing.

    Again I provided measurements and the tag itself says 41R, and he's claiming it's a 41L.


    I feel like this should be a fairly easy case to win should it come to that, but I don't have much experience in cases. Should I be worried/did I handle this correctly?
     
  2. My Main Man

    My Main Man Senior member

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    Not sure what eBay will say, but 31" for a 41 is absolutely not a long, so you're in the right on that.

    Reminds me of the 44L coat I sold that was 34" long from bottom of collar to bottom of coat. He left positive feedback but in the feedback, claimed that it was nowhere near a long and that it may have in fact been a 44S...
     
  3. Reosymes

    Reosymes Senior member

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    I wonder if you could link the ebay rep to multiple listings of 41R jackets to show that 31'' is absolutely correct for the jacket. Also, the buyer claims that the jacket doesn't fit him, which isn't the same as SNAD. So, I'd think you're on firm footing here.

    I have no experience with selling internationally, but I do add 'contact me first if you're buying from outside the US' in my listings. Saturday evening, someone from japan buys a pair of shoes at the BIN price ($195) and then asks me for a shipping quote. Did some research here and the consensus was priority express international (~$60), because apparently that's the only usps service that provides tracking/DC outside the US (for non-delcon countries). Went with that.

    I also asked capnwes to confirm, and he told me he ships priority international almost always and it does provide tracking in japan. It's significantly cheaper too, at around $40.

    It's been 36+ hours and the buyer hasn't responded to my invoice or my followup message. I'm thinking he may have balked at the $60 shipping charge. Not sure it looks professional but should I contact him with a new invoice with priority international instead of priority express international?
     
    Last edited: Apr 14, 2014
  4. cdgreg

    cdgreg Senior member

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    I sold my first pair of shoes to a gentleman in Japan about 2 weeks ago, I used Priority International, below is a cut and paste of the information provided through the tracking system. I'd contact him and let him know he has 2 choices for S&H, unless of course your auction already stated a flat price or a specific service.

    Delivered
    2014-04-09, 11:27:00
    Addressee not available - Will attempt delivery on next working day
    2014-04-08, 11:14:00
    Arrival at Post Office
    2014-04-08, 04:55:00
    Customs clearance processing complete
    2014-04-07, 09:43:00
    Customs Clearance
    2014-04-07, 09:15:00
    Processed Through Sort Facility
    2014-04-06, 20:52:00
    Processed Through Sort Facility
    2014-04-04, 10:41:00, ISC CHICAGO IL (USPS
    Arrived at Sort Facility
    2014-04-04, 09:42:00, ISC CHICAGO IL (USPS)
    Arrived at Sort Facility
    2014-04-03, 14:35:00, ISC CHICAGO IL (USPS)
    Processed Through Sort Facility
    2014-04-03, 14:35:00, ISC CHICAGO IL (USPS)
    Dispatched to Sort Facility
    2014-03-31, 17:01:00, LYONS, NY 14489
    Acceptance
    2014-03-31, 11:21:00, LYONS, NY 14489
     
    Last edited: Apr 14, 2014
  5. Reosymes

    Reosymes Senior member

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    Thanks for the info! I went ahead and clicked on the print label link and it says specifically 'Delivery confirmation is not available for the service you have selected' when I select Priority international. This is so confusing.

    Edit: The guy just paid, that's why I could click on the print label link and get options. Even then, I don't like to charge excessive shipping when the job can be done for less. But without DC, I feel like I have no protection.

    [​IMG]
     
    Last edited: Apr 14, 2014
  6. Lirum

    Lirum Senior member

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    I understand this, but I would offer the less expensive alongside express. Who knows, he could have purchased expecting express and took time to pay for another reason.
     
  7. Reosymes

    Reosymes Senior member

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    Yeah, but now that ebay tells me the less expensive option doesn't include DC, I'd rather not use that. Wouldn't you agree?

    I would've refunded him excess shipping and shipped Priority international, if ebay didn't give me that warning.
     
  8. Snoogz

    Snoogz Senior member

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    Check to the right side of that specific screen you are in.

    Where they show you the shipping cost breakdown: See if there is a line that reads " Delcon Service" (or something similar to that)

    If so, the tracking should be fine. I've shipped many times to Japan, and have had zero problems. In- fact, one guy told me it was the fastest shipping he has ever had from US (under 5 days from Cali)
     
  9. Lirum

    Lirum Senior member

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    Sure, I'd want DC too. But it's bothering me because the auction was advertised differently.
     
  10. Reosymes

    Reosymes Senior member

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    No, it was advertised as no international shipping but 'contact me first if you're buying from outside the US'. Guy buys first and then asks for a shipping quote. I give him $60 for priority express international. This isn't some sort of bait and switch. I just want to choose a service that saves him money and covers my ass.

    Edit: Just in case it wasn't clear, I don't want to choose a cheaper service to make myself extra profit. My plan was to refund him excess shipping if, indeed, priority international gave me DC.

    Quote: Nope. Nothing there.

    [​IMG]
     
    Last edited: Apr 14, 2014
  11. Snoogz

    Snoogz Senior member

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    Hmm not sure.

    Heres the thing it comes down to, at this point, you seem to only be worry-free if you ship it via express.

    So either you have to eat the difference in price, or ship priority, insure it, and take your chance.

    Not sure its worth putting your buyer through anything else.
     
  12. ChetB

    ChetB Senior member

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    Last edited: Apr 14, 2014
  13. Fueco

    Fueco Senior member

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    Nice!
     
  14. Fueco

    Fueco Senior member

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    Best flip yet!

    [​IMG]
     
  15. ChetB

    ChetB Senior member

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    Congrats, Fueco. [​IMG]
     
    Last edited: Apr 14, 2014

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