Buying and Selling on eBay: Tips, Tricks, Problems & Questions

Discussion in 'Classic Menswear' started by HansderHund, Jul 27, 2012.

  1. Brianpore

    Brianpore B&S (BS) ambassador-in-chief

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  2. HansderHund

    HansderHund Senior member

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    I'll agree with this stance. When I buy things on eBay, I know I'm not buying it from a department store. Therefore, if I mess up sizing, it's on me. However, that's not the case with most people out there and unfortunately it's part of the deal when you sell. He's being honest with you, which is refreshing I have to say, so that also lends him some credibility. Are you going to be able to resell them? I would say something like this: I'm sorry they didn't work out for you as they are great shoes. It's important to know shoe sizes as they can vary within a brand. My policy is that I don't accept returns for sizing issues, but I'd like to be fair with you. I can refund you XX% (100%- whatever fees you have) upon return of the shoes. That way my fees are covered for the transaction. I shoot for customer satisfaction under the idea that it breeds a better eBay. It keeps people buying on eBay and a larger market is better for sellers, no matter what the product is. I'm also more likely to reward honesty as it's a lot better to hear than the mysterious complains that often seem concocted (though these are few and far between). Edited to add that Brian was faster and easier with his response.
     
    Last edited: Aug 1, 2012


  3. VLSI

    VLSI Senior member

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    Do you get FV fees refunded for returns?
     


  4. Brianpore

    Brianpore B&S (BS) ambassador-in-chief

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    Yes, you need to open a "cancel transaction" and list it under "buyer returning item" The buyer has 7? (I didnt go back to check, from memory) days to respond and either agree or not agree to cancel the transaction. If he does not respond, after 7? days you can close the case and get the fees back. I have had issues where a stupid buyer declined to cancel the transaction for whatever stupid reason and if you call ebay, explain the situation (in this case the item was returned, heres the tracking info, etc etc) they will manually refund you the FV fee no problem.
     


  5. capnwes

    capnwes Senior member

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    +1
     


  6. chiron

    chiron Senior member

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    Thanks...

    I also got that message trying to list a Boss tie.
     


  7. chiron

    chiron Senior member

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    WOW... Thank you so much!!! [​IMG]

    I have been playing pant origami for days... (no pun intended) [​IMG]
     


  8. ruben

    ruben Senior member

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    I've had problems shipping to Brazil and Thailand via USPS first class.



    Does ebay's new price+shipping guarantee override all other factors?

    My situation:
    -Sold a couple items to a guy, he wants to return (nothing wrong with them just changed mind).
    -I agree to a return as per my return policy (buyer eats original shipping and pays return shipping if no problems with the item).
    -Item comes back fine, I refund the original purchase price.
    -buyer complains about not getting return shipping refunded, I explain the situation.
    -buyer now claims that when he bid the item was listed as "free shipping" so I should refund him for this anyways. It was certainly not listed as such, and doesn't show any free shipping whn looking at the archive listing.
    -I call ebay, the guy is very helpful, he checks, says there's no free shipping listed and that if the buyer thinks there was that he needs to contact ebay, I've done all I need to do.
    -Buyer opens a case, ebay holds funds from my paypal, we both present our cases (i cite my conversation and give the reference #)
    -ebay then tells me they've found in my favor, but refund the guy the rest anyways.
     


  9. HansderHund

    HansderHund Senior member

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    So eBay found in your favor, but they refunded him the full amount, including shipping both ways?
     


  10. rs232

    rs232 Senior member

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    ^ About 1 in 10 paypal transactions turn out bad for me. Simply because everyone knows that you can sometimes get away with this behaviour, it tends to attract chiselling, etc. And half of all disputes are made exceptionally painful by paypal even after both parties come to an agreement (funds frozen for certain time periods, etc, "you must responds within 24 hrs or we will rule in the other party's favour...).

    As an incentive, I generally offer free shipping if paying by methods other than paypal, and require insurance and tracking on all paypal transactions, to insure against the stress and waste of time of dealing with paypal. Note that you can't specify the "free shipping" option in the listing parameters if you do this, only in the title and description of your listing.

    For non-US users of Ebay, if you can accept USD payments, all the bells and whistles on the listing parameters are generally cheaper (eg scheduled start times are $0.10 USD on ebay.com, but $0.40 on ebay.com.au, and these currencies are currently at parity)

    Also, you can't ship shoes to Greece and Italy.
     


  11. SpooPoker

    SpooPoker Internet Bigtimer and Most Popular Man on Campus Dubiously Honored Affiliate Vendor

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    Someone I bought something from in the Netherlands told me that they don't release the funds in their account until feedback is left, or something like that - is that true? I paid instantly, he shipped the item, I received it, and then he told me to leave him feedback so they can release the funds...
     


  12. HansderHund

    HansderHund Senior member

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    It's possible for newer users or users that haven't been active in awhile. When you sell certain brands, they put caps and restrictions on you. eBay/PayPal wants to make sure you're selling legit items and relies on feedback to prove that you're not scamming. However, if you don't leave feedback, he'll still get the money eventually. I think the first transactions take a few weeks to get the money, much sooner if you leave feedback.
     


  13. capnwes

    capnwes Senior member

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    +1, No footwear, as well as anything made of leather, or that was sewn. Basically everything in my store. It's really o.k. with me, as the packages have a habit of disappearing in Italy anyway.
     


  14. Jettison

    Jettison Well-Known Member

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    True, if Paypal decrees your account can't be trusted. This has just happened to me.

    Paypal will hold the funds for 21 days, unless feedback is received, on any ebay sales. I'm not in immediate need of the money, but for someone with cashflow issues it would be an absolute nightmare.

    They don't state the exact reason why, but it's clearly because I've had a recent upswing in the amount of stuff listed, and prices too. (But we're still only talking 70 items, max price of £75).
     


  15. Jettison

    Jettison Well-Known Member

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    Huh, I've recently sent both a suit and tie to Italy with no problems.

    Is this only for those outside of the EU? I'd imagine it would constitute a barrier to free movement of goods and thus be outlawed within the EU.
     


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