Carmina one of our oldest sponsors - we first met them at Pitti Uomo in 2012 and hosted them at a truck show in 2015 - is right now offering up to 25% off in their winter sale. Browse their extensive selection of some of Spain's finest shoes (and accessories,) or use their customization program to get something truly unique and made just for you.
STYLE. COMMUNITY. GREAT CLOTHING.
Bored of counting likes on social networks? At Styleforum, you’ll find rousing discussions that go beyond strings of emojis.
Click Here to join Styleforum's thousands of style enthusiasts today!
Styleforum is supported in part by commission earning affiliate links sitewide. Please support us by using them. You may learn more here.
When my house got hit by a tornado earlier this year, and damaged by a hurricane, I lost some inventory (and also literally lost) some inventory. I deleted few scheduled listings that I needed to confirm were ok. eBay somehow listed those listings anyway, and did so at the recommended pricing (not the price I had set) and a few listings went up. One was for an expensive book.
It sold literally immediately. I cancelled and contacted the buyer that my house had been damaged by a hurricane and the inventory may or may not be ok. The end.
Until over a month later he left me negative feedback.
I know he can do that, but are there any seasoned pros here who know if it's possible to get that removed? Really sucks for a small seller like me who depends on this and another job to survive, all while legit having my house repaired and losing my house insurance over the natural disasters that occurred. Yay.
There's quite a bit to unpack here. Couple things: first, despite my being just shy of 27 years of selling on eBay, I'm not sure how a listing could have gone up "by itself" at a price you didn't set. This is puzzling. I do schedule a lot of listings, especially for auctions (using Auctiva, because it does it as part of the service, without an additional fee), but anything I schedule is something I will have completed, including setting the pricing, before it goes in the schedule queue. I have no idea how eBay could somehow override a price you had set. Anyway, without trying to interrogate that further, the point is: if it went up in your name, you're on the hook for it. If you missed a key step, like confirming or correcting a sell price, it's still on you.When my house got hit by a tornado earlier this year, and damaged by a hurricane, I lost some inventory (and also literally lost) some inventory. I deleted few scheduled listings that I needed to confirm were ok. eBay somehow listed those listings anyway, and did so at the recommended pricing (not the price I had set) and a few listings went up. One was for an expensive book.
It sold literally immediately. I cancelled and contacted the buyer that my house had been damaged by a hurricane and the inventory may or may not be ok. The end.
Until over a month later he left me negative feedback.
I know he can do that, but are there any seasoned pros here who know if it's possible to get that removed? Really sucks for a small seller like me who depends on this and another job to survive, all while legit having my house repaired and losing my house insurance over the natural disasters that occurred. Yay.
Oh, and while I'm posting on this thread, it's time for all eBay store owners to take advantage of getting their free/subsidized shipping supplies for the quarter . . .
Doing mine right now, after posting the same PSA last quarter and then forgetting . . .![]()
There's quite a bit to unpack here. Couple things: first, despite my being just shy of 27 years of selling on eBay, I'm not sure how a listing could have gone up "by itself" at a price you didn't set. This is puzzling. I do schedule a lot of listings, especially for auctions (using Auctiva, because it does it as part of the service, without an additional fee), but anything I schedule is something I will have completed, including setting the pricing, before it goes in the schedule queue. I have no idea how eBay could somehow override a price you had set. Anyway, without trying to interrogate that further, the point is: if it went up in your name, you're on the hook for it. If you missed a key step, like confirming or correcting a sell price, it's still on you.
If something is my error, and despite the pain and expense it may cause, I routinely "eat" that expense. I mean, unless it was like a thousand-dollar book that he bought for $10. I might try to wriggle out of that. But if under a hundred or two, not worth the consequences. Really. Sure, that buyer was fist-pumping at getting a steal deal, but if it went up at that price under your eBay handle, then you own it. Simple as that. Ya gotta eat it, painful as it is. IMHO, you should have sent him the book with gritted teeth, knowing it was the price of learning that lesson. We have all had many such experiences, always at a cost, and it seems like, when we can least accommodate it. High-$$ returns in particular can be terrifying when we already used that money for rent. That's happened to me more times than I can count. As in your situation, that's what this emoji is for:
We all learn early on that "hell hath no fury like a steal-dealer scorned", and this is a good example of that. You didn't provide the buyer with any evidence that his item had been compromised (and I'm guessing it actually wasn't), so he had every right to be pi$$ed. And if a month went by before he posted negative FB, was it when he saw "his" item get posted again at a much higher price? Or did he just stew on it for that long? Neither is something you want to invoke as part of your eBay "karma".
Hey, I'm with you on the challenge of trying to survive doing eBay, so I have sympathy for that part of it. It's never worked for me except as part time, largely because the dollars are too irregular. Sure, I've sold over a million bucks since I started, but some years $100K, others $20K, so it's not reliable in terms of paying bills, and I need other maintain other income to survive. I hear where you're coming from and I get it.
At the very least, it would have made more sense to engage in a conversation with the buyer and try to secure his assent to cancel (which also helps you with your service metrics by avoiding an "out of stock" ding), rather than forcing it on him unilaterally, which is what provoked the reaction. You might be surprised how gracious buyers can be when you level with them.
I know this was not what you wanted to hear, and sure, you should keep calling, as @Fueco suggested, until you find a sympathetic onshore rep (almost impossible these days), but since you were the locus of control on this glitch (despite the hurricane), it may be a hard ask. Still worth a shot.
You could also try to go in and work a deal on the book with the original buyer (if he still wants it), blaming the tornado/hurricane for you being freaked out and acting precipitately, and negotiating FB revision as part of consummating the deal (if you still have the book).
Sure, we all tell little white lies in this business to grease the skids of commerce (I, for one, have imaginary assistants and consignors to blame for the occasional glitch, as blame-shifting is helpful when a buyer comes in hot), but it seems to me that this was a preventable error that's your responsibility, and that's where it ends. Next time, send the book. Oh, and please post here for proposed solutions BEFORE you take an action that can come back and bite you. We're here to help!
Any suggestions when listing pants that measure a different size than tagged?
Which figures do you input in the item details?
I always indicate this in the “condition details” field as it is the only field of the description that actually gets included in the item specifics. And according to the reps the item specifics are the only portion of the description that matters. Since the sellers description is minimized and hidden on mobile this is quite important.Any suggestions when listing pants that measure a different size than tagged?
Which figures do you input in the item details?
I've been told by Ebay CS that if a parcel is returned because the buyer didn't pay customs I was covered and could keep both the item and the money. Did it go a different way for you?I would highly recommend any international seller to block this guy.
axk1023
Does not want to pay import duties.
Here the story is different. FedEx delivered, and demanded payment of duties 1 week later. Then buyer refuses to pay duties and according to FedEx Terms I need then to pay the duties. Super strange.I've been told by Ebay CS that if a parcel is returned because the buyer didn't pay customs I was covered and could keep both the item and the money. Did it go a different way for you?