I called the guy at ebay customer support, which I recommend as they have been pretty helpful and it seems like they are encouraging sellers to start contacting them about feedback if you feel its unfair. I explained that I sold a used tie to the buyer, and that he sent me the message above and left me the feedback above. He put me on hold and reviewed both the feedback and our interaction. The only messages I sent the buyer back were 2 messages asking him what exactly was wrong with the tie and he had not responded at the time of my call to ebay. If I did it again I would NOT message the buyer back, since he had already left the feedback and he had not provided any details about what might be wrong with the tie. The less detail the buyer uses to describe the complaint, the better a shot you'll have to get it removed. The ebay rep got back on the line and said he would be removing it. He specifically mentioned two things in telling me why he could: 1.) The buyer's ONLY complaint was that the tie was worn, but I had marked pre-owned for my auction. 2.) The new guidelines gave him a little more lee-way in removing negative feedback. The rep didn't mention anything about the negative feedback itself being false or that his complaint about the tie being worn was not specifically mentioned in the feedback itself. It seemed to me that he considered our whole interaction (messages and feedback) and was able to remove the feedback even though the actual complaint of wear was in the message and NOT the feedback. I may have just gotten a particularly understanding ebay rep, but I got the feeling that the new guidelines were letting him do this more than was previously possible. As far as the actual part of the ebay policy that the feedback violated, here's one of the FAQs on the new policy, with the part that I think was used bolded. Quote: Long story short, if the buyer's ONLY complaint is something was worn when you had marked it as pre-owned, you have a good chance of getting the feedback removed. My buyer didn't even leave that complaint in the feedback itself, but the feedback was still removed because that was his only complaint. I think it was Wes who had a ridiculous buyer a while ago who was mad that his vintage suit was not brand new. I think you would have a very strong case to have that removed if it occurred now, and it might even be worth a call to see if they would retro-actively remove it, depending on how long ago it was. The only downside to all this is that the feedback is still up on my account. I have called to confirm that it is going to be removed, and they said it takes like 24-72 hours.