Buying and Selling on eBay: Tips, Tricks, Problems & Questions

Discussion in 'Classic Menswear' started by HansderHund, Jul 27, 2012.

  1. taxgenius

    taxgenius Senior member

    Messages:
    4,756
    Likes Received:
    274
    Joined:
    Mar 23, 2007
    

    Do you photoshop the background too?
     
  2. Mox C

    Mox C Senior member

    Messages:
    406
    Likes Received:
    38
    Joined:
    Jun 10, 2012
    Location:
    Rochester, NY
    
    I'd rather not spend the time, but with the mannequin so close to the backdrop and no third light to eliminate shadows, it doesn't end up looking good. I did an inverse selection of the suit and then a gradient fill of the background (white to very light grey). I'm going to try a different hanging background and see if that works better.
     
    Last edited: Sep 2, 2012
  3. Brianpore

    Brianpore B&S (BS) ambassador-in-chief

    Messages:
    7,301
    Likes Received:
    2,645
    Joined:
    Jul 31, 2010
    Location:
    NJ
     
  4. mjt73106

    mjt73106 Senior member

    Messages:
    292
    Likes Received:
    11
    Joined:
    Mar 18, 2012
    Location:
    Southern Plains
    +1 that is as good as it gets.
     
  5. GMMcL

    GMMcL Senior member

    Messages:
    4,727
    Likes Received:
    8,781
    Joined:
    May 26, 2011
    OK, got my first case opened against me. Dude from Canada bought a Thomas Pink shirt for $20something. I shipped via priority international. Tracking stops at the border. Claims he never received it. Asked where it was. I responded with the information I had (ship date; ship method; border cross date). No further correspondence and he opened the case saying that I said it "might be delayed" -- untrue.

    Granted, I should have shipped express international, but that's clearly not something I can control at this point.

    So here's my question: Is the negative impact of the case permanent once it's been opened, or can I get the tarnish removed by getting him to close the case? If I can reverse the impact, my inclination is to contact the buyer and offer a 100% refund for rescission of the case. Keep in mind: I never fight returns. What's the point -- especially since Ebay is going to rule against me 90+% of the time? Usually I just get the item back and can then resell it. Totally not worth going 13 rounds with some jokester.

    So: Help. How do I get myself out of this jam? 200+ items, and this is now an unfortunate first.
     
  6. KenRose

    KenRose Senior member

    Messages:
    747
    Likes Received:
    47
    Joined:
    May 25, 2009
    Go to Canada Post website and put in the exact same tracking number. You should get more details.
    Ken
     
  7. GMMcL

    GMMcL Senior member

    Messages:
    4,727
    Likes Received:
    8,781
    Joined:
    May 26, 2011
    

    No dice. Says it retrieved no information and that tracking is not available for this item.

    EDIT: according to one google result, priority IS tracked into Canada EXCEPT for flat rate envelopes and small boxes. On the interwebs so clearly true. Either way, let's assume I have no way of proving the item arrived (and even if I did, my understanding is I will lose the case anyway).

    Seems to me I'm destined to lose here, no matter what I do. So I continue to believe that an ounce of prevention is worth a pound of cure: If I just offer him a full refund (puts me out the cost of the item plus shipping -- and I'm sure he HAS the item), can I head off the negative impact of the case? Can't prevent him from dinging me on feedback, but I suppose I can retaliate if he does.

    Thoughts?
     
    Last edited: Sep 2, 2012
  8. SpooPoker

    SpooPoker Internet Bigtimer and Most Popular Man on Campus Dubiously Honored Affiliate Vendor

    Messages:
    36,019
    Likes Received:
    35,106
    Joined:
    Oct 11, 2009
    Location:
    LuxeSwap
    ^ If you opt to close the case, or if its escalated to ebay decision and they find in your favor, theres no impact on your account.

    edit - and you can't retaliate on feedback lol.
     
    Last edited: Sep 2, 2012
  9. GMMcL

    GMMcL Senior member

    Messages:
    4,727
    Likes Received:
    8,781
    Joined:
    May 26, 2011
    

    Phrased inartfully. I know it is against policy to use feedback as a weapon. I meant: If buyer leaves me poor feedback even if I offer a refund, I can always leave bad feedback reflecting that. Or ask Ebay to remove the unwarranted negative feedback.

    Edit: "closing the case" would mean granting the refund, right? So basically the same thing I was proposing? And if he dings me on feedback, I can get that removed, right? So as long as I take it on the chin, there should be no further collateral effect, right?
     
    Last edited: Sep 2, 2012
  10. SpooPoker

    SpooPoker Internet Bigtimer and Most Popular Man on Campus Dubiously Honored Affiliate Vendor

    Messages:
    36,019
    Likes Received:
    35,106
    Joined:
    Oct 11, 2009
    Location:
    LuxeSwap
    

    Theres no way they will remove a neg in that circumstance. If he negs you, its gonna stick. And yes, to close the case = offer refund on your own accord.
     
  11. mjt73106

    mjt73106 Senior member

    Messages:
    292
    Likes Received:
    11
    Joined:
    Mar 18, 2012
    Location:
    Southern Plains
    You should be able to do a full refund to end the case. However, the buyer can still leave negative, neutral or positive feed back. Based upon your previous posts, it sounds like you are ok with a refund. I would send him the refund, and then send him a message stating that if he does receive the item, have him keep it with your complements. Apologize for the shitty tracking that the postal service has. That may be enough to keep any negative feedback off your transaction.
     
  12. Steve Smith

    Steve Smith Senior member

    Messages:
    2,999
    Likes Received:
    422
    Joined:
    Feb 5, 2008
    

    How do you leave bad feedback for a buyer?
     
  13. SpooPoker

    SpooPoker Internet Bigtimer and Most Popular Man on Campus Dubiously Honored Affiliate Vendor

    Messages:
    36,019
    Likes Received:
    35,106
    Joined:
    Oct 11, 2009
    Location:
    LuxeSwap
    

    By leaving a positive with bad words in it. Be careful with that though, you'll get one of these :

    [​IMG]
     
  14. Steve Smith

    Steve Smith Senior member

    Messages:
    2,999
    Likes Received:
    422
    Joined:
    Feb 5, 2008
    You may get a buyer who doesn't know what is going on, but a savvy jerkoff buyer will report it to ebay and it will be removed.

    From ebay policy:


    We don't allow Feedback comments that contain:

    Links or scripts
    References to eBay or PayPal investigations
    Negative statements left for a buyer that conflict with the positive rating


    I think the most that a seller can do is leave lukewarm comments. "He paid" "Average buyer" That would stand out in the world of "A++++++++++, 100000 Stars!, BEST EBAYER SINCE JESUS!!!!!!" drivel that passes for buyer feedback.
     
    Last edited: Sep 2, 2012
  15. VLSI

    VLSI Senior member

    Messages:
    6,033
    Likes Received:
    2,479
    Joined:
    Mar 17, 2011
    "Too good for my business - won't sell to again!"
     

Share This Page

Styleforum is proudly sponsored by