noob in 89
Stylish Dinosaur
- Joined
- Dec 28, 2010
- Messages
- 11,325
- Reaction score
- 15,612
Not the greatest week here. Wednesday morning, about 8AM, I noticed a bunch of items in my ebay "recently viewed items" that I had not recently viewed. I called ebay to make sure my account was secure. Talked to 3 reps who told me it was secure, but that there was a suspicious IP address on record from a few days earlier. So they blocked it and told me a few things to do and check on my own, change passwords, password questions, 2 Step Verification, etc.
While I was going through the checklist, I discovered that a few days earlier my payment details were changed and all my sales for the past 3 days had been paid to someone else. 2 days worth had already been shipped, and the 3rd batch already posted, but not given to the USPS yet.
Another 3 Rep phone call. They instructed me to put my store on full vacation mode while I make the necessary changes to my account to correct the payment details.
I refunded all the transactions with payments to the wrong account, and sent emails to all the affected customers explaining the situation and that I would send a link to their newly listed item or an invoice to make a repeat payment once things were cleaned up. I was able to change the address on most of my active listings using the business policies tool, but I had maybe 500 listings that had offers out. Those all had to be ended, edited and relisted.
Shew, there goes that hour, but not too bad I guess. Hopefully some of those people will re-pay for their stuff.
And then... I discovered the changes had already populated across the other 9 international ebay sites. Waiting for them to switch back on their own via third party update could take up to 48 hours, so I decided to change them all manually on each individual site.
I turned off vacation mode and sent links or invoices to all the affected customers for their items.
Shew, there goes that 6 hours....but that's still a lot better than two days!
Checked my phone after a couple beers and realized only 10 listings were active in search results on the US site, Then I remembered it taking a while for things to go live again after being on full vacation mode, sometimes a couple days...which is why I stopped using it. I noticed the 10 active listings were listings that I had just edited. I opened a test batch in the bulk editor and just closed it. The test batch showed up in search results a couple minutes later. Nice! I went through all 5000 listings 1000 at a time, opening in bulk editor and closing. A few errors would pop up each time that needed fixing for some reason, so it took about an hour to work through the whole inventory. Finally! Everything was live again!
Wait, what about the international sites? NO!
Rinse, Repeat......
3:30AM Pillow
Thursday Afternoon. I got an email from eBay saying they have noticed suspicious activity on the account and have locked it for all buying, selling, and messaging. I called in to make sure it wasn't a new account breach, and was told it was just the computer finally catching up with me. He said he could see the history of all the account tasks I had done on Wednesday and was amazed. He told me since the computer had sent the notice out I would just need to change my password again and I would be all set.
Friday Morning. I got another email from eBay saying they noticed suspicious activity on the account and have ended all my listings, and that it was blocked from all buying selling and messaging. Another call to eBay, they said it was still the computer catching up with Monday's hijacking. I was able to relist everything with credits.
Saturday Morning....
Well, here I am, sitting here with my fingers crossed. I didn't get **** done this week, didn't sell much either with the store turned on and off so many times. On the bright side, 75% of the items that had already been shipped have been paid for again by the customers, and 50% off the pending orders that were cancelled have been re-purchased. I'll get the money back on the postage in a few weeks, and since I cancelled all the orders there will be no fees. Mostly ends up being just a huge loss of time.
That’s awful....
Could you have bought thousands of dollars of stuff with the new payment information the scumbag gave you?
Any way to track him down?
