Buying and Selling on eBay: Tips, Tricks, Problems & Questions

[California Dreamer]

Others can chime in but I found a decent one on eBay for around $100. Type in “soft box lighting kit”. Mine had three lights two vertical and one overhead. I’d recommend getting one with four lightbulb heads over just one. Generally worked pretty well for me although I would so some editing in Lightroom as well.

Thanks. I'm a bit wary of Lightroom editing these days. I had a NAD return enforced against me because the photo looked different to the product. The guy expected purple from the photos and got mauve. He claimed I'd manipulated the photos and got a return even though I said it was mauve three times in the ad. So I am not going to do any colour or lighting manipulations from now on, since it's added effort that increases risk of returns. I do need to be able to take photos that show the product in a better light still.

 

[Fueco]

Thanks. I'm a bit wary of Lightroom editing these days. I had a NAD return enforced against me because the photo looked different to the product. The guy expected purple from the photos and got mauve. He claimed I'd manipulated the photos and got a return even though I said it was mauve three times in the ad. So I am not going to do any colour or lighting manipulations from now on, since it's added effort that increases risk of returns. I do need to be able to take photos that show the product in a better light still.

That’s not a valid reason for return; you fought it, right?

 

[kbadgley84]

That’s not a valid reason for return; you fought it, right?

If was opened as NAD then there no fighting it, been down that road, all I got back was rerun shipping

 

[California Dreamer]

That’s not a valid reason for return; you fought it, right?

Misleading pictures is supposedly part of NAD. I argued that the ad clearly said ‘mauve” and lost. There is no accounting for eBay’s consistent bias against sellers.

 

[clothesgamesmisc]

Follow-up. Bad buyer central. This guy is intent on being a royal pain.



This is a $37 pair of Nike golf shoes.

 

[eddiegreen]

That feeling when you sell a promoted big price item and then see they paid through the standard listing and not the promoted one!
It actually happens quite a lot.

 

[capnwes]

Misleading pictures is supposedly part of NAD. I argued that the ad clearly said ‘mauve” and lost. There is no accounting for eBay’s consistent bias against sellers.

Hmm, Color is not typically an acceptable NAD, how can you know the buyer is using the same monitor/device settings. What time of day did he order? My devices filter blue light after certain hours, changing the colors slightly. Might be worth another call, if you've received a "cases closed without seller resolution" defect you may be able to get it removed.

 

[clothesgamesmisc]

Hmm, Color is not typically an acceptable NAD, how can you know the buyer is using the same monitor/device settings. What time of day did he order? My devices filter blue light after certain hours, changing the colors slightly. Might be worth another call, if you've received a "cases closed without seller resolution" defect you may be able to get it removed.

It is definitely not acceptable, although color calibration cuts down on these. Easily removed defect you're right.

 

[haloitsme]

Hmm, Color is not typically an acceptable NAD, how can you know the buyer is using the same monitor/device settings. What time of day did he order? My devices filter blue light after certain hours, changing the colors slightly. Might be worth another call, if you've received a "cases closed without seller resolution" defect you may be able to get it removed.

I worked for a professional photo studio, they used EIZO Monitors with 100% Adobe RGB, not sRGB like other monitors. Color shifts happen, what's the white balance set to, Adobe or Srgb? when the studio printed the pics it looked like the real thing. When I review on a mac or "cheaper" monitor color shitfs occur. Usually the "edge" colors -> Blue/Red/Green -> change a bit -> and ebay compreses it also. -> that's also the reason why you should use flashlights not the "studio-monitor-Set"

 

[Steve Smith]

That feeling when you sell a promoted big price item and then see they paid through the standard listing and not the promoted one!
It actually happens quite a lot.

I put a few stale listings on Promoted and saw zero results. I see it as just another way to give ebay some extra money.

 

[Fueco]

I worked for a professional photo studio, they used EIZO Monitors with 100% Adobe RGB, not sRGB like other monitors. Color shifts happen, what's the white balance set to, Adobe or Srgb? when the studio printed the pics it looked like the real thing. When I review on a mac or "cheaper" monitor color shitfs occur. Usually the "edge" colors -> Blue/Red/Green -> change a bit -> and ebay compreses it also. -> that's also the reason why you should use flashlights not the "studio-monitor-Set"

I worked in a professional photo lab BITD. My boss was too cheap for the top of the line setup, but we calibrated monitors are least once a month. We had some of the pickiest and most knowledgeable clients, so we had to do it right. I credit that experience as part of the reason I haven’t had a color complaint in years. **knocks on wood

 

[eddiegreen]

I put a few stale listings on Promoted and saw zero results. I see it as just another way to give ebay some extra money.

I only promote certain items if the brand name has a lot of results, basically to keep my BIN items on the front page, I promote it after a week or two to put it back on top of the best match results.
I’d say about 75% of them have sold through the standard listing anyway which I think might be because you sometimes get both listings on the front page.

 

[laufer]

Good morning,
Just for your info, if you sell via promoted listing and have a non-paying buyer, eBay will not automatically refund your promoted listing fees. You will have to call eBay for a refund and then it's still on case by case basis. This happened to me and I, was able to get refund fro promoted listing fee, but only after calling eBay

 

[eddiegreen]

Good morning,
Just for your info, if you sell via promoted listing and have a non-paying buyer, eBay will not automatically refund your promoted listing fees. You will have to call eBay for a refund and then it's still on case by case basis. This happened to me and I, was able to get refund fro promoted listing fee, but only after calling eBay

Good to know, what a pain **********.
All my listings, regardless of promotion are ‘immediate payment required’ and I never send or accept offers, only agree to revise the listing price for buyers

 

[eddiegreen]

edit: double post