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Buying and Selling on eBay: Tips, Tricks, Problems & Questions

goatamous

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Sorry to ask advice on a basic question, but I have trouble keeping up with ebay’s mood swings…

I got a return request on an item that was listed as “No returns.” The reason is “Doesn't fit” with a comment, “The jacket is slightly too small.” The correct size was on the listing with accurate measurements, etc.

It’s a somewhat pricey item that I’ve had listed for a while, so it sucks, but would the general advice be to save myself the headache and accept the return?

The buyer also only has 5 feedback which kind of gives me pause, but I suppose that doesn't change much.
The feedback is irrelevant in this case - he paid, you shipped, it was received, yadda yadda. We all had to start somewhere.

I'd accept the return, but the key point is the "doesn't fit"
that's a buyers remorse claim, which means he's responsible for return shipping. As long as you're OK with relisting, it might be one where you bite the bullet.
 

txwoodworker

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Guy says jacket is wrong color and wants a $50 refund on an item. I apologize and ask him to send me a pic, I say it's the only peak lapel jacket I have and if it's the wrong one I will send the correct one out right away. He sends me this pic, saying it's black not blue. Seriously, the guy is a fucking eye doctor, and he takes a black and white pic of a fucking jacket to try to squeeze $50 out of me. what a complete piece of shit. One of my auction pics (black mannequin on the right):
black and blue.JPG

His pic:
s-l1600.jpg
Username:
upload_2019-3-13_22-23-34.png


Auction: http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=323719336362
 
Last edited:

ace13x

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Guy says jacket is wrong color and wants a $50 refund on an item. I apologize and ask him to send me a pic, I say it's the only peak lapel jacket I have and if it's the wrong one I will send the correct one out right away. He sends me this pic, saying it's black not blue. Seriously, the guy is a fucking eye doctor, and he takes a black and white pic of a fucking jacket to try to squeeze $50 out of me. what a complete piece of shit. One of my auction pics (black mannequin on the right):
View attachment 1143589

His pic:
View attachment 1143590
Username:
View attachment 1143592

Auction: http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=323719336362
Eff him take it back. No suit for you, his ass.
 

drlivingston

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I offered to take it back first thing, before even seeing his bullshit pic, but he doesn't want the hassle of returning it, just wants a discount.
I would call eBay, send them the pics, and show where he is trying to force a partial refund. Show where you were willing to accept a return. Gain assurance that you will be protected from neg/ neutral feedback and ask them for a case number that you can refer to if needed. Then, tell the asswipe to return it or keep it, no partial refund will be given. I had to do this once last year. The guy ended up keeping the item.
 

ace13x

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I would call eBay, send them the pics, and show where he is trying to force a partial refund. Show where you were willing to accept a return. Gain assurance that you will be protected from neg/ neutral feedback and ask them for a case number that you can refer to if needed. Then, tell the asswipe to return it or keep it, no partial refund will be given. I had to do this once last year. The guy ended up keeping the item.
This exactly. I bet if you pushed the return, he might be goaded into feedback extortion.
 

kbadgley84

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I had Two people try that shit a couple months ago. I told them to send the item back if they didn’t like it. The each had nice large partial refund requests too. Never heard back from either of them
 

Sartoriamo

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Yep, I concur. I think there are some buyers that just "try it on". I have had a number of people complain about an item and threaten to return it, either for fit, or color or any number of reasons. Or make up some story about tailoring (oh, I see, you want ME to pay for YOUR tailoring on a $4500 suit you bought for $249?). But the interesting thing is that if I push back politely but hard, they quite often just disappear. This is why it's suspicious. If there was really a problem, there would STILL be a problem. Taking a position that you will accept a full return, but not offer a partial refund often helps tease out their intent.

That said, if someone is clearly not going away, for me it's pure economics: is it worth the money for me NOT to have to deal with it again? In many cases, I'm happy to be "played" because I would have taken less for the item than they offered. I just work the conversation so they state in an eBay message the amount for which their concern will go away, or that they are returning for non-SNAD reasons or whatever. That keeps me covered with the 'Bay. And then, if the amount is worth the relief of not having to re-list, I grin and quickly refund it. Done. Next, please. They think they won, but it was I who made margin, checkmated a possible neg, and got it out of my life. Path of least resistance.

Now it may be that I have a very low threshold for hassle compared to some of you, but by the time I add up costs of postage, time taken to unpack, check, repack and re-list, and the hassle factor of having to even think about it, versus the margin on the item, the partial refund usually wins, even if clearly bogus. As long as I still made good margin, I'm fine. Once a sale is made, I like to keep that sale made unless the extortion represents a clear loss. But if I'm well ahead, great. I doubt it's ever gone over a few hundred bucks a year total in "payoffs". Small price to pay for not having to think about that kind of crap, and now they are blocked. I don't need to be the karmic vigilante for every douchebag buyer (though I take my turn every so often). They're gonna have it coming anyway . . .
 

wumpyfish

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Breaking news. Pernicious enabler helps with banners over popular searches...
upload_2019-3-15_9-8-47.png
 

ace13x

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Yep, I concur. I think there are some buyers that just "try it on". I have had a number of people complain about an item and threaten to return it, either for fit, or color or any number of reasons. Or make up some story about tailoring (oh, I see, you want ME to pay for YOUR tailoring on a $4500 suit you bought for $249?). But the interesting thing is that if I push back politely but hard, they quite often just disappear. This is why it's suspicious. If there was really a problem, there would STILL be a problem. Taking a position that you will accept a full return, but not offer a partial refund often helps tease out their intent.

That said, if someone is clearly not going away, for me it's pure economics: is it worth the money for me NOT to have to deal with it again? In many cases, I'm happy to be "played" because I would have taken less for the item than they offered. I just work the conversation so they state in an eBay message the amount for which their concern will go away, or that they are returning for non-SNAD reasons or whatever. That keeps me covered with the 'Bay. And then, if the amount is worth the relief of not having to re-list, I grin and quickly refund it. Done. Next, please. They think they won, but it was I who made margin, checkmated a possible neg, and got it out of my life. Path of least resistance.

Now it may be that I have a very low threshold for hassle compared to some of you, but by the time I add up costs of postage, time taken to unpack, check, repack and re-list, and the hassle factor of having to even think about it, versus the margin on the item, the partial refund usually wins, even if clearly bogus. As long as I still made good margin, I'm fine. Once a sale is made, I like to keep that sale made unless the extortion represents a clear loss. But if I'm well ahead, great. I doubt it's ever gone over a few hundred bucks a year total in "payoffs". Small price to pay for not having to think about that kind of crap, and now they are blocked. I don't need to be the karmic vigilante for every douchebag buyer (though I take my turn every so often). They're gonna have it coming anyway . . .
That’s admirable, and I commend you for your pragmatism.

But I don’t care what it would cost me as long as the turd doesn’t get what he wants.

I’m petty like that.
 

txwoodworker

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I used to not give in to buyer's demands, but now I just usually do it, block and move on. Would have done it with this one if he 1. asked for something less than 50% of the purchase price, 2. If it was Navy blue, instead of REALLY FREAKING BLUE, then 3. that bullshit black pic he sent back really put me over the edge.
 

noob in 89

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Yo...how do I initiate a return without having it count against a seller’s ratio?

I bought something listed as a men’s shirt that turned out to be women’s — one of those confusing “Ralph Lauren” branded shirts. (The chest and length measurements checked out; had the shoulders been listed, I would have known better).

Ad said returns accepted for any reason. I’d like to get my $$$ back minus shipping, but don’t want to ding the guy for an honest mistake.
 

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