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Buying and Selling on eBay: Tips, Tricks, Problems & Questions

Discussion in 'Classic Menswear' started by HansderHund, Jul 27, 2012.

  1. kbadgley84

    kbadgley84 Distinguished Member

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    Had a buyer message me in eBay 28 days after receiving a zegna suit asking if he could return because “it wasn’t fitting” I told him I do not accept returns due to fit. He never said it didn’t fit because it was described. Within seconds he opens a case on PayPal saying it wasn’t as described and that he contacted me through eBay and he never heard back from me. Is there anything I need to tell PayPal? I’ve been trying to upload his messages afte escalating but their customer service department is closed so I will have to calll tomorrow. He tried to open a case for two separate reasons will that help my case?
     


  2. txwoodworker

    txwoodworker Distinguished Member

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    upload_2018-1-19_23-3-58.png
    I just cancelled it, "buyer requested cancellation" for the reason. May be completely innocent, not in the mood for that shit though.
     


  3. Fueco

    Fueco Stylish Dinosaur

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    My understanding is that PayPal cannot directly access messages on Ebay any longer. I don't have enough experience dealing with PayPal customer service reps to tell you how they might handle this. I would certainly call and state what transpired through Ebay messaging, and also that no case was open through Ebay (PayPal should be requiring problems with Ebay transactions be handled through Ebay). They just might side with you.
     


  4. kbadgley84

    kbadgley84 Distinguished Member

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    I was able to get the messages uploaded with screenshots. I actually found one more message from him two weeks after receiving the suit asking me for positive feedback. No mention of the suit not fitting. Is there any way to upload another picture? I can’t find a way

    Edit: found a way and uploaded more info

    eBay name

    youlittle213
     
    Last edited: Jan 19, 2018 at 10:15 PM


  5. Yorker

    Yorker Senior Member

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    USPS trouble -

    I live in brooklyn. Occasionally I'll go out with some packages to drop off at a shipping center and see a USPS guy around, walk up and give them the prepaid packages. Usually they're chill with it, occasionally they say they can't take them. Usually it results in faster acceptance than the shipping seller slog.

    On wednesday I dropped off two packages with a usps guy on the street, one of them express. Neither have scanned and both buyers are getting upset. I figured they'd see that one was express 1 day and get on it, but no dice? Anyone have any suggestions on what to do?
     


  6. Reosymes

    Reosymes Senior Member

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    Talk to your local post office ASAP. If you can, visit them in person. They know the routes of the postal workers and will follow up with them.
     


  7. drlivingston

    drlivingston Distinguished Member

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    I never hand packages to anyone outside of the post office unless they can scan them into the system while I am watching them. Otherwise, it is your word against theirs... and eBay doesn't put much value in your word.
     


  8. My Main Man

    My Main Man Distinguished Member

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    I'm in the same boat. We have a USPS pickup at my office but the person never scans the packages for some reason so I always take them to the post office over lunch. Kinda sucks but it's a good excuse to leave work for a bit.
     


  9. kbadgley84

    kbadgley84 Distinguished Member

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    Follow up to my PayPal fun. I called them this morning and they closed it pretty quickly in my favor.
    Have a strong feeling there will be a CC chargeback coming soon.
     


  10. Fueco

    Fueco Stylish Dinosaur

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    I'm pretty certain that PayPal will side with you on the chargeback as well, since they've already closed a case against this buyer.
     


  11. tobiasfunke19

    tobiasfunke19 Senior Member

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  12. Shoeluv

    Shoeluv Distinguished Member

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  13. ace13x

    ace13x Distinguished Member

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  14. California Dreamer

    California Dreamer Distinguished Member

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    Am I? My eBay links are in my sig.
     


  15. drlivingston

    drlivingston Distinguished Member

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    You are now :)
     


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