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Buying and Selling on eBay: Tips, Tricks, Problems & Questions

Discussion in 'Classic Menswear' started by HansderHund, Jul 27, 2012.

  1. kbadgley84

    kbadgley84 Distinguished Member

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    Had a buyer message me in eBay 28 days after receiving a zegna suit asking if he could return because “it wasn’t fitting” I told him I do not accept returns due to fit. He never said it didn’t fit because it was described. Within seconds he opens a case on PayPal saying it wasn’t as described and that he contacted me through eBay and he never heard back from me. Is there anything I need to tell PayPal? I’ve been trying to upload his messages afte escalating but their customer service department is closed so I will have to calll tomorrow. He tried to open a case for two separate reasons will that help my case?
     


  2. txwoodworker

    txwoodworker Distinguished Member

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    upload_2018-1-19_23-3-58.png
    I just cancelled it, "buyer requested cancellation" for the reason. May be completely innocent, not in the mood for that shit though.
     


  3. Fueco

    Fueco Stylish Dinosaur

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    My understanding is that PayPal cannot directly access messages on Ebay any longer. I don't have enough experience dealing with PayPal customer service reps to tell you how they might handle this. I would certainly call and state what transpired through Ebay messaging, and also that no case was open through Ebay (PayPal should be requiring problems with Ebay transactions be handled through Ebay). They just might side with you.
     


  4. kbadgley84

    kbadgley84 Distinguished Member

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    I was able to get the messages uploaded with screenshots. I actually found one more message from him two weeks after receiving the suit asking me for positive feedback. No mention of the suit not fitting. Is there any way to upload another picture? I can’t find a way

    Edit: found a way and uploaded more info

    eBay name

    youlittle213
     
    Last edited: Jan 19, 2018 at 10:15 PM


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