Discussion in 'Classic Menswear' started by HansderHund, Jul 27, 2012.
I haven't been in the situation yet but if you win a case, they can't leave feedback. I think I read that somewhere.
The latest seller update did say that buyers who lose a case cannot leave feedback.
I spoke to the resolution center and was told that the buyer needs to call them, since it is him they would be helping, but I would automatically win the case if he escalates it because I fulfilled my obligations.
Of course, unless ebay buyer protection pays out in these types of cases, once he is told we would lose if he escalates, why would he bother? So he wont escalate it, which means he wont lose, which means he can leave whatever feedback he wants!
I'm hoping that it's one of those situations where ebay pays out to the buyer even when they are siding with the seller - I believe I've read of cases like that in this thread.
Quick questions(probably been answered or discussed but could not find it so explicitly),
1. At what price point do you insure an item assuming US to US shipping?
2. Same question for sig confirmation.
Thanks to whomever it is due.
1. At whatever price you would feel great anguish to lose the parcel.
What do you guys do when you have a vacation and you have a lot of BIN items? It would be a lot of work to edit every auction to include something about a shipping delay.
If you have a store, you can set a vacation notice.
Yes, this a new policy. I have actually tested it. eBay found in favor of the guy who sold me the ultra worn thin soles Aldens the other week. Even when I left feedback positive feedback I got a message a few minutes later that it had been removed since the case was closed in his favor.
It really is a great change (I'm biased but it really is fair). If you did win a case you pretty much were guaranteed negative feedback. Seemed like a way to bully people into accepting returns. That's why I started accepting returns.
Thanks, guys. The issue for me is that I will not have internet access. I'll be in the middle of nowhere in Ontario. I *might* have a signal on my phone, but printing anything would be impossible. Maybe it's time I open a store, although with my volume I'm not sure it would save me any $ at this point. I guess if I can come close to breaking even on store cost vs fees, it would be worth it.
Pretty basic question but I am just getting into selling and I have an auction that looks like it might have a winner who just registered and has 0 feedback. Obviously that isn't a total redflag but is there a good way to ensure I do everything ahead of time to cover myself in case there is a problem down the line?
Do you record packing the item at all to show you did actually ship it in a given condition etc?
No, if the buyer is going to lie and complain, are you screwed either way. Having sold well over 1000 items I have had very very very few issue if you just take good pictures, make an honest description, note any flaws, package nice (not scrunched up in a ball and stuffed in a bag) and ship on time with tracking (or sig over $250). I would say 99.9% of the people are honest on ebay. You only hear about the 0.1% that abuse the system.
Separate names with a comma.