Discussion in 'Classic Menswear' started by HansderHund, Jul 27, 2012.
Saw Ebays feedback on your other post, that's tough luck man. Hopefully he does actually end up returning it to you.
Call up and escalate the dispute and keep trying until you find a cool csr
So, buyer wants to return this item. Says color is too light and its too small...(photographed well, measurements/ return policy clearly listed)
Me: Sorry about your experience. Was there a problem with the photos or the measurements in the listing?
Him: Not, sure but its too light and too small, please provide return details.
Historically, I politely restate my return policy, responsiblities as a buyer/seller, they complain further, we go back and forth, until I finally relent and accept the return. It seems though people here have a pretty good track record of calling ebay to get this squashed. Could someone outline the steps here? Do I proceed any further with him? Wait for him to open a case? Thought I'd ask the question here first while I'm early in the process. I've been selling for around 15 years, so while I'm not new to annoying buyers, I've not ever called ebay directly.
Guy bought a suit and then after the fact asks for the "across knee measurement", that one is a first for me. After I give it to him, he tells me its not the narrow leg he was looking for and to cancel his bid...umm I don't think so, you can take your unpaid item strike.
Man, that's terrible.
Since he mentioned the advice of his boss, could you maybe tell them that person will have to be contacted for the police report?
I didn't know you had an ebay page. Can you post the link?
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