+1 I had a similar thing happen. Package showed delivered but he didn't have it. I offered to help in any way I could but, since I was in Canada, he could begin by calling his local USPS outlet and find out what was up on his end. He came back with "It's your problem to get it to me, you deal with it." An hour later he came back to say that he picks up 99.9% of the mail at his house but the one time he didn't it was the shipment and that someone put it in a closet without opening it and didn't tell him. I got stellar feedback a few minutes later.