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Buying and Selling on eBay: Tips, Tricks, Problems & Questions

Discussion in 'Classic Menswear' started by HansderHund, Jul 27, 2012.

  1. TheNeedMachine

    TheNeedMachine Senior member

    Messages:
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    Joined:
    May 31, 2012
    Polo Ralph Lauren (PRL) with pony on the chest, and Brooks Brothers (BB), in nice resellable condition will get you that $5+ after all fees etc and are what you can find with regularity. On the other hand, search eBay for Polo Ralph Lauren and see the # of other items you're competing against (almost 200k). You also gotta keep in mind that most months you only get 50 free auction-style listings, so to make $15/day at $5 per item profit, you'd have to sell (not list, but sell) 90+ items per month...at which point you are paying to list 40 of those 90, which may or may not sell to being with. If you are happy getting $5 profit after all is said and done, more power to you - you can make your rent with volume vs. price, if you have the time and energy. But honestly, I don't know how you'd figure one hour invested in selling 3 items...you have to shop, find, buy, photograph, measure, describe, list, pack, and ship each item. Unless you plan on the hit-and-run strategy - one photo, give the tag size, and a real basic description ("Polo shirt, size Large, pre-owned with no holes or stains"). That includes time spent doing the same for items that do not sell.

    So the rabbit comes out of the hole, goes around the tree, and back in the hole. I learned that in Boy Scouts - thanks! I'll play with it while trying not to vomit watching other people vomit on Tosh.0 tonight. Maybe on one of these fricking NWT $165 Penrose ties I am apparently stuck with because no one on the planet wants one.
     
  2. TheNeedMachine

    TheNeedMachine Senior member

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    Click "Customer Support" at the top of the page, then Contact eBay, then Account, then anything else...then "Call us" which will give you a phone # and code...which seems to get me closer to the front of the line when calling eBay though they are pretty fast to answer most days. The account limit folks (I have been told) are gone earlier in the day vs. regular reps, so before 6pm PT should work. Ask them your limit, as well as to have it raised - they will review your account, sales, etc and let you know. I was initially told mine would be raised to $15k / 500 items per calender month, then today it jumped to whatever it is - $52k / 1500 items per month for no reason.
     
  3. TheNeedMachine

    TheNeedMachine Senior member

    Messages:
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    I don't see / have that column either, but I do have limits...seemingly unattainable limits, but limits nonetheless.
     
  4. Brianpore

    Brianpore Senior member

    Messages:
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    Location:
    NJ
     
  5. capnwes

    capnwes Senior member

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    The Gentleman Cave
    So...they sent the above chart in an email?
     
  6. earthdragon

    earthdragon Senior member

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  7. marc roberto

    marc roberto Senior member

    Messages:
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    Joined:
    Jun 2, 2013
    Sorry to interrupt the e-bay limit subject(about which I have nothing to say because I'm still at the bottom)
    Im just wondering if either of these PRL's are unique enough to get 20-30$ on e-bay?
    [​IMG]

    (Cant seem to figure out how to make the pics straight,sorry)
    [​IMG]
    [​IMG]
    [​IMG]

    Or this one(reminds me of the NY Yankees uniform)
    [​IMG]
    Last one is upside down and underneath is sideways. The stripes run vertical.
    [​IMG]
     
  8. VLSI

    VLSI Senior member

    Messages:
    6,033
    Joined:
    Mar 17, 2011
    

    Unless you're old and just want a hobby... my dad is happy whenever he comes out ahead... which unfortunately is not always...
     
  9. chiron

    chiron Senior member

    Messages:
    389
    Joined:
    Jun 9, 2012
    Location:
    IL
    Quote:




    Starting out you will spend 80% of your time making only 20% of your eBay profits. AKA the "80-20 Rule"




    Try to make a goal of only buying items that you can make a certain amount on. For example 30-40$ or higher... otherwise you will have a lot of sales and not much profit to show in the end. Plus with increased transactions you have to deal with the Pay Pal/ ebay 200/20K rule.




    After looking at your sales / product mix you need to increase the starting price of your items to at least market level. ( Not referring to you ) It does not take a rocket scientist to sell an item below maket value on ebay . There is an art to selling and it takes time to learn . Spend time learning your product and associated terminology.




    You have a good eye in selecting products and with your current set-up should only sell pants/shits/belts yourself. The suits, sport coats and high end stuff should go to a consignor. But, if you have the room and time spend the the money building your own studio in a few years.




    Be efficient with your time and make the most per sale!
     
  10. stevent

    stevent Senior member

    Messages:
    9,555
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    Feb 16, 2010
    Interesting how random limits I only sell maybe 5-20ish items a month and have up to 2500 items a month with a similar limit
     
  11. SpooPoker

    SpooPoker Internet Bigtimer and Most Popular Man on Campus Dubiously Honored Affiliate Vendor

    Messages:
    35,882
    Joined:
    Oct 11, 2009
    Location:
    LuxeSwap
    New feedback removal criteria takes effect today :

    http://pages.ebay.com/help/policies/feedback-removal.html

    What are the guidelines?

    The following types of Feedback may be removed:

    Feedback comments containing inappropriate content.

    Allowed
    This type of Feedback isn't removed:
    Feedback comments containing accusatory language such as "fraud," "liar," "cheater," "scam artist," or "con man." Although this type of comment is strongly discouraged, it isn't removed unless it also contains content that isn't allowed.
    Feedback comments containing URLs or links to eBay.com, PayPal.com, or Half.com.

    Not allowed
    This type of Feedback may be removed:
    Feedback containing personally identifying information about another member, such as a member's address, phone number, email address, or real name. We may also remove Feedback that can be used to obtain personally identifying information about another member, such as a shipment tracking number.
    Feedback not related to a sale, including a comment, reply, or follow-up related to a different sale.
    Feedback containing political, religious, social, or other commentary, rather than genuine comments about a sale.
    Feedback containing language that is profane, vulgar, obscene, or racist, as well as comments containing adult material or physical threats.
    Negative Feedback comments that directly contradict a positive rating.
    Feedback containing links or promotional language which encourages buyers to purchase outside of eBay.
    Feedback that includes references to law enforcement investigations or eBay or PayPal investigations.
    Feedback that is unrelated to a seller's performance.

    Allowed
    This type of Feedback isn't removed:
    Feedback about a listing that omitted significant information about an item. For example:
    A listing for a guitar omitted the information that there was a large crack in the headstock.
    A listing for a toy in the original box omitted the information that the box was water-damaged.
    Feedback about contradictory information in a listing's title, description, or photos. For example:
    An item's condition is "used," but the photo is of a brand new item.
    An item‘s condition is "like new," but the description states the item is in mint condition.

    Not allowed
    This type of Feedback may be removed:
    Feedback that only refers to a listing's structured details (a drop-down menu, check box, or radio button), when there isn't contradictory language or photos in the description. Structured details include:
    Item condition
    Item specifics
    Sales tax
    Return policy
    Combined postage
    Accepted payments
    Example: If an item was listed with Used selected as the Item Condition, and negative Feedback stated the item was "used," the Feedback is removed.
    Negative Feedback stating a seller "did not respond," but we determine that the seller responded to the buyer's email in good faith, using member to member messages.
    Negative Feedback as a result of the following situations:
    A buyer requested the cancellation of the sale due to no fault of the seller, and the seller cooperated with the buyer's request.
    A buyer made a request that was clearly different from what was stated in the listing, and the seller didn't accommodate the request. For example, a buyer left negative Feedback because they requested a different delivery method than what was offered in the listing, and the seller refused.
    Negative or neutral Feedback related solely to:
    Customs delays or customs fees.
    Item non-delivery, when shipment tracking shows the item was delivered. Signature confirmation is required for items over $750.
    Shipping time, when the item is Fast 'N Free.
    An item's delivery time when a buyer provided an undeliverable address and the item was returned to the seller or held at the shipping facility.
    An item's delivery time, when a buyer paid for an item more than 3 days after a sale was completed. (If a buyer is allowed to combine shipping on multiple purchases more than 3 days after a sale, negative Feedback may not be removed.)
    Negative or neutral Feedback left when the seller won an eBay or PayPal Buyer Protection case.
    Feedback left by members who violated certain rules or policies.
    We may remove Feedback when:
    A buyer provided incorrect contact information, which caused an issue during the sale.
    A buyer didn't pay for an item.

    Allowed
    This type of Feedback isn't removed:
    Negative Feedback due to an invalid phone number. The buyer and seller can still communicate through member to member messaging, so the Feedback won't be removed. However, we'll require members to update and verify their phone numbers prior to buying or selling again on eBay.
    Feedback left for a buyer when member to member messages show that a buyer intended to pay for the item, and the seller didn't complete the unpaid item process.
    Negative Feedback indicating a buyer canceled a transaction because a seller altered the item description or terms (for instance, delaying shipment or increasing shipping costs).

    Not allowed
    Negative Feedback left as a result of the following situations may be removed:
    A buyer didn't pay for an item and an unpaid item case is recorded against the buyer.
    Member to member messages show that a buyer had no intention of paying for an item.
    Either member didn't meet the requirements to form a legally binding contract at the time the sale was completed or when Feedback was left.
    A buyer or seller provided an invalid email address and couldn't be contacted at the time of the sale.
    A buyer made an error while leaving Feedback or during the transaction.

    Allowed
    This type of Feedback isn't removed:
    Negative Feedback left by a buyer when the comment isn'tclearly positive. Short, ambiguous comments from a buyer such as "thanks," "OK," or "item arrived," aren't considered "clearly positive" and aren't removed.

    Not allowed
    This type of Feedback may be removed:
    The Feedback is for the wrong seller or wrong item.
    Negative Feedback when the comment is clearly positive. Examples of clearly positive comments include "I really like the item, it's perfect," "My daughter is delighted," "Exactly what I was looking for," or "Thanks for the fast delivery and support!"
    The buyer requested the cancellation of the transaction due to no fault of the seller, and the seller cooperated with the buyer's request.
    A buyer requested shipment to an address other than the one specified during checkout or though PayPal.
    A buyer provided the wrong shipping address.
    We determine it's necessary and appropriate to remove Feedback and detailed seller ratings.

    Allowed
    Negative Feedback left as a result of the following situations won't be removed:
    A minor event beyond the seller's control occurs, such as an electric outage that prevents the printing of shipping labels.
    An eBay system issue which doesn't affect the buyer experience. For example, a seller is unable to list an item.

    Not allowed
    Negative or neutral Feedback left as a result of the following situations may be removed:
    A major event beyond the seller's control, such as an earthquake or flood, is directly and solely responsible for a bad buyer experience. In these situations, we also remove low detailed seller ratings.
    An eBay system issue is directly and solely responsible for a bad buyer experience. In these situations, we may also remove low detailed seller ratings.
    PayPal places a hold on a payment and notifies the seller to delay shipping of an item, and the negative or neutral Feedback is a result of the delayed shipping.
    We are provided with a valid court order requesting Feedback removal.
    We receive a decision from NetNeutrals, via the Independent Feedback Review process, requesting Feedback removal.
    Negative or neutral Feedback is a result of seller not leaving Feedback for a buyer.
    Feedback and detailed seller ratings are removed or adjusted through an automated system.

    Not allowed
    Feedback from a buyer is removed or adjusted automatically in the following situations:
    A buyer is suspended for behavior we find warrants removing all negative and neutral Feedback left for sellers. If any member is suspended within 90 days of registration, all Feedback left by that member is removed.
    An eBay or PayPal Buyer Protection case is decided in a seller's favor.
    There's a Global Shipping Program error. We may also remove or adjust low ship cost or ship time detailed seller ratings.
    A buyer has shown a pattern of leaving disproportionately high rates of low Feedback or low detailed seller ratings.
    A seller qualifies for an automatic 5-star detailed seller ratings, in the following categories, when:

    Shipping and handling charges:
    A seller offered free shipping, and we know the buyer chose that option.

    Shipping time:
    A seller specified same business day or one business day handling, uploaded tracking information within one business day of receiving cleared payment, and the item showed a delivery time of 4 days from receiving payment.
    A seller's item was designated as Fast 'N Free, the seller uploaded tracking information, and the item was delivered within the stated handling time plus the estimated delivery time as specified by the carrier.

    Communication:
    A seller specified same business day or 1 business day handling, and uploaded tracking information within 1 business day.
    At the time the buyer leaves Feedback:
    There are no member to member messages initiated (Best Offers, Second Chance Offers, invoices, or invoice requests don't affect automatic 5-star eligibility), and
    There are no eBay Buyer Protection or PayPal Purchase Protection cases opened before Feedback was left.
    There are no requests for contact information between the buyer and the seller.
    Reporting Feedback that qualifies for removal

    You can report Feedback that you think may qualify for removal.
     
  12. TheNeedMachine

    TheNeedMachine Senior member

    Messages:
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    May 31, 2012
    No, it's on my "Selling" page, right at the top. Appeared there after I requested the limit increase - wasn't there prior:

    [​IMG]



    It is also somewhat retroactive, in that if eBay still has the history on the item incl. communications between you and the buyer (or seller) - usually 90 days ago or less - they can take action on it if it fits their expanded criteria. I called yesterday to get a negative from Dec 2012 removed and they could not do it, but said they could if it were less than 90 days old.
     
    Last edited: Jul 31, 2013
  13. Brianpore

    Brianpore Senior member

    Messages:
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    Location:
    NJ
    Thanks Spoo!

    Item non-delivery, when shipment tracking shows the item was delivered. Signature confirmation is required for items over $750.

    Negative or neutral Feedback left when the seller won an eBay or PayPal Buyer Protection case.


    These are the two most important I think....$750 though??/
     
  14. Steve Smith

    Steve Smith Senior member

    Messages:
    2,998
    Joined:
    Feb 5, 2008
    

    Yeah, one of my 2 negatives (Thanks, burberry2) came with the comment "The sleeves were VERY short and jacket can't be worn as is" on an auction in which I provided photos and accurate measurements which clearly showed the length of the sleeves.

    It's too old.
     
  15. Aidan K

    Aidan K Senior member

    Messages:
    285
    Joined:
    Nov 19, 2012
    Location:
    New Zealand
    Just a quick (but enormous) thank you to those of you that have posted such useful info throughout this thread, plus answered some specific questions. Still a very small timer, but pretty happy with the result thus far and slowly working out the kinks. Thanks again!

    [​IMG]
     
    1 person likes this.
  16. GMMcL

    GMMcL Senior member

    Messages:
    4,723
    Joined:
    May 26, 2011
    Was I unreasonable here?

    Buyer opens case, tells me the pants I shipped are size 32 when the auction was for size 42.

    My response:
    "Hi there. Sorry for the mixup. I will check my inventory, but I think those are the only pair of PRL/Corneliani trousers I have. It's possible I accidentally mistyped "42" instead of "32." in which case I will gladly process a full refund for a return. Would you mind please taking a photo of the trousers laid flat with a measuring tape or tailor's tape across the waist, so I can see the waist width?
    Thanks, and again, sorry for the mistake."

    His response:
    "it says 33"

    My reply:
    OK, I understand and apologize again. I hate to sound paranoid, but I have been scammed on returns in the past. If you're not able to send along a picture of the label, then please return to the address below. If they are labeled or measure ~32-33, I will process a full refund. In the unlikely event they're closer to a 42, I will refund everything except original shipping and less the return fee. Again, apologies for the mixup and sorry it didn't work out.

    Return address:
    [I gave him my addy here]

    His response:
    REALLY, I'VE GOT 2952 PURCHASES WITH 100% FEEDBACK, AND I'M LYING!! WOW, I'LL GET THEM MAILED WHEN I HAVE TIME. GET REAL!!,

    Since that seemed to have escalated unreasonably quickly, I responded:
    Dude, what's with the hostility? I've offered you a return option that gets you exactly what you're asking for if, in fact, you're telling the truth, as you assure me you are. So why are you upset? I think I'm being pretty flexible here.

    If you've done that much business on Ebay, I'm sure you've encountered your share of shady buyers and sellers. I'm doing my level best not to be one of those. All I'm trying to do is make sure someone doesn't make me their bitch. Maybe that's not you but I don't know you from Adam. I hardly think I deserve this kind of abuse for simply trying to protect myself -- especially when I've accepted responsibility, given you exactly what you asked for (a return) and then proposed two alternatives that keep me protected at the same time they give you what you want.

    You're getting exactly what you asked me for. So please relax.
     
  17. Brianpore

    Brianpore Senior member

    Messages:
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    Jul 31, 2010
    Location:
    NJ
    Does anyone have a good tutorial on how to sew the armpit lining of a jacket? I've gotten down buttons, but there seems to be 1 on 30 that have the armpit that needs attention. Its not worn just the thread have come loose.

    Anyone have a significant other that does this? :)
     
  18. TheNeedMachine

    TheNeedMachine Senior member

    Messages:
    5,339
    Joined:
    May 31, 2012
    I think that would automatically get eBay to rule in the buyer's favor if a case were opened, whether your listing was correct or not. Would be considered profanity and maybe more. Assuming this convo took place thru eBay.
     
  19. TheNeedMachine

    TheNeedMachine Senior member

    Messages:
    5,339
    Joined:
    May 31, 2012
    Quick review of some lights I picked up from a mega-seller on eBay:

    2000w Photograpy 3 Softbox Boom Stand Continuous Lighting Kit Photo Studio Video
    [​IMG]


    For the price ($122.50 w/ free shipping), everything is better quality than I thought it would be. The boom light is really quite substantial and you do need to use the ballast bag that's included (fill it with coins or something else heavy). The other two tripod lights are also of good quality. Included all bulbs. Everything was very well packaged & protected for shipping - UPS beat the hell out of the outer carton but the contents were unscathed. Took me a while to figure out how to fully assemble the 2 tripod light boxes - I was absolutely certain I had the wrong parts until I finally had an "a-ha" moment (the included instructions were less than helpful). Have been using the set for about a week, moving it around from time to time, and I am absolutely satisfied with what I got for the money. Definitely not a professional set-up, nor even advanced amateur, but an obvious step-up for the beginner or person who is starting to get more serious about their listings, and a very good value for the money. Recommended based on my experiences.

    For comparison, with these lights and the new mannequin, my sport coat listings went from before to after (not perfect, but loads better):

    Before:
    [​IMG]


    After:
    [​IMG]




    2 x Photo Studio Table Top Tent Light Hot Sell New And High Quality Hot Sell
    [​IMG]

    Not as good as I had hoped, but at $14.99 for the pair including shipping I wasn't expecting too much. Not much light output, and a small focus area of light. I did find a use for them doing close-up shots, and would probably be a decent addition to a tabletop soft box set-up but not as main lights. They heat up pretty quick and the on/off switch is located on the metal bulb housing so it's pretty difficult not to touch the hot metal when shutting them off. I can't recommend these unless you know they'll serve a specific purpose for you.

    I also purchased a background support stand from the same seller; have not assembled or used it yet - if / when I do, will post a review if I get around to it.
     
    Last edited: Jul 31, 2013
  20. GMMcL

    GMMcL Senior member

    Messages:
    4,723
    Joined:
    May 26, 2011
    
    Is that even profanity anymore? I've heard it on NPR and daytime TV.
     

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