I am in a weird situation. Customer bid on an item and didn't pay for couple of weeks. I had opened an unpaid item case and the case was closed by eBay and eBay returned the FVF. I had blocked the bidder from bidding on my auctions. Ideally, it should have ended here. Now, the customer sends me an email using his friend's eBay id stating that since the time he had bid on the auction, he had an accident and been in the hospital without internet access for couple of weeks and since he couldn't reach me he's using his friends eBay id to reach me. He's willing to pay and asking me to remove the non-payer strike by eBay. I don't know whether there's a way to do this or not. I can obviously relist the item and have him buy it but is there anyway to remove the non-payer strike? As always, any help is appreciated.