Buying and Selling on eBay: Tips, Tricks, Problems & Questions

Discussion in 'Classic Menswear' started by HansderHund, Jul 27, 2012.

  1. VLSI

    VLSI Senior member

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    Do you need to buy the brown tape yourself or do they do that?

    What's the best way to deliver digital goods (gift card code)?

    *edit* Any why did ebay have to upgrade their listing page right as I was making listing :fu: It's back now...
     
    Last edited: Jul 31, 2012


  2. HansderHund

    HansderHund Senior member

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    I've never sold digital goods, but it's a really good questions. Would it be best to send the gift card code through Paypal's message service? I don't know if that adds any protection, but it might make a better case if the buyer were to open a dispute.
     


  3. VLSI

    VLSI Senior member

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    Well it is my understanding that a buyer cannot open a SNAD case for "intangible" goods, only an item not received. So I would think using either ebay or paypal message service would be safest to prove delivery since you can't prove you sent an email to someone. Will let the experts weigh in :)

    Also minor gripe. I put a shirt up with $5 starting bid and it sold for that. Guy relists it for way more. Whatever, don't really care about that, it wasn't a nice shirt and that's just the way it goes. What bothers me is I just looked and he never leaves feedback as a buyer, only as a seller... very selfish. if you're going to make a buck off me at least give me feedback :(

    Already enjoying this thread. I have so much pent up ebay aggression and woes :embar:

    Another question... when do you guys typically leave feedback? Immediately or try to time it with item delivery? I used to wait a few days but recently just did it all immediately. I've noticed a much lower feedback reciprocation rate.

    Why do you sometimes see multiple consecutive bids from the same buyer for the same amount?
     
    Last edited: Jul 31, 2012


  4. HansderHund

    HansderHund Senior member

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    That makes sense. I suppose if they offered the same protection that they offer physical goods, it would be a playground for scammers. Surely someone sells digital stuff and can hopefully weigh in on it.
     


  5. Brianpore

    Brianpore B&S (BS) ambassador-in-chief

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  6. HansderHund

    HansderHund Senior member

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    Brian said exactly what I was going to say re multiple bids from the same bidder.

    As far as feedback, I don't know either...I've tried several ways. I was always worried (as a seller) that I would leave positive feedback and then the buyer would leave me negative feedback. Not that I could leave negative feedback for the buyer (anymore), but it would bother me to leave something positive when they left negative. However, I found that very few would leave feedback if I took too long. Their purchase becomes a distant memory.

    Now, I generally leave feedback as soon as a payment is received. I have an abysmal return rate of feedback, but I found that if I send someone a quick message along the lines of

    "I just wondered if you received the ______ and if it worked out for you. If you have questions or comments about it, please let me know and if you're happy with it, I always appreciate feedback!"

    gets me a positive comment most of the time. It probably invites people to leave negative feedback if they weren't happy, but it has yet to happen.

    I also leave more detailed feedback. I figure it helps other buyers and sellers to know that I left feedback about the purchase and not just generic feedback. I read the buyers history if I haven't received payment or they have weird questions. Personalized feedback gives me a bit of insight as to whether they're legit.

    All of this, though, comes from someone that does fewer than 30 sales/month. Someone with considerably more might not have the time to send messages and leaving personal feedback and that's understandable.
     


  7. MalfordOfLondon

    MalfordOfLondon Senior member

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    If you set up your eBay selling account as a store - I *think* that you can automate the leaving of feedback for buyers once they have paid for the item.

    My buyer requirements are set as follows:

    You can access this in Account > Site Preferences > Buyer Requirements

    - Have received 2 unpaid item(s) recorded on their account within 12 month(s)
    - Have a primary delivery address in a location I don't post to
    - Have a Feedback score of -1 or lower
    - Have a Feedback score of 5 or lower and no credit card on file
    - Are currently winning or have bought 3 of my items in the last 10 days and have a Feedback score of 5 or lower

    Important inclusions are these:

    Have a Feedback score of 5 or lower and no credit card on file
    This may block new users so beware. I ended up activating this option because of someone who wrecked all of my auctions a year or so back. It's *very* effective and doesn't seem to have a negative impact on sales.

    Are currently winning or have bought 3 of my items in the last 10 days and have a Feedback score of 5 or lower
    This will stop any auction wreckers from ruining all of your sales at the very last minute.

    A note on postage
    At the moment I have Italy set up as a country that I don't post to. This was set up because 3 - 4 years ago the postal service in Italy was abysmal. I lost probably around 10% of parcels that I was sending there. Recently however, I have relaxed this (especially on my online shop) and feel that this is probably a little unfair.

    The countries that Spoo outlined are indeed usually quite slow but I would say that I rarely lose anything.

    I would say that if you have a buyer in any of those problem countries - it's a good idea to drop them a mail to let them know that postage may take a little longer than expected.

    It's also good policy to tell them that most tracking services list a parcel as received (at source) and then are not updated until they are out for post in the target country.

    Personally after a nightmarish few months I am considering knocking eBay on the head and dusting off the old software developing hat again but YMMV.
     
    Last edited: Jul 31, 2012


  8. mjt73106

    mjt73106 Senior member

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    Thanks! I will try it on my next international shipment.
     


  9. HansderHund

    HansderHund Senior member

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    Thank you for this info...truly helpful, especially the bit in reference to whom you ship.
     
    Last edited: Jul 31, 2012


  10. mjt73106

    mjt73106 Senior member

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    I also block anyone that does not have a PayPal account. IMO that is the base line of being a qualified eBay buyer.

    In reality very few packages are actually "lost", since there is duty on almost every package not marked as a gift. Since there is money involved, my guess is that these international shipments are actually tracked better than we would think. I do believe that many packages are never picked up / delivered due to the buyer not wanting to pay the duty. Then the package is fair game to be stolen. In fairness, I have received a package returned for that exact reason from Spain. Another process that can slow down delivery is the hold that customs and security puts on items. I have have items held in customs in Australia for four weeks! Ebay allowed the buyer to open a "did not receive case" while the tracking information showed that it was in customs and refunded the customers payment. A week later the tracking information showed that the item had been delivered. I appealed and lost.
     


  11. mjt73106

    mjt73106 Senior member

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    This by far is the best way to deal with problem buyers. There is also a thread that will allow you to share blocked bidders from other SF members. Highly recommend;

    From ebay customer support;

    Blocking bidders and buyers
    If you don't want to sell to certain members, you can put their user IDs on your blocked list. Members on the list can't bid on any of your listings until you remove them from the list. You can block up to 5,000 user IDs. By default, these members also won't be able to contact you about your listings, but you can change this setting by following the instructions in the Setting up buying requirements section below.
    Note: You can choose not to allow blocked buyers to contact you. Blocked buyers will still be able to contact you about existing transactions, unless you add them to your blocked list.
     


  12. capnwes

    capnwes Senior member

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    Hey guys...I must have missed the inauguration of this thread, but only by a few days. I am happy to be a part of it, to help out with questions....and maybe learn something too.
     
    Last edited: Jul 31, 2012


  13. Brianpore

    Brianpore B&S (BS) ambassador-in-chief

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    Just throwing this out there....this is the kind of thread that should get a STICKY!!! or be put on the main page so that newbies dont ask the same questions over and over and over and over and over...you get the point.
     


  14. Jettison

    Jettison Well-Known Member

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    Great thread idea.

    I come with a question:

    I sold an item for basically nothing. Buyer complains of a flaw I was not aware of. I ask for photographic evidence of said flaw, buyer says he is not able to (due to lack of IT ability; an excuse which I have reason to doubt). I nevertheless agree to refund if he returned the item. He says he has sent it back. A week has elapsed and I haven't received it, making it 90% certain that it will never arrive (assuming it was indeed posted in the first place).

    What should I do?

    I could just refund to save myself from the possibility of negative feedback, especially considering we're talking <£5. Such a low price and the buyer's (limited) good feedback makes me believe it can't be some kind of scam.

    However, this just feels so wrong on principle.
     


  15. Brianpore

    Brianpore B&S (BS) ambassador-in-chief

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    First, call ebay. They are very helpful and will tell you the best way to handle it (this is always my first suggestion)

    Second, the buyer needs to prove they shipped it back (tracking) just the same way you proved you shipped it to them (tracking). If he does not have proof of shipping it back then you will win (99% sure) you claim with ebay if you really go that way, but as you said it is over such small peanuts of money that it's prob best to cut your losses and just refund him the money.
     


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