My only negative feedback in the last 10 years is from this happening. They guy was a jerk to start with so I told him too bad and to take it up with the post office or police department. I spoke with the actual mail man who delivered the packaged in his town on the phone and he said that he remembered dropping it off. The buyer opened a case and obviously I won with ebay/paypal as the item showed delivered. Guy left negative feedback and I left a response with the date shipped, date delivered and tracking number. Nothing more I can do, but I wasnt about to refund the guy anything. Not a single buyer ever asked about it and I highly doubt it kept anyone from buying something I had listed.