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Buying and Selling on eBay: Tips, Tricks, Problems & Questions

Discussion in 'Classic Menswear' started by HansderHund, Jul 27, 2012.

  1. txwoodworker

    txwoodworker Senior member

    Messages:
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    Location:
    TEXAS
    Ultimately he decided to wait and not BIN. I was fairly certain his would be the only bid, so I was gunning to get this guy to be able to BIN, but he was on mobile, and couldn't make it happen fast enough. Sure enough, he won with his opening bid of $12 vs $29. Oh well. Then I get an email from him "I'm 5'6" do you think this will fit me?" Love that shit. He did end up paying for it though.
    Great advice, after all that, I did find I had set a "charge highest shipping +$1 for each additional item" policy in place, so I did that. Had a guy buy 7 items this week from me.
    Always free shipping is nice, I think you are selling much higher priced items than me. The free ship get's you higher up on the search when using "best match", correct? Most of my shipping is at $5.99 (mostly shirts) and I make a bit of $ off the shipping. I think there is a psychological difference when you are paying $15 for something with $5.99 shipping, than paying $20.99 with free shipping. Most people look at the smaller total when they are making their bidding decision. I could be wrong, I've only been in this game for a few weeks. I can see when selling small items for >$100, free ship sounds like a good deal.


    Speaking of which, this week was much better in terms of non-pay %. Out of 25 sales this week, only 4 haven't paid within 24hrs. I did wind up with 4 unpaid from 2 weeks ago, all but 1 had over 100+ feedback and recent purchases, the other had 0 and was from Russia.

    This is a fantastic thread, thanks.
     
  2. Pembers

    Pembers Senior member

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    London/Oxford
    I'd really appreciate some advice on this.

    I recently bought a pair of JLP penny loafers on eBay. They were classified as New with Box and no flaws of any kind were mentioned. They are in fact clearly stamped as subs, and the defect is very obvious - the stitching on the split toe is messed up. They also did not arrive in a box but rather in one of those padded plastic bags.

    I requested a refund, saying I would be happy with either a partial refund with me keeping the shoes or a return for a full refund. The seller rudely refused and accused me of fabricating the flaws. I offered to send pictures but he showed no interest in that. It became possible to escalate the case to customer support yesterday. I have no experience with this kind of thing so wanted to ring eBay to offer to send in photos, and to clarify whether I was doing everything by the book before escalating - and planned to do this tomorrow morning. However, I just got a message telling me that the seller has escalated the case, which I didn't know was possible given that I opened it.

    What should I do? Should I call customer support and offer to send them pictures? And how likely do you think I am to win the case?

    Thanks very much.
     
    Last edited: May 7, 2013
  3. capnwes

    capnwes Senior member

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    Got a link to the listing?
     
  4. Pembers

    Pembers Senior member

    Messages:
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    Jul 8, 2011
    Location:
    London/Oxford
    

    http://www.ebay.co.uk/itm/John-Lobb...2BUeicTtquKmAyr%2BJBA%3D&orig_cvip=true&rt=nc


    In case it's relevant, I am registered as a business seller (although I am very much a part-time amateur) and bought these in order to resell for a profit.

    Edit: and here's a photo of the defect:

    [​IMG]


    Edit 2: The case has already been found in my favour. Full refund, and eBay are giving me a prepaid stamp to return them with. Very relieved.
     
    Last edited: May 7, 2013
  5. Snoogz

    Snoogz Senior member

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    Looks like he used the flash to cover up that booboo in his terrible listing.
     
  6. Brianpore

    Brianpore Senior member

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  7. JubeiSpiegel

    JubeiSpiegel Senior member

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    It kills me when I see what seems like a good pair of shoes on eBay, but they don't show you the heels or both soles.

    Nice set up Brianpore...
     
    1 person likes this.
  8. txwoodworker

    txwoodworker Senior member

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    TEXAS
    When to repair, what to repair.
    Just picked up my first BBBF suit in a very resellable color and size. There are 2 tiny condition issues, a small snag on the sleeve and a 2 thread wide hole about 1/2" up from the leg cuff.
    When do you decide what to fix and what to chalk up to a loss. BTW I went to a cash only thrift today just to see what's what. Found this suit and had no $. Had to come back after work and I got there about 3 suits ahead of a flipper, walked straight up to it and snagged it $3 (half price tag). Luckily it didn't piss him off, we actually chatted a bit after I ID'd the suit.
    On a related note, is there an age guide to BB suit labels on the site age wise? I'm assuming this one is old.
    One more... the pants had H F and an Anchor on the hook, would that mean it was made by Hickey Freeman, or just a coincidence?

    [​IMG]
    leg cuff hole
    [​IMG]
    tag at collar
    [​IMG]
    is this normal? or did the person lose a button and decided to even it up? Both sleeves match
    [​IMG]
    snag on sleeve
    [​IMG]
    H F in script and an anchor, the other side of the hook has HF not in script
    Almost everyone paid this week! Just fashionpasshion has decided he really didn't want the Marks & Spencer shirt he won.
     
  9. tben

    tben Senior member

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    That is old, you can date it by the union tag. The HF is a clasp manufacturer.
     
  10. SeaJen

    SeaJen Senior member

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    Jun 15, 2012
    Had my first case opened against me today. Buyer is requesting a refund for Item Not Received when it is showing as delivered by USPS.
    My understanding is that if he just tried to contact me he could have inadvertently opened the case (I recall Capn saying that somewhere), and I also believe that ebay changed their policy on buyer feedback so that those who lose cases cannot leave negative feedback. So this gives me a dilemma.
    If I respond to the seller and explain that USPS is showing delivered, but I'd be happy to help in any way I can with his dealing with the USPS to find out what his mail carrier did with the package, if he is lying about receiving the package he could withdraw the case and still leave me negative feedback, whereas if I simply escalate it to ebay, they will find in my favor because it shows delivered and he wont be able to leave feedback.

    So my question is: what is wrong in my assumptions and/or reasoning that stops me simply elevating to ebay for resolution?
     
  11. capnwes

    capnwes Senior member

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    I always try to help out if I can. That's the way to build a good customer base. Some of my best repeat customers were from similar situations, who appreciated the extra help and service. Many times the carrier will remember delivering the package, especially if the buyer doesn't normally get packages.

    I have come across this problem several times when a buyer lives in an apartment complex or similar place where there is a bank of mailboxes. Ask them if this is the case. Packages that are too large to fit in their normal mailboxes are placed in a large package mailbox and a key or notice slip is supposed to be placed in their regular box. Usually the mailman forgets to put the key/slip in the box, or puts it in the wrong box.

    I actually had a woman complain that she hadn't received her package, 5 days after tracked delivery. Turns out, she never even checked her mailbox. The kids were supposed to be bringing in the mail, but weren't.

    It's up to you what you do, just remember to try to remain calm and polite. That goes a long way.
     
  12. FaceOfBoh

    FaceOfBoh Senior member

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    Canada West
    

    +1

    I had a similar thing happen. Package showed delivered but he didn't have it. I offered to help in any way I could but, since I was in Canada, he could begin by calling his local USPS outlet and find out what was up on his end. He came back with "It's your problem to get it to me, you deal with it." An hour later he came back to say that he picks up 99.9% of the mail at his house but the one time he didn't it was the shipment and that someone put it in a closet without opening it and didn't tell him. I got stellar feedback a few minutes later.
     
  13. raphaelargus

    raphaelargus Well-Known Member

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    Jan 3, 2010
    

    I had a package once that was marked as delivered that I never received. I called the local office and they spoke with the carrier. Turns out he still had the package, and ended up delivering it the next day.
     
  14. SeaJen

    SeaJen Senior member

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    Thanks, Cap. I suggested he speak to his mail carrier and that I would help in any way I could.
     
  15. HansderHund

    HansderHund Senior member

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    Austria
    Is there any way to get around ebay's policy of only allowing 50 items/day to be put on sale? The reason I ask is that I've had huge amounts of trouble with it. You can't put items on sale if they've recently been listed (within the past 4 days) or if they'll end before the sale ends. The problem is that you create a sale listing, mark the items and then find out some don't qualify...but they're counted against your 50/day limit anyway.

    I created a sale to start in the morning that had items that didn't qualify (they were listed a few days ago), and now I can't create listings for other items that do qualify...I get the same error message.

    I've messed with it before and found the entire process to be a headache. Am I doing something wrong?
     
    Last edited: May 11, 2013
  16. capnwes

    capnwes Senior member

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    Must be an international policy. I don't have any issues with more than 50 items. I listed 140 or so on Thursday. Of course maybe store subscribers get a larger allowance.
     
    Last edited: May 11, 2013
  17. Displacement

    Displacement Senior member

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    Oct 19, 2010
    What would you do if you ordered a pair of size 10 US shoes and recieved a pair of 11uk? Should I expect the seller to pay for return shipping?
     
  18. tben

    tben Senior member

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    No.
     
    1 person likes this.
  19. Displacement

    Displacement Senior member

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    I'm discovering that, as a seller, I need to start telling people to fuck off more often. I expect the same treatment I give others and I have no reason to.
     
  20. Brianpore

    Brianpore Senior member

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    And expect bad feedback. In regards to return shipping, you can't expect him to pay, and you can't make him, but you can ask as he shipped the wrong size.
     
    1 person likes this.

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