Discussion in 'Classic Menswear' started by HansderHund, Jul 27, 2012.
Registered mail would be safest with tracking.
Yes, from my limited and best of knowledge priority flat rate large box I believe falls under "registered mail" and should give tracking( just not sure how far the tracking will go, or what is necessary).
It's a pair of boots and figured flat rate might keep things less complicated and under weight limit.
Still not sure if I need anything special for customs to South Korea.
Let me know if this sounds accurate.
Need advice on this one all
A month ago a person bought a suit from me. Buyer received the suit an promptly left me good feedback. I had clearly noted that the suit was tagged a 46L US, but ran slim. I gave accurate reference measurements.
Fast forward to today. He sends me this message. I think it may be a case of buyers remorse and now he's trying to stiff arm me
What the buyer said:
"My dad finally got this item but it is in no way a 46 l. I am very disappointed. I left the feedback after receiving it but then had to ship it to him. I don't know where you got the measurements but this is not right. Please contact me because I will pursue this until I get a full refund, nobody has a right to sell authentic items with the wrong measurements."
Priority Mail is not Registered Mail unless you pay for the extra service. And don't count on Priority tracking as being ironclad. The only international shipment which I have ever lost was Priority Mail to South Korea. The tracking ended in Miami.
Tell him that his dad may have packed on a few too many pounds over the holidays
Guy sent me the message AND escalated the case 2 seconds afterwards. Didn't wait for a response from me.
PayPal has taken a bunch out of my account.
What next? How do I respond to eBay to get the best possible outcome?
Here is what I plan sending to the buyers and/or eBay customer service:
Aaaaand here's the Deadboy edition of He wrote / He got.
What He Wrote:
Quote: Where, in God's name, is my item?
I've paid for it 11 days ago and you charged me $19 for delivery
- [douchey buyer]
What He Got:
Quote: I could honestly care less about getting negged by this guy.
-I sell a jacket of my own, a nice super puffy goosedown thing that I liked but I have WAY too many jackets as it is.
-Buyer write me unhappy with a lots of, frankly questionable complaints.
-I write back super apologetic, offer him a full refund and to pay return shipping. I could really care less, plus worst case, I get my old jacket back, best case resell it, as I had like 100+ watchers.
-His reply, well the thing is the jacket is so destroyed that really, no one else would ever use it (keep in mind, his complaint was like a "drawstring beginning to fray"), plus he's out of tape, plus he has no car, plus he's disabled and can't mail it back for a while, so he thinks it'd be "a better business decision for me to just credit his account with a full refund and let him keep it, it'd save me money and be better for my feedback"
You've got his ass. Feedback extortion. Report him to Ebay. And put him on the blacklist.
I've never had any problem receiving anything. Nothing special needs to be done with customs afaik, but sometimes if the purchase is over 150 usd the customs office will contact the receiver and charge him. This happens with maybe a fifth of my purchases over that amount.
Is this stemmed from insuring the package over 150 usd?
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