Discussion in 'Classic Menswear' started by HansderHund, Jul 27, 2012.
Does that mean I have to remove the matted plaque from my wall?
As far as I know: In the UK we have to adhere to the distance selling regulations. In brief, an item sold at a BIN price from a business is legally obliged to accept a return should the buyer change their mind.
If you are a business seller on eBay selling BIN items you are essentially operating as an online retailer and have to conform to the relating laws and policies.
I suppose it might be different in the U.S?
Correct. PayPal wasn't even reporting earnings for tax purposes until a few years ago.
Well I have always offered returns and always will.
In my view - if a buyer is unhappy with an item and you do not accept returns - they will more often than not find other ways of getting a refund (via PayPal / disputes / feedback extortion). Better to accept the odd return here and there than go through all of the fallout from an unhappy buyer IMO.
A happy customer is more likely to be a returning customer.
I'd also add that as a buyer, alarm bells ring when I see that a seller does not accept returns and definitely influences whether I make a purchase or not. It's like seeing the term "sold as seen" in an item description.
Of course - that's just my opinion on the subject and I sell mainly new items.
With "no returns" you will still have returns that you have or should accept. I agree that if a buyer is unhappy, it usually works out in you favor to accept returns and just cancel the transaction (although this takes zen-like patience when you receive a slanderous message in all caps).
The main point I was making was to choose the "No Returns Accepted" option on eBay. In my experience you deal with a different breed; and buyers are more careful to ask questions before purchasing an item. It is a semi-effective litmus to filter problem buyers and scammers.
I am kind of surprised to hear that not accepting returns raises a flag for you personally, since you sell on SF which seems to be a "no-returns" marketplace. I have no problems with it as a buyer or seller, especially with all of the fail-safes built into eBay/PayPal.
I don't follow. I'm not sure how being put off by a "no returns" seller would affect me selling items on SF?
I suppose that if you advertise yourself as a "no returns seller" on eBay then an unhappy buyer may be tempted to leave neg / neutral feedback rather than contact you to return an item.
I meant that it is commonplace on StyleForum not to accept returns, so I was just surprised that you would view it as a red-flag. I would also think you would empathize with the troubles associated (i.e. costs and time involved internationally) - rather than view "no returns" sellers negatively (forgive me if I am misunderstanding your point).
To your 2nd point, the buyers who leave a negative with no contact will do it irrespective of your actions. I've gotten negatives from buyers when I've accepted returns (one of them years ago said "fit larger than expected" and the buyer didn't respond to any of my emails).
I *kind of* see what you mean re: selling on SF. I don't know why but I'm a lot more confident of buying things from here than on eBay.
Well I'm just saying that when I look at an auction and see "no returns" or "sold as seen" then I become slightly hesitant. Maybe it's because of bad experiences in the past (and God knows I've had plenty on eBay).
Look at it this way:
Accepting returns will not harm your listings or sales whereas not accepting returns has the potential for both loss of prospective customers *and* the negative fallout from an unsatisfied buyer.
I think that you can specify that buyer pays the return shipping for returns and when you cancel a transaction, you will receive a refund on your listing and FV fees. With this in mind - there really is very little to lose by changing your policy IMO.
Yeah, I'm a top rated seller and power seller and I don't accept returns
A quick question. I sold a pair of boots to a guy in Australia and just charged standard shipping of $14 thinking that I would have to eat $10-15 for an item that had been sitting a while. Well I go to the PO and the shipping is about $50. I would rather not eat that much of the shipping, is there anything that can be done? Tried to talk to the buyer about cancelling the transaction, but he basically said FO I bought em and I want them for the invoiced price.
Should I chalk it up as lesson learned, or is there a way out of it?
DId you already send him the invoice? otherwise you could just increase the shipping.
Is the difference in shipping worth a neg feedback? If you'll take the neg feedback and eat the final value fee from ebay, just refund him the money, OR wait till he opens an item not received with paypal within 45 days. He can't force you to ship him the item, but he surly can leave neg feedback and if I was him, I would. You kind of f'd up. Either eat the cost or take a ding in the feedback department. Not many other options I can see.
Ok, my first problem with an eBay bidder....on a Robert Graham shirt natch. I didn't take any photos of the bottom of the shirt, but I do list the various details present on RG shirts and specifically didn't list that the Knowledge, Wisdom, Truth branding was on this one. In addition, I obviously measured the length and you can see that for an XLT shirt, especially an RG, it's cropped pretty short. Do you guys bother to SHOUT when an item might be a little different from a customer's expectations? Sure I thought it seemed really short for an XLT, but this is up to the buyer to decide, not me.
The item in question:
I am contacting you because the shirt is not as described. It has been altered and this was not disclosed in your description. The bottom of the shirt has been cut off and hemmed. All Robert Graham's also have the Knowledge, Wisdom, Truth either on a tag or embroidered on the inside bottom of the button placket and you did not disclose that this was not present. I will look forward to your response.
None of the items that I sell come from the original owner, so I make no claims as to their provenance or whether or not they were altered after purchase. I also only list the details that are present on the item as I've observed it and not what the item may have looked like when original. I realize that many RG shirts have the Knowledge, Wisdom, Truth branding but as I didn't list this as being on the shirt, you should've known that it wouldn't be present.
My main goal in selling clothing is to convey whether or not an item may fit you by giving approximate measurements. The item is tagged an XLT, and I've provided a measurement that show that the shirt is shorter than an XLT may otherwise be. Had I not provided measurements, I can see why you may be confused. My suggestion to someone asking about measurements prior to buying is to measure a shirt they know fits them well and compare it to the one for sale.
As stated in my auction description, and remember that a bid on an item is a contractual agreement to the description, I do not accept refunds for items that don't fit. Since I provide accurate measurements of and descriptions about what is actually offered, I am confident that bidders can get an idea of what is for sale. I apologize if you might've been confused by what was contained in the description
Aaaaaaandddd...his immediate, curt response:
That's fine I'll let eBay handle it. Thank you.
Am I screwed?
While perhaps justified, you should have been less confrontational in your response. Did you include a picture of the shirt hem at all?
This is a perfect example of what I'm talking about in my above posts. You've been realistic in your reply but slightly confrontational and so you've got the buyer's back up straight away. He will get his refund through eBay / PayPal contrary to what your returns policy states and probably leave you a neg / neutral for the experience. Personally I probably would have accepted a return and chalk it up to a bad experience. Block the buyer and move on.
Separate names with a comma.