What is to prevent a buyer of let's say a Kiton suit, turning around and saying I sent them a bag of rags, filing a SNAD claim, getting a refund, mailing me back a box of rags and keeping my Kiton suit? As I understand it, shipping insurance will cover loss or damage, but not transplanted contents. Short of actually filming the packaging AND physical shipping of the item (which even then probably wouldn't be enough for ebay), how can one as a seller defend against this most sinister scam? For the record, I have recently been the victim of this twice in the past month, on top of 3 non-paying bidders. I don't sell anymore like I used to, but it appears ebay has really devolved into the wild west. What can be done? BTW, if the answer is there is nothing that can be done, and that it's just part of the risk of selling on ebay, then as far as I'm concerned it's open season and why wouldn't anyone just go on a free shopping spree? Does ebay have a limit to how many SNAD claims a buyer can make before they catch on?