Buying and Selling on eBay: Tips, Tricks, Problems & Questions

Discussion in 'Classic Menswear' started by HansderHund, Jul 27, 2012.

  1. tben

    tben Senior member

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    Does this make sense?

    You receive a shirt. You notice there is a stain on the shirt. You try to wash the shirt twice, then contact the seller telling him you received the shirt with a stain?
     


  2. SpooPoker

    SpooPoker Internet Bigtimer and Most Popular Man on Campus Dubiously Honored Affiliate Vendor

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    Nope. Notice, inform, contact, wait.
     


  3. tben

    tben Senior member

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    How do you respond if something like that happened?
     


  4. SpooPoker

    SpooPoker Internet Bigtimer and Most Popular Man on Campus Dubiously Honored Affiliate Vendor

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    Something to the effect of :

    Dear buyer -

    Thanks for letting me know there may have been an issue where we overlooked something on your item. As you have altered the state of the shirt as it was received by you, we cant accept a return on it, but would gladly compensate you a portion of the sales price for our error.

    Something like that, depends on how dickish they are being.
     


  5. tben

    tben Senior member

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    I d k, I sold him multiple shirts of high quality for barely any money. I guess he is not being dickish? But selfish/greedy for the price he paid and what was received.

    Thanks for the help!
     
    Last edited: Dec 23, 2012


  6. Steve Papas

    Steve Papas Well-Known Member

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    I have been following this thread even though I am only an eBay buyer. I find it interesting to find out how people on the other side think. I have noticed that many on this forum have taken the attitude that most buyers are scam artists. Nothing can be further from the truth. I read the forums on eBay. Experienced sellers advise the best way to maximize your sales and profits is to ship items the cheapest way possible. They have shipped thousand of items without any tracking number and rely on the honesty of the buyer. They claim that they rarely lose any item. If they do run into a buyer that is dishonest, they take the attitude that thefts occur in all businesses even brick and mortar. That is the cost of doing business.

    Not only does this makes sense, it shows an honest buyer. What he is saying is that I have received a faulty item. I tried to correct this fault myself so I can close the case, but was unsuccessful.

    In the past I have received faulty items. When I contacted the seller he gave me a full refund and let me keep the item. He did this because he knew that if he asked me to pay for return shipping I would ding him with a negative feedback. Why should I pay for his mistake? If he payed for return shipping and the item was unsellable he would be out the cost of return shipping. This buyer could have contacted you and could had hoped that you would have given him a full refund and let him keep the shirt. Then when he would have washed the item and if the stain came out he would have had a free shirt. But he did not do that. To me that shows and honest and good buyer.

    If you think that by trying to remove the stain himself, he may have damaged the item and that a professional cleaner could have removed the stain, then that is another story. Then you reply to him and say that his attempt to clean the product himself damaged the item and you can no longer resell it. Then offer him whatever compensation you think is appropriate.
     


  7. Steve Papas

    Steve Papas Well-Known Member

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    Basically you sold someone a piece of garbage and you are surprised that he is upset?
     


  8. capnwes

    capnwes Senior member

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    Crunch the numbers. Depends on the sale price and whether I think I could sell it again for more. If it sold for cheap and would sell again for cheap or less (since it has a stain), I would just cut ties with the shirt and do a refund. Be as nice as possible, they may end up being a valuable return customer.
     
    Last edited: Dec 24, 2012


  9. tben

    tben Senior member

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    unfortunately I sold the shirt off a lot.

     


  10. VLSI

    VLSI Senior member

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    How many shirts in the lot? Perhaps offer a refund proportional to that amount based on the selling price?
     


  11. capnwes

    capnwes Senior member

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    +1

    VLSI, what it the hall monitor button under your name?

    On another note. A follow up on the question about keeping your listings going for the holiday season. This past week was my strongest week of sales to date!
     


  12. mjt73106

    mjt73106 Senior member

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    +1 I had a great weekend too. I believe that a lot of our buyers have a profile of a loner, shut in, boarder line hoarder. Maybe they are more eBay active during the holidays. [​IMG]
     


  13. VLSI

    VLSI Senior member

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  14. tben

    tben Senior member

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    No idiot. The shirt I sent him had no stain on it. That is my point.

    Why don't you go play somewhere else.
     
    Last edited: Dec 24, 2012


  15. tben

    tben Senior member

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    I sent him the shirt without the stain. I detailed the problems with the shirts within my listing. To me it sounds like he wore the shirt, got a stain on it, then tried to wash it to correct the problem. He was unable to, now he wants me to take care of the problem. What do you not get about this?
     


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