Brooks Brothers New Policy

Discussion in 'Classic Menswear' started by RevisIsland, Jul 14, 2011.

  1. GHo

    GHo Senior member

    Messages:
    942
    Likes Received:
    36
    Joined:
    May 31, 2011
    Location:
    Hawkeye State
    

    exactly my case. BB 346 Slim Fit non-iron. all 6 of them tore somewhere around the elbow - between 12-18 months. I just threw them away.
     


  2. steves905

    steves905 New Member

    Messages:
    2
    Likes Received:
    0
    Joined:
    Apr 20, 2012
    yea bb did it to me to I was a big fan of their shirts and bought them all the time and requested them to a lot of friends. with their gr8 return policy they screwd me over on the shirts some after just wearing them for 2 months and thay always tore by the elbow and all their shirts are out dated I think its wrong of them to judge by their stamp. If it still looking for a reliable shirt may I suggest Charles tyrwhitt their amazing shirts that last a lot longer then bb and with a real return police and amazing service 24/7
     


  3. doughboysc

    doughboysc Senior member

    Messages:
    472
    Likes Received:
    14
    Joined:
    Sep 28, 2004
    Location:
    Greenwood,South Carolina USA


  4. thinman

    thinman Senior member

    Messages:
    4,926
    Likes Received:
    40
    Joined:
    Jan 24, 2005
    Location:
    USA
    

    I've been buying MTM BB non-iron shirts since 2006 and have never had an elbow rip out. For the first 2 years of their lives, I wore my first batch of BB non-iron shirts approximately once every 2 weeks; now I wear them approximately once a month. So they've been worn approximately 60-80 times, washed and dried after every wearing (never ironed), and only one has an issue: the thread on the edge of the placket is fraying. I like BB quality and they look great right out of the dryer. The only reason I may not buy more is because I've discovered that Charles Tyrwhitt's slim fit or tailored fit shirts fit me well at almost 1/3 the price.

    Edit: I do own a front-loading washer, which is more gentle on shirts than t a top-loader, but I use the normal "Casual" setting on my dryer, so while I don't abuse my shirts, I don't treat them with kid gloves either.
     
    Last edited: Apr 20, 2012


  5. NoCleverName

    NoCleverName Senior member

    Messages:
    120
    Likes Received:
    11
    Joined:
    Jan 14, 2012
    I don't buy BB non-iron either, but for a different reason, I'm allergic as hell to whatever they spray on them to make them non-iron. I still buy their higher end non-non-iron shirts, but their customer service has been pretty lacking from what I've seen. When I brought the three non-iron shirts I had bought back in to return them, they treated me like a liar even though I was only asking for store credit. Ended up getting reduced credit on a store card. They shouldn't legally be allowed to say 100% cotton when the shirts are stuffed with chemicals. I still like BB products, but their customer service is really lacking sometimes.

    I would have been ok with the reduced return credit if the manager just hadn't treated me like I was lying, that's what really ended up irking me.
     
    Last edited: Apr 20, 2012


  6. Achilles_

    Achilles_ Senior member

    Messages:
    3,319
    Likes Received:
    50
    Joined:
    Sep 16, 2010
    Location:
    Omaha
    I wore my non-iron shirt yesterday, it feels like I'm wearing cardboard :confused:

    I must say though, I really like their regular "original polo" shirts (extra slim fit is still a little big at the waist, but not terrible)
     


  7. NoNothingGuy

    NoNothingGuy Senior member

    Messages:
    187
    Likes Received:
    3
    Joined:
    Sep 24, 2009
    

    Hahaha. Welcome to the wonderful world of lobbying! The most harmful chemicals are the ones that no one has to disclose. This goes for everything from food to face wash.
     


  8. MyOtherLife

    MyOtherLife Senior member

    Messages:
    6,501
    Likes Received:
    473
    Joined:
    Sep 30, 2009
    Location:
    The Arena - Centerfield
    As an alternative, Eton makes very nice and reliable non-iron shirts. I have a dozen or so of them and they are very solid.
     


  9. Rick's Tailoring

    Rick's Tailoring Affiliate Vendor

    Messages:
    118
    Likes Received:
    12
    Joined:
    Nov 14, 2009
    Location:
    Kansas City
    I will add I have had 4-5 customers in the last two months complain about their elbows ripping out of BB slim fit shirts, not sure if they were non-iron or standard. At first I just thought they were just rubbing them against their chair or desk, because I generally believe BB is a medium quality place, but after this thread I'm beginning to think differently, at least where these slim fit shirts are concerned. One guy brought one of them in to show me, it was a 4in or so vertical rip. Even with that being a stress point, it seems odd.
     


  10. Texasmade

    Texasmade Senior member

    Messages:
    4,088
    Likes Received:
    699
    Joined:
    Apr 26, 2008
    Location:
    Houston, TX
    I don't understand how people are ripping their shirts. I have about 12-15 slim fit non-iron dress shirts from about 2.5 years old to several months old and none of them have ripped.
     


  11. herfitup

    herfitup Well-Known Member

    Messages:
    69
    Likes Received:
    2
    Joined:
    Feb 14, 2012
    Location:
    Boston-Providence suburbs

    Well if you sit a at desk all day and type into a computer about the only part of the shirt that gets any wear is the elbows or near the elbows.

    I don't buy the no-iron Brooks Brothers shirts but have been happy with the quality of the MUST iron shirts. I get more wear out of the Tommy Hilfiger Ithaca white shirts that I buy than what people are reporting from Brooks Brothers no-iron. (I know waiting for the flames but the Hilfiger fits good and wears good in white).
     


  12. Texasmade

    Texasmade Senior member

    Messages:
    4,088
    Likes Received:
    699
    Joined:
    Apr 26, 2008
    Location:
    Houston, TX
    

    I do sit at a desk all day and type on a computer. I must just have better luck with their shirts than others.
     


  13. plei89

    plei89 Senior member

    Messages:
    1,650
    Likes Received:
    22
    Joined:
    Mar 29, 2009
    

    Ditto..
     


  14. F. Corbera

    F. Corbera Senior member

    Messages:
    4,908
    Likes Received:
    1,153
    Joined:
    Sep 30, 2010
    Traditionally, the dress shirt worn by the median poster in this thread would be short-sleeved.

    There's a whnay. thread on elbow patches somewhere on StyFo that might address this dire subject head on.
     


  15. Testoni

    Testoni New Member

    Messages:
    3
    Likes Received:
    0
    Joined:
    Feb 9, 2012
    Chiming in (instead of starting a new tread) as I've been wearing Brooks Brothers non-iron shirts the past 5 years ... and within the last 8 months, 5 have ripped at the elbows. Maybe more. They replaced 3 no questions asked (it was at different intervals), and I received the same answer as the OP on the 3rd one - not going to happen again. I even went up slightly in arm length, to accommodate their assertion that the sleeves were too short - and yesterday that shirt ripped as well. It was worn less than 10 times.

    Overall, I am pretty disappointed in Brooks Brothers quality as of late - they are my 'go-to' for off the rack shirts and suits, and I enjoy the customer service. However, I am starting to question the quality of their items. I have several suits that are in my 9-5 rotation from Brooks, and will be looking to buy another 2 over the Holidays ... however my experiences with their shirts is making me question whether they've also reduced the quality of materials and workmanship on their suits as well.
     


Share This Page

Styleforum is proudly sponsored by