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Brooks Brothers New Policy

Discussion in 'Classic Menswear' started by RevisIsland, Jul 14, 2011.

  1. RevisIsland

    RevisIsland Senior member

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    FYI - Sounds like brooks brothers is coming out with a new policy on replacing shirts with elbow tears. See below

    I own 7 BB Lux Slim Fit non iron shirts (all less than 1 year old). Last month one of the elbows tore and I swapped it out at BB no questions asked. Last night I went to BB on Madison as i wanted to swap out two others with this problem. Immediatly the woman told me I couldn't return these --- she said that I bought them in December 2009. After telling her that they were less than 1 year old I asked to speak with a manager.

    Manager told me the shirts had alot of wear and were more than 1 year old. Clearly he knows more than me about when I bought my shirts and how often I wear them. Apparently Brooks seems to think their shirts are sold the month they are made(they can tell when they are made by looking on the inside of the shirt). I told him this was not the case. He told me he would make a one time exception and that they would swap out the shirts.

    They told me I couldn't do this again. Their new policy is THEY WILL ONLY SWAP OUT SHIRTS LESS THAN 60 DAYS OLD. He went on to say that these shirts will get about 40-50 wears if propery cared for. That they are not made to last longer than a year. I originally bought these shirts for a bunch of reasons---but one of these reasons was that I would be able to return the shirt if the elbow tore in the first year of wear.

    Don't get me wrong- I'm not the person that returns everything and takes advantage of lenient return policies ---however I feel like a dress shirt should last longer than 6 months---if you can't stand by your product---you should stop making it---or come up with a way for it to last longer.

    When I opened up the new shirts--they both were marked 9/10. Over 10 months old. I had to go back to the guy to teach him a lesson.

    Moral of the story for me---time to find a new shirt maker. I'll try CEGO next. No point in dropping $700 at BB on shirts every year only to have my shirts die young.

    Has anyone else heard of this new policy?
     
  2. Achilles_

    Achilles_ Senior member

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    Omaha
    

    Look's like I will be sticking with TM Lewin/CT for my beater shirts then... Hell, my $15 Savile Row Co shirts last longer than that!

    Although, how often do you guys wear the same shirt? I don't even do once a week...
     
  3. GHo

    GHo Senior member

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    45 wears doesn't seem like very many.

    I just threw away the last of my BB 346 slim fits because the elbow ripped out. probably won't buy another.

    switched to Polo Regent Custom shirts and I love them.
     
  4. Akeem

    Akeem Senior member

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    40-50 wears sounds low. I have some Jantzen beater shirts that have lasted 3 years now, worn every 2 weeks. Never busted an elbow, but the collars are showing some fraying now.
     
  5. Kiwi Man

    Kiwi Man Senior member

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    Have you sent the email regarding of your concerns to the headquater of Brooks Brothers yet?

    You can do it by going to the official website of Brooks Brothers.

    If so, what was their response?

    Please give us an update.
     
  6. JakeLA

    JakeLA Senior member

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    Why should BB replace a shirt that you tore? That's like Ford replacing a tire because you ran over a box of glass shards. It's not BB's fault you do weird things with your shirts. I've never torn an elbow or any other part of my shirt in my entire life unless I snagged it on a nail or something. I've got shirts that are 15+ years old that look practically new. And no way did a BB salesperson tell you that their shirts aren't designed to last more than a year -- you're just making shit up.

    I'm baffled by these kinds of posts.
     
    1 person likes this.
  7. Grenadier

    Grenadier Senior member

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    I've never had this happen on my BB shirts. Perhaps the sleeves are too slim for you, causing undue rubbing against the elbow?
     
  8. RevisIsland

    RevisIsland Senior member

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    I'll get the guys name--- you can go to the Madison ave store and ask him yourself or you can call if you are from out of town. Why would I make this up? What's in it for me?

    Are your shirts non-iron? Are we comparing apples to apples here?

    The Manager told me these shirts are meant to last a year. That if you want a shirt that last 10-20 years you shouldn't buy a non-iron shirts. He said the non iron shirts are treated with a chemical that weakens after multiple washes and will eventually rip at the elbows. He said some people buy shirts that are too short---that expedites ripping. He said some people use starch or an iron---and that weakens the material and expedites ripping. He also said not to dry them too long---as that weakens the material as well. He said people buy the non irons for convenience of not having to take them to the cleaners.

    The only thing im guilty of is drying my shirts in the dryer instead of letting them hang dry. Maybe i'll try that going forward and my shirts will last 1 year instead of 6 months.
     
  9. RevisIsland

    RevisIsland Senior member

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    Are your BB shirts non-iron?

    This may be possible. I was thinking this as well. I like the slim fit look--Id rather not sacrafice style for a more reliable "baggier" shirt.
     
  10. RevisIsland

    RevisIsland Senior member

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    To answer your first question:

    When I bought the shirt at brooks brothers I was under the impression that they would honor their promise that if the elbows go---the'll replace the shirt.

    Just like when I buy a belt at Alden--they sell me the belt and say "if the belt falls apart over time "we'll fix or replace it" ---I expect to go back to alden if my belt falls apart (from normal wear and tear) and for them to fix or replace it.

    If BB guarantees their product- I expect them to honor their policy- and not give me shit about it. And if they are going to change their policy. Fine. I'm just giving people on these boards the heads up that their old policy will not be in effect for long.
     
  11. scugger

    scugger Senior member

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    I have had 6 of my Brooks Brothers Non-Irons rip in the elbow (always the left one first). I have been too lazy to try to exchange for a new one, but this seems to be much more of a problem for these shirts than any of my other shits.
     
  12. Grenadier

    Grenadier Senior member

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    I have both kinds, although I no longer buy the non-iron as they wear hot and stiff.
     
  13. NAMOR

    NAMOR Senior member

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    +1. I don't know if ill ever purchase a non iron again. really stiff fabric, almost feels like paper. regardless, I still iron my non-iron. do any of you really wear your non-iron shirts without ironing? :uh-oh:
     
  14. mintyfresh

    mintyfresh Senior member

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    I feel their Supima Oxfords come loose at the threads quite quickly.

    I have two and within three months, I had one replaced b/c one of the cuffs were coming apart at the stitch attaching it to the sleeve.

    Just this morning, i saw my chest pocket coming loose. Considering I only hand wash and hang dry - this is weak.
     
  15. mafoofan

    mafoofan Senior member Dubiously Honored

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    Interesting. Everyone in my office regularly gets elbow tears on their Brooks Brothers non-iron shirts. Must be something to that.
     
  16. GHo

    GHo Senior member

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    exactly my case. BB 346 Slim Fit non-iron. all 6 of them tore somewhere around the elbow - between 12-18 months. I just threw them away.
     
  17. steves905

    steves905 New Member

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    yea bb did it to me to I was a big fan of their shirts and bought them all the time and requested them to a lot of friends. with their gr8 return policy they screwd me over on the shirts some after just wearing them for 2 months and thay always tore by the elbow and all their shirts are out dated I think its wrong of them to judge by their stamp. If it still looking for a reliable shirt may I suggest Charles tyrwhitt their amazing shirts that last a lot longer then bb and with a real return police and amazing service 24/7
     
  18. doughboysc

    doughboysc Senior member

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  19. thinman

    thinman Senior member

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    I've been buying MTM BB non-iron shirts since 2006 and have never had an elbow rip out. For the first 2 years of their lives, I wore my first batch of BB non-iron shirts approximately once every 2 weeks; now I wear them approximately once a month. So they've been worn approximately 60-80 times, washed and dried after every wearing (never ironed), and only one has an issue: the thread on the edge of the placket is fraying. I like BB quality and they look great right out of the dryer. The only reason I may not buy more is because I've discovered that Charles Tyrwhitt's slim fit or tailored fit shirts fit me well at almost 1/3 the price.

    Edit: I do own a front-loading washer, which is more gentle on shirts than t a top-loader, but I use the normal "Casual" setting on my dryer, so while I don't abuse my shirts, I don't treat them with kid gloves either.
     
    Last edited: Apr 20, 2012
  20. NoCleverName

    NoCleverName Senior member

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    I don't buy BB non-iron either, but for a different reason, I'm allergic as hell to whatever they spray on them to make them non-iron. I still buy their higher end non-non-iron shirts, but their customer service has been pretty lacking from what I've seen. When I brought the three non-iron shirts I had bought back in to return them, they treated me like a liar even though I was only asking for store credit. Ended up getting reduced credit on a store card. They shouldn't legally be allowed to say 100% cotton when the shirts are stuffed with chemicals. I still like BB products, but their customer service is really lacking sometimes.

    I would have been ok with the reduced return credit if the manager just hadn't treated me like I was lying, that's what really ended up irking me.
     
    Last edited: Apr 20, 2012

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