Briggs & Riley Thumbs up

Discussion in 'Classic Menswear' started by Gradstudent78, Mar 31, 2011.

  1. Gradstudent78

    Gradstudent78 Senior member

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    Just got back from a trip where my luggage tag off my briggs and riley luggage some how got lost. I emailed them asking if they sold replacements (even though my particular piece is discontinued) and they sent me a reply that they just shipped one out to me (for free). I love good customer service.
     


  2. philosophe

    philosophe Senior member

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    That's fantastic.

    I love my Briggs and Riley pieces. They're not the lightest luggage, but they seem virtually indestructible.
     


  3. HEPennypacker

    HEPennypacker Senior member

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    Just got back from a business trip and have my 22" upright in the corner now. Love it.
     


  4. fftfft

    fftfft Senior member

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    Another vote for this brand, love the service and the high quality.
     


  5. taxgenius

    taxgenius Senior member

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    Another vote for this brand, love the service and the high quality.

    +1 My only regret is not buying them 15 years ago.
     


  6. GradSchooler

    GradSchooler Senior member

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    OP, as a fellow grad student who has to travel for conferences I can't say enough positive things about my Briggs & Riley. Best money I ever spent.
     


  7. PorterInjax

    PorterInjax Senior member

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    I have been a frequent flyer for 23 years, usually spend around 200 nights a year in hotels. Briggs & Riley rocks.
    They stand behind the "no questions asked" warranty.
     


  8. antirabbit

    antirabbit Senior member

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    my two core pieces (a carry on roller expander and a rolling suit bag) are B & R, I have had 0 issues with for 5 years of constant air travel.
    I will not waste money on any other brand.
     


  9. zjpj83

    zjpj83 Senior member

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    I also have them, and they are good.
     


  10. GusW

    GusW Senior member Dubiously Honored

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    We have a number of pieces. B&R has repaired them a few times in 10+ years "no questions asked". All I need to do is drop them off at my local dealer and they take care of everything.

    As much as I would like some fancy-dan, brand luggage, my B&R in black nylon is under-the-radar, and the customer service and warranty trumps status. I put any extra $$$ into a leather carry-on.
     


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