Biggest bs answer from a online retailer (Everlane)

Discussion in 'Classic Menswear' started by robc, Nov 27, 2012.

  1. robc

    robc Member

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    So first really great we can get a couple of differing opinions on the issue. But really I am not sure how ground mail can go to the Alaska, or how Military bases in germany, bypass german customs?

    I have enclosed a map to help our southern friends;

    (hint the green is Canada for you non-cartography types)

    'merica, with the 'mericans is orange and you wanted to invade yellow recently, cause you used to own it once but really tell me how UPS ground can stay on 'merican soil and deliver to Alaska the state at the top left side?

    [​IMG]


    Second I get gun parts shipped here from the USA, with no customs paperwork from brownells- hummmm gun parts vs t-shirt? (I used to ship chemicals internationally and cross border, clearing customs my self both ways- its a bs excuse that they cannot ship here)

    Step back for a sec and its funny that a startup can refuse money over a couple lines of existing code, and that people have to beg them to take money and they have to make excuses.

    Jesus, I would like to be a position like that.
     


  2. rebel222

    rebel222 Senior member

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    You obviously don't get it. Mail to a US military base or to Alaska doesn't clear customs. The purpose of customs is to impose taxes and enforce import restrictions. Neither apply to shipping to US territories.

    They don't' want to deal with the headache, currently. Move on and quit whining. Find someone to proxy for you.
     
    Last edited: Nov 30, 2012


  3. robc

    robc Member

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    Don't tell me to quit whining. Don't tell me to do anything. Let the grownups talk.

    What- (if everlane is outsourcing shipping management) Everlane doesn't understand is that they are getting bad information.

    If their Shipping guy is in Quebec- ONLY QUEBEC has local bi-lingual (municipal) sign requirements and labeling bylaws- this does not have anything or is enforceable to items shipped in for individuals- otherwise you would see amazon shipping bi-lingual books 2x the size of english ones.

    The guy in quebec should be fired, as he is misleading the shipping company and their client- losing millions in revenue for black Friday, xmas and boxing day. In just 2 months alone because he is pushing a personal agenda- Quebec is our south, always unhappy and want to separate and god love them for that but the information is not correct.

    Let’s assume amazon knows better, they ship to Quebec. And 1 province is not the whole country. There is no label requirements in Canada regarding personal items shipped in to individuals. (NAFTA)

    This is directly from Visa to US retailers selling in Canada.

    http://usa.visa.com/download/merchants/Visa_e-commerce_cross-border_handbook-July_2010.pdf
     


  4. cbfn

    cbfn Senior member

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    What? They don't ship to Europe.
     


  5. dragon8

    dragon8 Senior member

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    I would say Everlane is probably telling you the truth. If you buy on Amazon and wanted it shipped to Canada, more likely than not, it will be rejected. Its happened to me a few times.
     


  6. rebel222

    rebel222 Senior member

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    Your inability to move on and accept the fact that they can choose whether they want to deal with international shipping makes you sound like a petulant child.
     
    Last edited: Dec 2, 2012


  7. gsugsu

    gsugsu Senior member

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    They do not ship to Canada. Sucks. They give you their explanation. You say it sucks. So, at the end of it all, in this case it sucks to live in Canada.

    Find a proxy, take a trip Stateside, do something other than complaining about something you cannot change.
     


  8. Trompe le Monde

    Trompe le Monde Senior member

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    What we didnt see is an appreciation for receiving a personally drafted response that wasnt just a copy and paste job. Buy your tee-shirt elsewhere
     


  9. andrewgreg

    andrewgreg Senior member

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    the customer service email sounds reasonable. If a retailer could, they would ship internationally. Who doesn't want more business?
     


  10. andrewgreg

    andrewgreg Senior member

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    wow i looked all the posts here. i think the guy is a troll. Probably some of the Everlane's competitor send him here.

    I think the big department stores like neiman or barney's start to do international shipping in 09 or 10. Before then, i couldn't ship out of state. Even now, there are still some items couldn't be shipped to Canada. The guy is just ignoring the effort Everlane is putting.
     


  11. in stitches

    in stitches Kung Joo Moderator

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    insert "butthurt form" jpeg here. in honor of OP.
     


  12. saiyar1

    saiyar1 Senior member

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    You're being an unreasonable shithead. They gave a very detailed reason why and seem to know exactly what they are talking about. Be patient or buy somewhere else. They know this is losing them business and probably tried to explain thoroughly so that you'll shop with them and not be disgruntled when Canadian shipping is up and running. Alas, you are still acting like a juvenile asshole.

    Now apologize. NOW.
     
    Last edited: Dec 2, 2012


  13. in stitches

    in stitches Kung Joo Moderator

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    im glad the OP is the only one who is not getting this. kudos, other SFers. :thumbs-up:
     
    Last edited: Dec 2, 2012


  14. JustChris

    JustChris Senior member

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    Lovely.

    As he was trying to point out to you, shipping to Alaska (which is a state, by the way, not a foreign country, despite being non-contiguous not touching) is customs free. For legal purposes, the package doesn't leave the United States. The same is true of shipments to Hawaii (it's a state, too!), Guam, Puerto Rico, the U.S. Virgin Islands and a couple of other territories you probably can't find on a map.

    Now go away and don't come back until you understand how to use facts and basic logic when posting. That's what grownups do.
     


  15. Harold falcon

    Harold falcon Senior member

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    [VIDEO][/VIDEO]
     


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