Biggest bs answer from a online retailer (Everlane)

Discussion in 'Classic Menswear' started by robc, Nov 27, 2012.

  1. robc

    robc Member

    Messages:
    17
    Likes Received:
    1
    Joined:
    May 14, 2012
    Got this back from everlane explaining why they cannot ship to Canada.

    How lame can a retailer get?

    Answer: hopefully not as lame as Everlane.

    Got this back from customer service;


    "Thanks for your note and interest in Everlane. We would love to start shipping to our northern neighbors right away; unfortunately, it's not as simple as it sounds (as we've learned). To ship internationally, traditional retailers typically work through third party logistics providers who deal with customs and paperwork. The retailer just sets up the backend APIs and works with their vendors around country-specific merchandising and inventory. Challenging but doable.

    For us, it's even more complicated. Canada also demands label changes (e.g., bilingual and different content) that require us to work with our factories to change our merchandise. As you can imagine, that requires a longer lead time and more coordination, which we're working on.

    We're sorry for the inconvenience, but we are aiming to be able to ship outside the U.S. within the next six months to a few countries and then to other destinations later in 2013. "


    They site a weak shipping excuse, a yahoo store can ship to Canada.
    How they can ship free to guam, europe and alaska (which is thru canada) but not to paid to canada, also why can every other store big and small can ship to canada?

    Sighting non-existent bilingual requirement- Total BS there is only a retailing requirement with food(not enforced) none of my clothing, stuff etc has bilingual anything.

    Customs- none under $100 and over its 3 line items if you really want or the shipper can it it- 1. what 2. quantity 3. value.
    gee, it sounds like a receipt or packing slip.

    This lameness just killed it for me, never ordering from them ever- not like I can anyway. ; ) its just so 1996.
     


  2. Harold falcon

    Harold falcon Senior member

    Messages:
    27,426
    Likes Received:
    7,608
    Joined:
    Dec 6, 2009
    Location:
    NE PA
    Their response seemed reasonable. If you think they're lying about the bilingual requirements then what do you think the reason they won't ship to Canada is?
     


  3. Nicola

    Nicola Senior member

    Messages:
    2,952
    Likes Received:
    43
    Joined:
    Feb 1, 2009
    

    It's not worth their effort :embar:

    I don't know what product they sell but they may face territorial issues. MEC in Canada wouldn't ship some items to the US because their suppliers forbid it.
     


  4. Eustace Tilley

    Eustace Tilley Senior member

    Messages:
    6,452
    Likes Received:
    306
    Joined:
    Sep 27, 2007
    Location:
    New York
    They were nice enough to send you a somewhat detailed response, and I'd venture to trust their judgement on this. You simply sound pissed that you couldn't that t-shirt you've had your eye on.
     


  5. Harold falcon

    Harold falcon Senior member

    Messages:
    27,426
    Likes Received:
    7,608
    Joined:
    Dec 6, 2009
    Location:
    NE PA
    

    It's not worth the effort to send to Canada but it's worth the effort to send to Guam? I know most of you guys live in igloos 8 months out of the year and club baby seals to death on your way to Tim Horton's for coffee in the morning but I gotta think Canada is a bigger market than Guam.
     


  6. Roger Everett

    Roger Everett Senior member

    Messages:
    220
    Likes Received:
    10
    Joined:
    Sep 29, 2010
    Location:
    Kissimmee, and St. Augustine,Florida
    You do know that Guam, is a US territory, Right. So not an international shippment, thru foreign borders.
     


  7. HughJ

    HughJ Senior member

    Messages:
    554
    Likes Received:
    26
    Joined:
    Jun 13, 2011
    

    I would guess more mistaken than dishonest. If there is such a requirement, then the sweater I am wearing today does not meet it, and I can't think of many items I own that would. Curious response from the company. If they said that they didn't want to deal with Canada Customs or French Canadians, I would have shrugged and thought "perfectly logical".
     


  8. Nicola

    Nicola Senior member

    Messages:
    2,952
    Likes Received:
    43
    Joined:
    Feb 1, 2009
    

    Actually most of us are on permanent beaver hunts. It's only the perverts that chase baby seals.
     


  9. VinnyMac

    VinnyMac Senior member

    Messages:
    1,868
    Likes Received:
    139
    Joined:
    Sep 15, 2012
    That seems like a solid explanation to me. It's only a "weak" excuse because you're butt-hurt that they won't ship to you. If they could ship around the world with relative ease (and at a low cost), I'm sure that they'd love to do it. Operating isn't always as easy you'd hope
     


  10. Trompe le Monde

    Trompe le Monde Senior member

    Messages:
    2,004
    Likes Received:
    205
    Joined:
    Oct 30, 2009


  11. acidboy

    acidboy Senior member

    Messages:
    21,170
    Likes Received:
    1,740
    Joined:
    Mar 13, 2006
    why blame them? blame canada! :happy:
     


  12. thenanyu

    thenanyu Senior member

    Messages:
    2,380
    Likes Received:
    123
    Joined:
    Aug 16, 2009
    Location:
    San Francisco
    






    Hey guys, I run technology and by extension, logistics at Everlane.

    I spent a considerable amount of time fully dedicated to getting Canadian shipping up and running, but we ran into several hurdles, one of which is the current labeling law. In general, selling internationally is a large undertaking, from both a logistics and customer service standpoint. We have a very small team handling a very large volume of business, so if we open the floodgates, we have to know that our systems are rock solid.

    If we were some random Yahoo store, or even a sizable small business (like Epaulet or Howard Yount) manually packing and handling every order, this would be less of a problem. For the record, it took Gilt over a year to offer chipping to Canada, mainly due to similar issues.

    Our creative director is from Montreal, so believe me when I tell you I hear the Canada chant every day.
     
    Last edited: Nov 28, 2012


  13. Nicola

    Nicola Senior member

    Messages:
    2,952
    Likes Received:
    43
    Joined:
    Feb 1, 2009
    UPS/FedEx. Hand them a box. Just don't use ground shipping.

    I doubt you're bigger then the big US retailers like B&H that have been shipping all sorts of things across the border for ever.
     


  14. thenanyu

    thenanyu Senior member

    Messages:
    2,380
    Likes Received:
    123
    Joined:
    Aug 16, 2009
    Location:
    San Francisco
    

    We are a small team handling a large volume. B&H handles all of their shipping internally and they are typically high value orders, which merit the high touch type of attention. We don't have the personelle to handle individual orders of $30-$50 worth of t-shirts, which was a typical order until November 1st. The shipping and handling cost for most solutions on these orders would have been huge compared to the total cost of items.

    Our first foray into Canada might actually be a physical pop-up shop in Montreal of all things -


    OP, thanks for your feedback and welcome to Styleforum.
     
    Last edited: Nov 28, 2012


  15. dfoverdx

    dfoverdx Senior member

    Messages:
    242
    Likes Received:
    52
    Joined:
    Jun 1, 2012
    It really makes sense as customs is not an easy issue... But i am a little bit surprised, living in Europe, i was imagining free circulation of goods between US and Canada as there's must be a huge volume of import/export between two countries.
     


Share This Page

Styleforum is proudly sponsored by