mtf
Senior Member
- Joined
- Mar 5, 2005
- Messages
- 192
- Reaction score
- 1
Figured I'd share. I ordered a US army briefcase from Custom Hide in December and was quoted 6 weeks. Got busy. Called in March and was told the mistakenly marked it as shipped, would build it and ship it immediately. Two weeks later called again and that actually got it shipped. Yay. It showed up in the wrong color and without a shoulder strap. I was on the fence about the color anyway so that I can deal with. Another phone call got me a shoulder strap which did not match. Another phone call promised a new strap. And still nothing after 3 weeks. Just kicked off an email so I have an additional paper trail before I give the credit card company a call.
The bag is actually really nice. I'll never order from them again. They actually make Jantzen's customer service look good.
The bag is actually really nice. I'll never order from them again. They actually make Jantzen's customer service look good.