B&S Buyer wants to return something... Aren't NO returns an unwritten rule of B&S?

Discussion in 'Classic Menswear' started by allaboutshoes, Sep 19, 2011.

  1. musicguy

    musicguy Senior member

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    I also assume that everything sold on B&S is non-returnable. It's easy to flip the items on B&S... Recommend him to sell it. Many many people have done this before... But charge backs on paypal are insane. I hope he takes the high road.
     




  2. DerekS

    DerekS Guyliner

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    take the offer off of the table. you've done your part. direct him to this thread so he can see what a douche he's being.
     


  3. Sanguis Mortuum

    Sanguis Mortuum Senior member

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    :-/

    He sounds like a dick, tell him to go fuck himself.
     


  4. allaboutshoes

    allaboutshoes Senior member

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    I sent him the link. Hopefully he will realize how wrong he is. Its problems like this that wished there were some rules against n00bs
     


  5. Bonggoy

    Bonggoy Senior member

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    I am the buyer in this transaction. I accept the responsibility of not knowing the written rule here being very new here. I also am aware of the rule of forums.

    True, I did went to Nordstrom and was fitted with a brannock device and was suggested by the salesmen for an 8E. I proceeded to order an 8E.

    True, I did not like the color after seeing them in person.

    I accept responsibility for the above.

    Allaboutshoes, were selling the shoes not as private sale but as discounted, brand new, straight from the factory to him to customer merchandises. A certain level of customer service is expected. I mentioned the lack of return/replacement policy in his thread before he made the edit. He then mentioned the B&S rules (I checked and didn't find any) which he changed to unwritten rules.

    While I can live with the color, I can't with the size. My feet stopped growing 25 years ago.

    We went back and forth about this. He even suggested for me to open a thread, which I did, so the senior members can put their opinion with regards to the unwritten rule. Somebody mentioned paypal but I don't want to go through that. My father told me, everything can be resolved between two gentlemen.

    There is another way to handle this which won't cost the vendor anything. AE is willing to accept a return and have it replaced. All they want is the vendor's account name. He refused to do it. He insist on his offer of 15% restocking fee.

    I am not trying to dupe anyone here. I know I made a mistake about the sizing. I did tried to find a way to get it settled so it won't cost the vendor anything and minimal cost to me. I did he refuses to cooperate.
     


  6. Fuuma

    Fuuma Franchouillard Modasse

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    I understand that things might be different for vendors who treat the forum as a business center. I'd expect some cooperation on their parts. If it was an individual seller I'd tell you to put the shoes for sale and recoup money that way but businesses using the forum to make bank should be held to an higher standard.
     


  7. Bonggoy

    Bonggoy Senior member

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    Come on guys. Please stop the name calling.

    You don't know me. You've only heard the vendor's side.

    Please check my previous post.

    Brief, I spoke to Allen Edmonds and they are willing to accept the return from me directly and they will replace it. All they need to know is who the vendor is. It won't cost the vendor anything. He refuses to cooperate.
     
    Last edited: Sep 19, 2011


  8. allaboutshoes

    allaboutshoes Senior member

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    While this may be true, I am not selling them for anywhere near retail price and i'm even discounting models which never EVER go on sale like Park and Fifth Ave and Shell Cordovans. Were i to charge a much higher price, I would agree with you. I also agreed to take back the shoes and just pay 15% to cover the freight which i cover, but he doesn't seem to want to do that either
     


  9. Bonggoy

    Bonggoy Senior member

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    Please I didn't say I didn't accept the restocking fee. I haven't committed to anything. There is another solution which I offered that won't cost you anything.
     


  10. allaboutshoes

    allaboutshoes Senior member

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    Wait, lets go ask Spoo where he gets all his stuff from. I mean he doesnt lose anything either right? :spam:
     
    Last edited: Sep 19, 2011


  11. holmes

    holmes Member

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    That's not true, there are options, but it gets messy very quickly. That's why it is in the best interest of all parties, especially an independent seller to find a way to work things out, without involving paypal. Of course if it is a matter of principle, then one should stand by one's guns and fight to the end; understanding that they may well have the case ruled against them.
     


  12. Bonggoy

    Bonggoy Senior member

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    I am not even sure what that means.

    I tried to keep this private but since you put it out in the open; Help me understand why won't you let me deal directly with Allen Edmonds? It won't cost you anything. I will do everything. You only have to provide your account name. Help me understand please. Gentlemen to gentlemen.
     


  13. freedom_fries

    freedom_fries Senior member

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    Bongoy, I'm struggling to understand how you would think a styleforum B&S seller would be considered an authorized vendor by A&E. Unless the description was misleading or erroneous, you are responsible for your (very discounted) purchase. End of discussion.
     


  14. Bonggoy

    Bonggoy Senior member

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    Are you saying he is not an authorized seller? I assumed he is based on the large volume and the way he is selling it (any size, any color) that he is ordering directly from A&E.
     


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