I've worn these shoes multiple times. I use shoe trees on these and all my shoes including some tennis shoes . If I took them back to Nords Rack, they would laugh in my face they are pretty used esp at the soles. It's been a year to 1/2 a year since I bought them. I've already spoken to customer service! For all of you that rave about AE customer service, I don't see it. I'm just warning others.