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ovlov

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SO I think I have an idea as to why Brooks Brothers just isn't viable here in Australia.

What was it? 2 weeks ago that they had the 40% + 20% off sale?

I placed one order (with free shipping obviously) for 3 shirts, 2 pairs of socks and 1 pair of boxer shorts.

Last week I received a package via Australia Post containing 1 shirt.
Yesterday I received a package via DHL containing 1 shirt and 1 pair of socks.
Today I received 2 seperate Aus post packages in the mail. One contained a single pair of socks and the other one, a pair of boxer shorts.
Once my final shirt arrives, they would have sent out 5 packages including a DHL that must have cost them at least $50 for a $300~ discounted purchase...

Has anyone else else ever experience such bizarre mailing practices??
 

samtalkstyle

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SO I think I have an idea as to why Brooks Brothers just isn't viable here in Australia.

What was it? 2 weeks ago that they had the 40% + 20% off sale?

I placed one order (with free shipping obviously) for 3 shirts, 2 pairs of socks and 1 pair of boxer shorts.

Last week I received a package via Australia Post containing 1 shirt.
Yesterday I received a package via DHL containing 1 shirt and 1 pair of socks.
Today I received 2 seperate Aus post packages in the mail. One contained a single pair of socks and the other one, a pair of boxer shorts.
Once my final shirt arrives, they would have sent out 5 packages including a DHL that must have cost them at least $50 for a $300~ discounted purchase...

Has anyone else else ever experience such bizarre mailing practices??
in B2B, yes. The company would take a bulk order, then send it out in a bunch of separate parcels as they produced it, then would try charging postage for each parcel instead of just shipping the lot at once.
For reference they used to ship bulk orders in one go, then tried changing to this a few months ago without saying anything. Needless to say, none of the clients were impressed.

Never come across anything like that in B2C though. That's just plain inefficient.
 

Journeyman

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SO I think I have an idea as to why Brooks Brothers just isn't viable here in Australia.
...
Has anyone else else ever experience such bizarre mailing practices??
I've ordered quite a bit from Brooks Brothers over the past few years - far more than I needed to!

Up until the past couple of weeks, I only ever received one parcel for a each order, and orders were always dispatched rapidly.

However, two weeks ago I placed an order three shirts. I received shipping notification and, a few days later, received a package containing one shirt, apparently dispatched from the Martin Place store. On the same day, I received an e-mail informing me that one of the other shirts in my order was out of stock and that I would receive a refund. The refund was processed that same day. However, there was no mention at all of the third shirt, so I sent a message to BB's customer service. I received a prompt response to say that items sometimes come from different locations and so shipping will sometimes be at different times. Sure enough, a couple of days later, I received shipping notification for the third shirt and I received it today, dispatched from a Birkenhead store.

So this is unusual, and I'm sure that it's related to BB closing down most (or all) of its stores here. They're no doubt moving a lot of stock around and sorting a lot of things out and so that's created issues with their stock management system.
 

criedwolf

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Has anyone heard anything about or tried bespoke shirts from marboshirt.com.au before?
 

Geoffrey Firmin

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The Drakes summer sale is now on, just in time for our winter chill. The Rake sale has some of their items at a cheaper price if you can find your size.
 

ovlov

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The Drakes summer sale is now on, just in time for our winter chill. The Rake sale has some of their items at a cheaper price if you can find your size.
What is with the Rake? They seem to stock a bit if everything and have prices often cheaper than elsewhere. It makes me feel like they're a hi end Wal-Mart or something. Which feels disingenuous, but whenever I go to buy something I have a strong urge to look somewhere else. Am I just crazy? How is their CS? Or how can they carry such cheap prices?
 

The Ernesto

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What is with the Rake? They seem to stock a bit if everything and have prices often cheaper than elsewhere. It makes me feel like they're a hi end Wal-Mart or something. Which feels disingenuous, but whenever I go to buy something I have a strong urge to look somewhere else. Am I just crazy? How is their CS? Or how can they carry such cheap prices?
Have purchased from them with no issue. One time something took a little longer than usual but when I inquired they emailed straight back explaining the situation. Sometimes things take longer but I'm not fussed. We should have more high end Wal Marts. I like the mish mash of brands and products.
 

samtalkstyle

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What is with the Rake? They seem to stock a bit if everything and have prices often cheaper than elsewhere. It makes me feel like they're a hi end Wal-Mart or something. Which feels disingenuous, but whenever I go to buy something I have a strong urge to look somewhere else. Am I just crazy? How is their CS? Or how can they carry such cheap prices?
Their CS is good. Only catch is the shipping charges. Though when I had to return something I bought there, they refunded the shipping cost too, which I thought was a nice gesture.
 

flashjack

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What is with the Rake? They seem to stock a bit if everything and have prices often cheaper than elsewhere. It makes me feel like they're a hi end Wal-Mart or something. Which feels disingenuous, but whenever I go to buy something I have a strong urge to look somewhere else. Am I just crazy? How is their CS? Or how can they carry such cheap prices?
I got a fairly lousy CS response for sizing advice from some stock they didn't hold in their warehouse.
 

Geoffrey Firmin

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Anyone in Sydney been to Blue Works on George St? Interesting product range just wondering about pricing.
 

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